Head of Service Delivery

As the Global Head of Delivery for Clarions IT services business in the international markets, you will be a key member of the executive team reporting directly to the CEO in India. Your role will involve managing international customers from various industries and technologies. You will play a crucial part in shaping and executing the strategy for the global delivery function, contributing significantly to Clarions growth trajectory. Your leadership will be pivotal in ensuring high levels of customer satisfaction, revenue generation, profitability, technical excellence, and employee engagement. **Key Responsibilities:** - **Strategic Leadership:** - Spearhead the development and execution of a strategy for the global delivery function, aligning closely with the broader organizational goals. - Drive strategic initiatives to enhance efficiency, quality, and innovation in project delivery, positioning Clarion at the forefront of industry trends. - **Customer Relationship Management:** - Build and nurture strategic relationships with clients, ensuring a deep understanding of their business needs and aligning delivery solutions to drive the highest level of customer satisfaction. - **Financial Strategy:** - Develop and execute account-wise business plans with a strategic focus, aiming for sustained revenue growth and enhanced profitability for existing customers. - **Cross-Functional Collaboration:** - Collaborate strategically with cross-functional teams, including Sales, Marketing, Technology, HR, Talent Acquisition, and Resource Management to achieve the strategic goals outlined in the Annual Business Plan. - **Innovation and Technology Excellence:** - Stay ahead of the curve and collaborate closely with the Technology function to implement cutting-edge practices and leverage AI for project delivery. - **Employee Engagement & Development:** - Implement world-class people practices ensuring high levels of employee engagement, learning, and development for the delivery organization. **Qualification Required:** - 20+ years of experience in Delivery in the IT Services Industry with exposure to the US market. - Currently playing a strategic leadership role in Delivery. - Strong strategic vision for shaping the future of project delivery. - Proven track record in formulating and executing strategic initiatives that drive growth and operational excellence. - Exceptional Delivery Management Skills with exposure to multiple delivery models, domains, and accounts. - Strong account mining and engagement skills with a focus on customer relationship building & driving growth from existing accounts. - Demonstrated ability to continuously innovate delivery processes, enhancing overall efficiency and quality. - Exceptional strategic thinking, business acumen, and the ability to look beyond immediate Delivery P&L. - Excellent leadership & cross-functional collaboration skills. - Proven data-driven approach to strategic decision-making, coupled with excellent problem-solving and prioritization skills.,