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Head of Commercial Cards Operations

Head of Commercial Cards Operations

HSBC

8 - 12 years

0 Lacs

hyderabad telangana

Posted:2 days ago| Platform: Shine logo

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Skills Required

operations management commercial cards global strategy performance management team management vendor management transformation innovation stakeholder engagement risk management compliance management financial management resource management leadership teamwork analytical skills interpersonal skills time management planning skills collaboration communication skills presentation skills client experience business impact operational effectiveness control management multidisciplinary work environments drive motivation

Work Mode

On-site

Job Type

Full Time

Job Description

As the Head of Commercial Cards Operations at HSBC, you will play a crucial role in leading the global strategy, performance, and transformation initiatives for the Commercial Cards Operations function. Your responsibilities will include: - Developing and implementing a strategic vision aligned with the bank's global objectives and client needs. - Ensuring operational performance meets or exceeds targets in operations delivery, client satisfaction, and efficiency. - Leading a high-performing, geographically diverse team and managing relationships with external vendors. - Driving transformation initiatives to improve processes, adopt new technologies, and enhance the client experience. - Championing a client-first culture to continuously enhance the customer experience for cardholders. - Collaborating with senior stakeholders across various functions to ensure seamless operational integration. - Ensuring adherence to regulatory requirements, internal policies, and risk management protocols. - Overseeing budgeting, resource allocation, and cost management to maximize efficiency. - Supporting the design and delivery of data-driven strategies and process improvements. - Building enduring relationships with stakeholders, driving engagement, and strategically influencing decision-making. - Continually assessing operational risks and executing risk mitigation measures. Qualifications required for this role include: - A global mindset with strong managerial, strategic leadership, communication, and organizational skills. - Outstanding organizational, time management, and planning skills. - Strong collaboration, analysis, and presentation skills. - Ability to work across diverse work environments and leverage available resources to achieve goals. At HSBC, you will have the opportunity to make a real impact and help businesses thrive while fulfilling your own ambitions. Join us and discover how valued you'll be.,

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Head of Commercial Cards Operations