22 Operational Effectiveness Jobs

Roles and Responsibilities 1. Overseeing daily operations 2. Ensuring sales targets are met while maintaining high customer satisfaction. 3. They manage staff, inventory, and merchandising, ensuring the store's overall efficiency and profitability.

ey Responsibilities 1.Plan retail KPI's for achieving AOP 2.Overlook achievement of GSS number and value targets, driving through store team 3.Monitor overall store operations, including sales, staffing, training, inventory management, store upkeep, and controlling costs. 4.Customer Management & focus on enhancing the customer experience at stores to improve satisfaction and loyalty 5.Implementing SOP's for VM/ Marketing at stores. 6.Lead and manage the team effectively to ensure alignment with business objectives and high performance. 7.Ability to handle and resolve conflicts in a constructive manner. 8.Building cultureof trust, integrity and respect in stores 9.Develop & provide opportunities to store employees through various step-up programs 10.Develop functional capabilities in employees through appropriate training interventions 11.Adaption of driving sales through omni channel 12.TAT to be followed for customer complaints 13.Ensuring availability of manpower for planned training programs Key Performance Indicators 1.% Walkin Target 2.Improve Diamond & Silver share in store 3.% conversion 4.Increase ABV 5.Mystery audit score Functional Competencies 1.Showroom Operations Effectiveness 2.Customer Orientation 3.Planning & Organizing Behavioral Competencies 1.Nurturing 2.Result Orientation 3.Growth Mindset

Key Responsibilities Set store sales plans and quotas aligned with business objectives. Maintain Gross Margin, SOH, Segment & Brand mix, Discount management, and other metrics as per business strategy. Implement production, productivity, quality, and customer service standards. Recommend product lines and ensure appropriate merchandise mix. Drive sales, margin, shrink control, inventory management and cost optimization. Manage commercials and statutory compliance. Manage performance and foster teamwork among store staff. Identify and develop talent for critical positions. Address customer feedback to improve service and processes. Stay updated on competition and manage customer escalations. Drive local events and promotions as per marketing calendar. Promote a Customer Obsessed Culture to prioritize customer centricity. Key Performance Indicators Business Management: Gross Margin, SOH Segment & Brand mix Discount Management Brand share Finance - Paper/card VM Implementation. Achieve Nos- TGT Vs Ach, RCP, Attachment, EOL. Customer Experience - VOC - Participation, score, SQA, complaints, Loyalty cards. People Management. Business Acumen - profitability, Competition. Jio Business - Activations, Recharges, CAF Rejections Job Requirements 1. Functional Competencies Operational Effectiveness Finance Management Analysis and Problem Solving Results Orientation 2. Behavioural Competencies Self-Development Emotional Intelligence Customer Service Orientation People Management Communication Teamwork and Collaboration

Key Responsibilities Set store sales plans and quotas aligned with business objectives. Maintain Gross Margin, SOH, Segment & Brand mix, Discount management, and other metrics as per business strategy. Implement production, productivity, quality, and customer service standards. Recommend product lines and ensure appropriate merchandise mix. Drive sales, margin, shrink control, inventory management and cost optimization. Manage commercials and statutory compliance. Manage performance and foster teamwork among store staff. Identify and develop talent for critical positions. Address customer feedback to improve service and processes. Stay updated on competition and manage customer escalations. Drive local events and promotions as per marketing calendar. Promote a Customer Obsessed Culture to prioritize customer centricity. Key Performance Indicators Business Management: Gross Margin, SOH Segment & Brand mix Discount Management Brand share Finance - Paper/card VM Implementation. Achieve Nos- TGT Vs Ach, RCP, Attachment, EOL. Customer Experience - VOC - Participation, score, SQA, complaints, Loyalty cards. People Management. Business Acumen - profitability, Competition. Jio Business - Activations, Recharges, CAF Rejections Job Requirements Functional Competencies Operational Effectiveness Finance Management Analysis and Problem Solving Results Orientation Behavioral Competencies Self-Development Emotional Intelligence Customer Service Orientation People Management Communication Teamwork and Collaboration

Job Purpose Managing Showroom Operations effectively. Key Responsibilities 1.Plan retail KPIs for achieving AOP 2.Overlook achievement of GSS number and value targets, driving through store team 3.Monitor overall store operations, including sales, staffing, training, inventory management, store upkeep, and controlling costs. 4.Customer Management & focus on enhancing the customer experience at stores to improve satisfaction and loyalty 5.Implementing SOPs for VM/ Marketing at stores. 6.Lead and manage the team effectively to ensure alignment with business objectives and high performance. 7.Ability to handle and resolve conflicts in a constructive manner. 8.Building cultureof trust, integrity and respect in stores 9.Develop & provide opportunities to store employees through various step-up programs 10.Develop functional capabilities in employees through appropriate training interventions 11.Adaption of driving sales through omni channel 12.TAT to be followed for customer complaints 13.Ensuring availability of manpower for planned training programs Key Performance Indicators 1.% Walkin Target 2.Improve Diamond & Silver share in store 3.% conversion 4.Increase ABV 5.Mystery audit score Functional Competencies 1.Showroom Operations Effectiveness 2.Customer Orientation 3.Planning & Organizing Behavioral Competencies 1.Nurturing 2.Result Orientation 3.Growth Mindset

Job Purpose Manages the Store P&L and driving sales through efficient store operations, customer service delivery, motivation and retention of store personnel and adherence to company norms. Education Qualifications Graduation/ Post Graduation Key Responsibilities Set store sales plans and quotas aligned with business objectives. Maintain Gross Margin, SOH, Segment & Brand mix, Discount management, and other metrics as per business strategy. Implement production, productivity, quality, and customer service standards. Recommend product lines and ensure appropriate merchandise mix. Drive sales, margin, shrink control, inventory management and cost optimization. Manage commercials and statutory compliance. Manage performance and foster teamwork among store staff. Identify and develop talent for critical positions. Address customer feedback to improve service and processes. Stay updated on competition and manage customer escalations. Drive local events and promotions as per marketing calendar. Promote a Customer Obsessed Culture to prioritize customer centricity. Key Performance Indicators Business Management: Gross Margin, SOH Segment & Brand mix Discount Management Brand share Finance - Paper/card VM Implementation. Achieve Nos- TGT Vs Ach, RCP, Attachment, EOL. Customer Experience - VOC - Participation, score, SQA, complaints, Loyalty cards. People Management. Business Acumen - profitability, Competition. Jio Business - Activations, Recharges, CAF Rejections Job Requirements 1. Functional Competencies Operational Effectiveness Finance Management Analysis and Problem Solving Results Orientation 2. Behavioural Competencies Self-Development Emotional Intelligence Customer Service Orientation People Management Communication

Key Responsibilities Set store sales plans and quotas aligned with business objectives. Maintain Gross Margin, SOH, Segment & Brand mix, Discount management, and other metrics as per business strategy. Implement production, productivity, quality, and customer service standards. Recommend product lines and ensure appropriate merchandise mix. Drive sales, margin, shrink control, inventory management and cost optimization. Manage commercials and statutory compliance. Manage performance and foster teamwork among store staff. Identify and develop talent for critical positions. Address customer feedback to improve service and processes. Stay updated on competition and manage customer escalations. Drive local events and promotions as per marketing calendar. Promote a Customer Obsessed Culture to prioritize customer centricity. Key Performance Indicators Business Management: Gross Margin, SOH Segment & Brand mix Discount Management Brand share Finance - Paper/card VM Implementation. Achieve Nos- TGT Vs Ach, RCP, Attachment, EOL. Customer Experience - VOC - Participation, score, SQA, complaints, Loyalty cards. People Management. Business Acumen - profitability, Competition. Jio Business - Activations, Recharges, CAF Rejections Job Requirements 1. Functional Competencies Operational Effectiveness Finance Management Analysis and Problem Solving Results Orientation 2. Behavioural Competencies Self-Development Emotional Intelligence Customer Service Orientation People Management Communication Teamwork and Collaboration

Join us as a Treasury Hedge Accounting Assistant VP at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionize our digital offerings, ensuring unparalleled customer experiences. You may be assessed on the key critical skills relevant for success in the role, such as experience with hedge accounting knowledge [cash flow and fair value] as well as job-specific skillsets. To be successful as a Treasury Hedge Accounting Assistant VP, you should have experience with: Personable individual; with an ability to influence effectively others towards desired outcomes. Collaborative person; who leads and generates ideas but listens to the views of others. A track record of success in developing and meeting tight, but realistic, deadlines. Holds themselves accountable for key responsibilities, effectively managing stakeholder expectations. A continuous learning mind-set; someone who applies analytical reasoning and problem solving to all they do. Desirable skillsets/ good to have: CFA / Masters in Finance / Financial Engineering would be an advantage. Articleship / Industrial trainee in mid to large sized firms. Audit exposure in large financial institutions / banks preferred. This role will be based out of Chennai. Purpose of the role: To report and analyze hedging relationships, identify potential hedge accounting opportunities, and implement effective hedging strategies to mitigate accounting asymmetry risk. Accountabilities: Design and implementation of effective hedge accounting strategies that support the bank's overall risk management framework and adjust as needed to maintain hedge effectiveness and respond to changes in market conditions. Assessment of potential hedge accounting relationships between financial instruments, considering factors such as effectiveness, designation, and hedge ratio. Preparation and maintenance of comprehensive hedge accounting documentation, including hedge designation reports, effectiveness testing results, and fair value measurements, and ensure that hedge accounting documentation is accurate, compliant with accounting standards, and readily available for audit review. Fair value measurements for financial instruments, including both hedged and hedging instruments, using appropriate valuation methodologies, and calculation and recording of hedge accounting adjustments, including hedge ineffectiveness adjustments, to reflect the impact of hedging relationships on the financial statements. Management of regular effectiveness testing of hedging relationships to assess whether they continue to meet the requirements for hedge accounting, and evaluation of the effectiveness of hedging strategies and adjust as needed to maintain hedge effectiveness. Report the internal and external statutory view of hedge accounting effectiveness for presentation into Barclays Annual Accounts. Assistant Vice President Expectations: To advise and influence decision-making, contribute to policy development, and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well-developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviors to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviors are: L Listen and be authentic, E Energize and inspire, A Align across the enterprise, D Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialization to complete assignments. They will identify new directions for assignments and/or projects, identifying a combination of cross-functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires an understanding of how areas coordinate and contribute to the achievement of the objectives of the organization sub-function. Collaborate with other areas of work, for business-aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practices (in other areas, teams, companies, etc.) to solve problems creatively and effectively. Communicate complex information. "Complex" information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset to Empower, Challenge, and Drive the operating manual for how we behave.,

As an experienced professional in managing project plans, budgets, and third-party vendors, you will be responsible for ensuring timely and quality delivery of large-scale technical projects and capabilities across the bank. You must possess a good understanding of risk and control frameworks and apply them effectively throughout the project lifecycle. Your role will involve strong stakeholder management skills, collaborating across business, technology, and operations teams to align project outcomes with business priorities. You will need to have exposure to digital transformation or platform modernization initiatives and be familiar with Agile, Waterfall, or hybrid delivery methodologies. Additionally, awareness of middleware technologies and experience in regulated environments with knowledge of compliance and audit processes will be highly valued. Your ability to work with global teams, manage delivery across time zones, and demonstrate strong problem-solving skills will be essential in this role. Your responsibilities will include managing the delivery, resource allocation, and improvement of complex technical project capabilities using Agile/Scrum methodologies. Collaborating with customers and business teams to implement technically feasible solutions and managing change requests throughout the project lifecycle will be crucial. You will also be accountable for identifying, assessing, and mitigating risks associated with technical projects and ensuring vendor relations deliver according to agreed terms. As an Assistant Vice President, you are expected to advise and influence decision-making, contribute to policy development, and take responsibility for operational effectiveness. If the position involves leadership responsibilities, you will lead a team to deliver work impacting the whole business function. You will set objectives, coach employees, and demonstrate leadership behaviours to create an environment for colleagues to thrive and deliver excellent results. Your role may also involve collaborating with other functions/business divisions, consulting on complex issues, identifying ways to mitigate risks, and developing new policies/procedures to support the control and governance agenda. You will be responsible for managing risk, strengthening controls, and engaging in complex analysis of data from multiple sources to solve problems effectively. In addition to technical expertise, all colleagues are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship. They should also exhibit the Barclays Mindset of Empower, Challenge, and Drive in their work to align with the organization's operating principles.,

The role involves overseeing the financial aspects of trading activities to ensure accuracy and integrity of the bank's trading book, compliance with regulatory requirements, and providing insights into trading performance. Responsibilities include reconciling daily profit and loss figures, supporting identification and mitigation of trading risks, maintaining and analyzing trading data, preparing regulatory reports, and communicating complex financial information to various stakeholders. Collaboration with different functions is essential to ensure a coordinated approach to trading activities. As an Assistant Vice President, you are expected to advise on decision making, contribute to policy development, and ensure operational effectiveness. Leading a team, setting objectives, coaching employees, and demonstrating leadership behaviors are key responsibilities. For individual contributors, leading collaborative assignments, guiding team members, consulting on complex issues, identifying risk mitigation strategies, and developing new policies and procedures are crucial tasks. It is important to take ownership of managing risk and strengthening controls in relation to the work done. The Additional Job Description is for the position of Assistant Vice President - Macro Product Control, focusing on driving innovation and excellence in the digital landscape. The role involves developing and maintaining valuation methodologies, managing the valuation process for the bank's trading portfolio, analyzing market data, preparing valuation reports, and providing insights to stakeholders. Experience with valuation methodologies, financial instruments, market data analysis, and regulatory filings is essential for success in this role.,

The Head of Data Technology IWPB and HSBC UK will have accountabilities for all IWPB data technologies, as well as deliveries of wider data technologies that benefit the IWPB business and HSBC UK. Reporting into the Head of CTO Data Technology, you will be responsible for strategic technology planning, transformation execution, and budget delivery with the business. Your role involves overseeing the full lifecycle of IWPB data technology services to meet data use case and regulatory requirements, and ensuring data technology service delivery to the IWPB business and HSBC UK. This includes strategic design, build quality, and service uptime metrics. You will govern the data applications to Group data standards and assist the business and markets in adopting Groupwide data capabilities and associated tooling to address complex and ambiguous problems across multiple markets. Leading the team to build core and common reusable data technology components required across multiple value streams is a key aspect of your role. Collaboration with the business is essential to deliver excellent results to challenging problems across multiple functions and geographies. You will need to focus on building engineering excellence within the team and deliver against a strategic operating plan that ensures resources, including capability, people, and funding, can enhance current customer journeys and deliver new features and compelling services. As the Head of Data Technology, you will be responsible for the global implementation of IWPB data and wider data initiatives within the Group Data Strategy. This involves working with global, regional, and business and tech leads to provide optimized global services tailored to address business demand solutions. Driving simplification of the data technology landscape through partnerships with the business to modernize strategic applications and phase out non-strategic ones in alignment with the Data Future State Architecture is also a critical aspect of your role. Your primary business stakeholders include the Head of Data and Analytics IWPB, Data Analytics Office, and COO of HSBC UK, while your primary technology stakeholders are CIO IWPB and CIO HSBC UK. It is imperative for you to drive engineering excellence, digital solutions delivery, and data standardization to support the business agenda of IWPB and HSBC UK. You will need to define, develop, and implement cutting-edge strategies to address complex problems using modern technology platforms across multiple markets. Managing the annual budget between designing and developing new services and supporting existing services, enabling reduced operational costs, and optimizing headcount distribution to deliver business value are essential responsibilities. You should have outstanding leadership skills and a deep understanding of emerging data technologies, operational effectiveness, and global data technology delivery. Experience in leading and influencing global technology teams, as well as familiarity with key technology trends and regulatory expectations, is crucial for this role. Your capabilities should include cultivating innovation, strategic thinking, taking action on new opportunities, building effective teams, driving vision and purpose, resilience in facing setbacks, managing ambiguity, and ensuring accountability. Persuasion, conviction, and the ability to address difficult issues are also important traits for this position.,

As an Assistant Vice President in the Finance business area, your main responsibility will be to manage the financial operations of the organisation, ensuring the accuracy, integrity, and reliability of financial reporting. You will be expected to lead a team performing complex tasks, using your well-developed professional knowledge and skills to deliver work that impacts the entire business function. Your role will involve advising and influencing decision-making, contributing to policy development, and ensuring operational effectiveness. You will collaborate closely with other functions and business divisions to achieve the organization's financial goals. Your key responsibilities will include: - Managing the preparation and presentation of accurate and timely financial statements, and other accounting records in accordance with relevant accounting standards, rules, and regulations. - Supporting in the identification, assessment, and mitigation of financial risks, and reporting on these financial risks to senior colleagues. - Developing and maintaining a robust system of internal controls to safeguard assets, ensure no fraudulent misreporting, and ensure the accuracy of financial data. - Implementing up-to-date financial policies and procedures to ensure consistent and effective financial practices across the organization. - Managing the selection, implementation, and maintenance of financial systems and software applications, including collaborating with IT colleagues to integrate financial systems with other enterprise systems. - Preparing and submitting statutory and regulatory reports to authorities, and providing support to other departments in their preparation and review of regulatory reports. - Coordinating with external auditors and regulatory authorities in support of audits and examinations. In addition to your core responsibilities, you will be expected to demonstrate leadership behaviors that create an environment for colleagues to thrive and deliver to a consistently excellent standard. If you have leadership responsibilities, you will set objectives, coach employees, appraise performance, and determine reward outcomes. For individual contributors, you will lead collaborative assignments, guide team members, identify new directions for assignments, and consult on complex issues. You will need to engage in complex analysis of data from multiple sources, internal and external, and communicate complex information effectively to influence or convince stakeholders to achieve outcomes. All colleagues are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as the Barclays Mindset to Empower, Challenge, and Drive.,

Join us as a Senior Cyber Operations Analyst - Cyber Threat Hunting at Barclays, where you will be responsible for supporting the successful delivery of Location Strategy projects. Your role will involve planning, budgeting, ensuring agreed quality, and adhering to governance standards. As a key member of the team, you will lead the evolution of our digital landscape, driving innovation and excellence to provide unparalleled customer experiences. To excel in this role, you should possess the following experience: - Strong analytic skills. - Extensive experience in cyber security, particularly in threat hunting or incident response. - Proficiency in using security toolsets. - Previous exposure to scripting languages and data analysis. - Exceptional interpersonal skills, including the ability to brief, debrief, and present to senior executives effectively, along with active listening skills. - Strong communication skills, both verbal and written, enabling effective interactions with clients, colleagues, and external vendors. - Excellent time management and planning abilities, with experience working under pressure. - Capacity to stay organized and prioritize multiple incident priorities. - High standards of personal integrity, professional conduct, and ethics. - Skills in incident, problem, and change management. Additionally, the following skills are highly valued: - Familiarity with the Financial Services regulatory landscape and compliance issues. - Formal accreditations such as CompTIA Security+ or CISSP. - Proficiency in incident response and change management. Your performance may be evaluated based on critical skills relevant to the role, including risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills. The primary purpose of your role is to monitor operational controls" performance, implement and manage security controls, and apply lessons learned to safeguard the bank against cyber-attacks and respond to threats effectively. Key Accountabilities: - Manage security monitoring systems to alert, detect, and block potential cyber security incidents. - Identify emerging cyber security threats and collaborate with networks and conferences to enhance industry knowledge. - Analyze security information and event management systems to detect and prevent potential threats. - Triage data loss prevention alerts to prevent sensitive data exfiltration. - Manage cyber security incidents, including remediation and closure. As an Assistant Vice President, your responsibilities include advising on decision-making, contributing to policy development, and ensuring operational effectiveness. Collaborate with other functions and business divisions, lead a team, set objectives, coach employees, and appraise performance. If in a leadership role, demonstrate LEAD behaviors (Listen and be authentic, Energize and inspire, Align across the enterprise, Develop others). For individual contributors, lead collaborative assignments, guide team members, identify new project directions, consult on complex issues, mitigate risks, and strengthen controls. Collaborate with other areas to keep abreast of business activity and strategy. All colleagues are expected to embody Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as the Barclays Mindset to Empower, Challenge, and Drive.,

As an IQA Specialist at HSBC, you will play a crucial role in ensuring consistent and effective quality assurance across all PSA services. Your responsibilities will include conducting a variety of quality checks, maintaining QA checklists, producing and validating management information, and contributing to the enhancement of QA tools and methods. Your attention to detail and ability to manage multiple tasks will be essential in maintaining high standards. Your impact on the function and service quality will be significant as you help maintain a robust QA culture across PSA, support the implementation of QA services for new areas, ensure accurate and timely output of QA results, analyze information for improvement recommendations, and provide insights to management. Engaging with stakeholders and collaborating with relevant teams to share best practices and findings will be key to your success. You will be expected to work independently, demonstrate strong interpersonal and communication skills, and be detail-oriented. Experience in investigations, project/change management, validating KPIs, and compiling reports will be beneficial. Having prior experience in HSBC ER or HRA team, process automation, and auditing will be advantageous. Your ability to maintain control, direction, and motivation in a dynamic environment will be crucial for achieving high-quality outcomes. By joining HSBC as an IQA Specialist, you will have the opportunity to contribute to the continuous improvement of service quality, collaborate with various stakeholders, and uphold the organization's standards. Your role will be instrumental in supporting the PSA function and ensuring operational effectiveness and governance. If you are looking for a career where you can make a real impact and be valued for your contributions, consider joining HSBC where you can achieve more and contribute to high employee engagement and motivation. Your personal data will be handled in accordance with the Bank's Privacy Statement.,

As a Sales Growth & Client Acquisition professional, you will be responsible for identifying and executing sales growth opportunities at a local/area level. Your role will involve driving channel expansion and acquiring new accounts to meet sales targets. Segmenting the market and approaching potential direct clients will be crucial in generating business through customized loan offerings that align with client requirements and ensure profitable margins. Building strong relationships within the DSA network and influencing outcomes will contribute to augmenting sales volumes, particularly in Small Ticket Secured lending. You will strategically tap into channel databases to maintain a healthy sales pipeline and drive faster loan sanctioning turnaround times by fostering relationships with internal stakeholders. Tracking and reporting on sales operations, productivity metrics, and participating in business development initiatives will be key to fostering a high-performance sales culture. Operational effectiveness will be a dual focus, emphasizing both sales volume and value (IRR) through the team. Ensuring SLA adherence, sales efficiencies, and ROI, while implementing process improvements and best practices, will enhance operational productivity. Your responsibilities will also include analyzing and communicating operational information periodically, following agreed timelines and MIS formats for various aspects such as disbursements, profits, NPAs, channel expansion, and new product launches. Active participation in contests and initiatives driven by the Business Development teams will be expected to contribute to overall sales growth. With a minimum experience level of 7-14 years and an Undergraduate qualification, you are well-positioned to excel in this role and drive impactful sales growth and client acquisition strategies.,

As an Assistant Vice President (AVP) Training & Quality, you will have a significant impact on enhancing the end customer experience by reviewing and recommending strategic and tactical changes in process journeys to reduce customer complaints. Your role will involve working in a global organization, focusing on 3rd party vendor management, technology automation, and continuous improvement to deliver service excellence. To excel in this role, you should possess considerable experience in a lead role within a Customer Service Environment, demonstrated by a high-performance track record. Your ability to understand Contact Centre processes and systems across the entire Customer lifecycle will be crucial. You should also have proven customer service and liaison skills, enabling you to effectively deal with clients and customers at all levels, including demanding stakeholders. The successful candidate will be adept at delivering service improvement and automation activities, ensuring changes can be smoothly integrated without compromising stability. Additionally, you will be expected to provide pragmatic solutions to stakeholders at all levels within the organization and possess the resilience to adapt to change. Desirable skill sets for this role include conceptual thinking, strong people management, and motivation skills, as well as a track record of achieving results through managing teams in an operational/training/quality environment. You should also have excellent storytelling abilities based on analytical research and experience in managing larger spans. In this position, you will be responsible for developing training programs, workshops, and initiatives to enhance the skills and knowledge of banking operational teams. You will monitor the effectiveness of training programs, identify industry trends, and collaborate with stakeholders to implement best practices in learning and development. By participating in projects to improve operational efficiency and effectiveness, you will contribute to the overall success of the organization. As an AVP, you are expected to advise on decision-making, contribute to policy development, and ensure operational effectiveness. If you have leadership responsibilities, you will lead a team through complex tasks, set objectives, and coach employees towards achieving those objectives. Your leadership will be guided by the LEAD behaviors Listen and be authentic, Energize and inspire, Align across the enterprise, Develop others. For individual contributors, you will lead collaborative assignments, guide team members, and identify new directions for assignments. You will consult on complex issues, mitigate risks, and collaborate with other areas to achieve organizational objectives. Your ability to analyze data, communicate complex information, and influence stakeholders will be critical for success in this role. All colleagues are expected to uphold the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, along with the Barclays Mindset of Empower, Challenge, and Drive in their daily interactions and decision-making processes.,

As a Head of GCOO Change CCO at HSBC, you will play a crucial role in partnering with the Group Chief Operating Office (GCOO) & Asia and Middle East Change Execution and Group Transactions to ensure the delivery of risk-based, strategic outcomes globally. Your leadership within the Global Chief Control Office and Business Risk and Resilience Function will focus on enabling colleagues to deliver safe and secure services to customers, colleagues, and the Bank itself. Your responsibilities will include enforcing robust risk governance, conducting high-quality reviews of control performance, facilitating controls remediation, raising awareness of risks and controls, and continuously improving risk monitoring and behaviors. You will also be tasked with embedding the Bank's Risk Management Framework and implementing risk management practices and control governance across GCOO to ensure transparency and clarity for all stakeholders. In this role, you will have a significant impact on the business by liaising with various stakeholders to proactively identify and resolve challenges related to risk and control effectiveness. You will lead the strategic direction and plans of GCOO, Asia and Middle East Change Execution and Group Transactions Implementation, engage with regulators when necessary, and ensure that regional and entity teams are engaged in control management. Your leadership skills will be essential in defining responsibilities for the team, setting core delivery targets, and contributing to the overall HSBC and GCOO Strategy. You will work closely with risk domain heads, service delivery teams, and risk leads to deliver clear solutions for change execution-related risks and controls. Additionally, you will lead the evolution of risk culture and capability within the functions. Managing a small Change Execution risk and control SME team globally, you will lead the people agenda, implement performance management strategies, and ensure the team delivers on commitments. Your role will involve ensuring operational effectiveness and compliance with regulations, implementing quality frameworks, and continuously improving processes and policies. The major challenges you will face include working in a matrix management environment, interacting with diverse stakeholders, and managing competitive pressures while aligning with global projects and initiatives. Your ability to interpret complex information, make crucial decisions, and provide guidance will be essential for success in this role. In summary, as Head of GCOO Change CCO at HSBC, you will have a significant impact on risk and control effectiveness globally, drive strategic initiatives, and lead a team to deliver on commitments while ensuring operational excellence and compliance with internal controls and regulations. Your leadership, communication, and strategic planning skills will be crucial for achieving success in this role.,

You will have the opportunity to work at Arabelle Solutions, a company dedicated to designing services and solutions that not only benefit the present and future, but also future generations. Working alongside passionate individuals, you will be part of a team that offers a wide array of opportunities for those looking to shape the future. A supportive and inclusive culture is at the core of our values, enabling us to achieve common goals and strengthen both our team and business. As a Stator Lead Design Engineer, you will be responsible for overseeing the upgrades and new build generators. Collaboration with the Project Engineering Manager, Lead Project, electrical & mechanical calculation Engineers is essential to gather all necessary information to meet the functional requirements of the targeted solution. Your responsibilities will include managing general design engineering for nuclear generators, ensuring timely delivery of engineering part lists and documentation, supporting improvement projects with suppliers, participating in new product development activities, applying engineering processes, participating in technical meetings, resolving site or factory issues, supporting continuous improvement initiatives, managing subcontracted design tasks, ensuring compliance with nuclear safety requirements, and promoting teamwork and knowledge sharing within the team. To be considered for this role, you should have a Master's degree in Mechanical Engineering or equivalent, good knowledge of CAD tools such as CATIA V5, familiarity with PPLM and PDM tools, proficiency in MS Office applications, expertise in rotating electrical machines, training in Nuclear Safety Culture, experience in Design engineering with CAD tools, and strong communication skills in English. Desired characteristics for this role include integrity, operational effectiveness, collaboration, transparency in communication, and problem-solving abilities. Join us at Arabelle Solutions and collaborate with global teams to support customers worldwide. With team members from over 49 nationalities across 16 countries, we value diversity as a strength that enhances our teams and business.,

Join us as an Assistant Vice President (AVP) Treasury Capital at Barclays, where you will lead the evolution of the digital landscape, focusing on innovation and excellence. By leveraging cutting-edge technology, you will transform our digital offerings to ensure unmatched customer experiences. To excel in this role, you should possess the following essential skills and qualifications: - Developing and maintaining valuation methodologies for various financial instruments, and implementing suitable valuation models based on instrument characteristics and market conditions. - Overseeing the valuation process for the bank's trading portfolio, including regular valuations and approval of valuations by colleagues. - Analyzing market data to evaluate valuation inputs, assumptions, and potential risks. - Preparing and reviewing valuation reports, assisting in regulatory filings and financial statements. - Providing valuation insights to traders, risk professionals, and senior colleagues, identifying areas for enhancement in valuation methodologies and processes. You will be evaluated based on key critical skills essential for success in the role, such as risk management, change and transformation, business acumen, strategic thinking, digital and technology expertise, and job-specific technical skills. The position is located in Noida. As an AVP Treasury Capital, your primary purpose is to manage the financial operations of the organization, ensuring accuracy, integrity, and reliability in financial reporting. Key responsibilities include: - Managing the preparation and presentation of accurate and timely financial statements in compliance with relevant accounting standards, rules, and regulations. - Assisting in identifying, evaluating, and mitigating financial risks, and reporting these risks to senior management. - Developing and maintaining a robust system of internal controls to safeguard assets, prevent fraudulent misreporting, and ensure data accuracy. - Implementing up-to-date financial policies and procedures for consistent and effective financial practices. - Overseeing the selection, implementation, and maintenance of financial systems and software applications in collaboration with IT colleagues. - Preparing and submitting statutory and regulatory reports, as well as supporting other departments in regulatory report preparation and review. - Coordinating with external auditors and regulatory authorities during audits and examinations. As an AVP, you are expected to: - Advise and influence decision-making, contribute to policy development, and ensure operational effectiveness. - Lead a team in performing complex tasks, set objectives, coach employees, and appraise performance. - Demonstrate leadership behaviours that create an environment for colleagues to excel. - Consult on complex issues, provide advice to support issue resolution, and mitigate risks. - Collaborate with other areas of work, engage in complex data analysis, and communicate effectively to influence stakeholders. All colleagues are expected to embody the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as the Barclays Mindset of Empower, Challenge, and Drive.,

You should be educated to degree level with appropriate regulatory qualifications, fluent in English and Hindi, with fluency in other Indian languages considered an advantage. Excellent interpersonal and communication skills are essential, along with an entrepreneurial spirit and a collegiate approach. You should be able to embrace challenges in an evolving environment, rapidly assimilate new information, and apply knowledge effectively. Your role will be based in Mumbai and will involve providing customer support and resolving client inquiries and issues through various channels to ensure a seamless customer experience. Your responsibilities will include supporting clients with products and services, guiding new customers through account opening procedures, managing client relations, maintaining confidentiality and security of client data, providing updates on banking policies, fees, and product offerings, and educating clients about financial concepts and responsible banking practices. As an Assistant Vice President, you will be expected to advise and influence decision-making, contribute to policy development, and ensure operational effectiveness. If you have leadership responsibilities, you will lead a team, set objectives, coach employees, and create an environment for colleagues to thrive. If you are an individual contributor, you will lead collaborative assignments, guide team members, identify new directions for projects, consult on complex issues, identify ways to mitigate risk, and collaborate with other areas of work. You should engage in complex data analysis, communicate complex information effectively, and influence stakeholders to achieve outcomes. Demonstrating the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as the Barclays Mindset of Empower, Challenge, and Drive, is expected from all colleagues.,

Join us as AVP Treasury Capital at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionize our digital offerings, ensuring unparalleled customer experiences. To be successful as an AVP Treasury Capital, you should have experience with the development and maintenance of valuation methodologies for various financial instruments. You will implement appropriate valuation models based on the characteristics of the financial instruments and market conditions. Additionally, you will be responsible for managing the valuation process for the bank's trading portfolio, including regular valuations of financial instruments and approval of valuations performed by colleagues. Your role will involve analyzing market data to assess valuation inputs, assumptions, and potential valuation risks. You will also be responsible for the preparation and review of valuation reports, supporting in preparing regulatory filings and financial statements, and providing valuation insights to traders, risk professionals, and senior colleagues. Your identification of areas for improvement in valuation methodologies and processes will be crucial. Key critical skills relevant for success in this role may include risk and controls, change and transformation, business acumen, strategic thinking, digital, technology, and job-specific technical skills. The role is based out of Noida. Purpose of the role: To manage the financial operations of the organization, ensuring the accuracy, integrity, and reliability of financial reporting. Accountabilities: - Manage the preparation and presentation of accurate and timely financial statements and other accounting records in accordance with relevant accounting standards, rules, and regulations. - Support in the identification, assessment, and mitigation of financial risks, and report on these financial risks to senior colleagues. - Develop and maintain a robust system of internal controls to safeguard assets, ensure no fraudulent misreporting, and ensure the accuracy of financial data. Regularly assess the effectiveness of internal controls to address any weaknesses or gaps. - Develop and implement up-to-date financial policies and procedures to ensure consistent and effective financial practices across the organization. - Manage the selection, implementation, and maintenance of financial systems and software applications. Collaborate with IT colleagues to integrate financial systems with other enterprise systems. - Prepare and submit statutory and regulatory reports to authorities. Provide support to other departments in their preparation and review of regulatory reports. - Coordinate with external auditors and regulatory authorities in support of audits and examinations. As an Assistant Vice President, you are expected to advise and influence decision-making, contribute to policy development, and take responsibility for operational effectiveness. Collaborate closely with other functions/business divisions. Lead a team performing complex tasks, using well-developed professional knowledge and skills to deliver work that impacts the whole business function. Set objectives, coach employees in pursuit of those objectives, appraise performance relative to objectives, and determine reward outcomes. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviors to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviors are: L Listen and be authentic, E Energize and inspire, A Align across the enterprise, D Develop others. For an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialization to complete assignments. They will identify new directions for assignments and projects, using a combination of cross-functional methodologies or practices to meet required outcomes. Consult on complex issues, providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and develop new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. All colleagues are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset to Empower, Challenge, and Drive the operating manual for how we behave.,

Maersk is a global leader in integrated logistics, having been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning, and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk. Purpose of the Role: As the Head HR for our Business Unit, you will be a strategic leader responsible for developing and driving the overall HR strategy, providing strong functional leadership to the business. You will act as the chief business partner to the Managing Director and other members of the Business Unit Executive team on all strategic human resources issues. A critical aspect of this role includes taking a strong lead on Employee Relations and ensuring robust Compliance for Third-Party Labour. You will be accountable for advising, setting, and ensuring adherence to company policy, complying with local labor laws, and providing strategic direction for the human resources function. This multi-dimensional role directly impacts the operational, financial, and human aspects of the business. Key Responsibilities: Strategic HR Leadership: Develop and deliver HR objectives aligned with the Business Unit's strategy and business plans. Continuously enhance existing people management practices and policies, ensuring full compliance with local labor laws and Global APMT Policies. Drive the overall HR agenda across the Business Unit, encompassing Manpower Planning, Performance and Rewards, Talent Management, Operational Effectiveness, and Employee Relations. Manpower Planning: Ensure the organizational structure is aligned with business strategy and provide/implement plans for expansion projects. Oversee timely and qualitative talent acquisition processes, collaborating with the Talent Acquisition Centre of Excellence (COE). Implement HR practices for effective induction and onboarding of new employees. Performance and Rewards: Deploy employees based on the organization's evolving requirements. Embed the MPACT Culture (Maersk's Performance and Culture framework) and guide teams to follow performance management processes, driving developmental plans. Partner with the Rewards COE to administer the compensation system and methodology, ensuring consistent practices based on Maersk global standards. Talent Management: Support the Managing Director in developing their direct reports into a high-performing team. Lead, along with the Learning & Development (L&D) COE, in training administration, judging the efficiency and efficacy of training programs. Drive people development processes through MPACT, ensuring a highly engaged and skilled workforce via behavioral and functional training interventions. Formulate and implement a comprehensive training calendar focused on strengthening The APMT Way by reinforcing understanding of APMM Group Values. Operational Effectiveness: Along with the People Advisors, ensure the accurate and timely handling of general administrative documents, including employment contracts, status changes (job title, salary grade, pay), separations from employment, and other related matters. Execute HR systems and tools based on EEO guidance, supported by allocated teams. Drive the Employee Engagement Survey as per Maersk global standards, working with People Partners and business leaders to enhance engagement. Governance and Compliance: Lead all compliance efforts, ensuring strict adherence to labor-related laws and regulations. Manage compliance comprehensively for all third-party labor. Remain fully informed of changes in labor or employment law matters. Employee Relations: Recommend solutions and execute significant employee relations processes. Maintain close connection with all levels of the workforce to understand the organizational pulse, both internal and external. Advise and communicate plans to the Business Unit Senior Management Team. Responsible for maintaining key contacts with employer associations, labor, and other statutory officials (as required). Act as a key liaison with the community as it relates to the company overall or to the HR function. Responsible for the management of all worker groups, including unions, worker representatives, and collective bargaining bodies. Critical Qualifications, Skills & Experience: Education: Minimum university degree in Human Resources, Business Administration, Behavioral Science, or Management. Experience: 15 years of total HR experience with at least 3-5 years in a functional HR leadership position. Managerial Expertise: Proven managerial experience, preferably in the ports, logistics, or manufacturing industry. Labor Law: Thorough familiarity with local labor and employment law and practices. Third-Party Labor: Strong experience in managing a large number of third-party labor. Investigative Principles: Thorough understanding of investigative methods and principles. International Standards: Complete and thorough understanding of international management standards and principles. HR Domain Knowledge: Thoroughly knowledgeable in various international human resources standards in areas of compensation, employee relations, general benefits, employment and staffing practices, and organizational development. Stakeholder Management: Ability to work effectively with all levels of the organization, including top, middle, and supervisory management. Interpersonal & Negotiation: Effective interpersonal and negotiation skills. Collaboration: Collaborative work style, fostering cooperation and teamwork to achieve results. Judgment & Discretion: Able to exercise discretion and good judgment, with an ability to understand the overall effect of decisions on the company. Able to handle confidential company and employee information with complete discretion. Analytical Skills: Strong analytical skills, including the ability to extract, compile, and analyze data. Communication: Advanced verbal and written communication skills in English (a must). Reporting and Scope: Direct Reports: This position will have 3 direct reports within HR/Employee Relations. Functional Reporting: Reports directly to the Regional HR Business Partner of Asia and Middle East with a dotted line functional reporting to the Managing Director. Scope: The scope of this position is limited to the location of the port and the regional offices for the Pipavav business. The incumbent will be encouraged to participate in portfolio functional initiatives across Maersk. Internal Work/Business Contacts: Management Team All terminal employees Relevant stakeholders internal to Maersk Group External Work/Business Contacts: Training institutions & providers Pension Fund administrators Auditors; Lawyers; Consultants Labour regulatory authorities External Union officials Why Join Maersk This role offers a constant challenge and the scope to learn in an open and friendly atmosphere. It's an opportunity to join a company that values employees, with a strong focus on continuous improvement and personal development. You'll gain exposure to internal and external stakeholders, be part of a talented, diverse team where your voice and ideas will be heard, and truly make a difference in shaping the future of global trade and logistics through our most valuable asset: our people.