33 Client Experience Jobs

As the Head of Commercial Cards Operations at HSBC, you will play a crucial role in leading the global strategy, performance, and transformation initiatives for the Commercial Cards Operations function. Your responsibilities will include: - Developing and implementing a strategic vision aligned with the bank's global objectives and client needs. - Ensuring operational performance meets or exceeds targets in operations delivery, client satisfaction, and efficiency. - Leading a high-performing, geographically diverse team and managing relationships with external vendors. - Driving transformation initiatives to improve processes, adopt new technologies, and enhance the client experience. - Cham...

Role Overview: As a Data Analyst at Standard Chartered, you will play a crucial role in building the best customer experiences and making better business decisions by utilizing diverse sets of data. Your expertise in structured and unstructured data, combined with business domain knowledge, will enable you to translate commercial goals into data-based solutions to tackle complex challenges. Key Responsibilities: - Support the development and execution of the data analytics strategy and roadmap. - Develop and deploy analytical models to provide insights for business decisions. - Translate business challenges into statistical problems and conduct data analysis. - Utilize data analysis techniqu...

Do you always look for the positives in life? If so, wed like you to come and join our team as an Workspace Experience Lead. Our goal is to be a host in the new workspace of the future, providing a sense of connection and belonging to all employees; one that cares for the environment as well as enabling people to thrive and be their best selves at work. Joining our team as a Workspace Experience Lead , you will help build and lead a conscious, inclusive and social place, where we can all be at our best. You will delight our colleagues and visitors by providing and leading an exceptional hospitality experience at every touchpoint. We always: Choose to be tactful in all interactions, caring ab...

Job Description * Role & Responsibilities: Provide comprehensive technology support across Client Experience spaces (on-site & virtual). Support and troubleshoot AV/VC systems, Windows/macOS, laptops, mobile devices, printers . Act as primary contact for technology-related issues , ensuring seamless client experiences. Setup, test, and monitor AV equipment projectors, microphones, streaming devices, video conferencing systems (Zoom, Teams, Cisco). Support pre-event planning sessions and provide live support during client visits/events. Troubleshoot network connectivity (Wi-Fi, Ethernet, VPN). Perform user account management tasks (password resets, access requests). Maintain strict confidenti...

The Sr. US IT Recruiter position requires a minimum of 5+ years of experience, with a preference for direct client experience. The role is based in Hyderabad and follows a PST shift timing from 9:00 PM IST to 6:30 AM IST. As a Sr. US IT Recruiter, your responsibilities will include managing the complete recruitment life cycle for Direct Clients in the US, handling various IT requirements, and developing recruiting strategies to attract qualified candidates through job portals and networking websites. You will be expected to ensure a high conversion ratio of submittals into interviews and placements, meet recruitment Service Level Agreements (SLAs), and collaborate with team and business unit...

As a Collaboration Managed Services Engineer (L2) at NTT DATA, your role involves providing a managed service to clients to ensure the continuous operation of their IT infrastructure and systems. You will be responsible for proactively monitoring, identifying, investigating, and resolving technical incidents and problems while restoring service to clients efficiently. Your main objective is to review client requests or tickets, apply technical/process knowledge to resolve them within the agreed service level agreement (SLA), and provide second-line support for incidents and requests of medium complexity. Key Responsibilities: - Proactively monitor work queues and perform operational tasks to...

This role is for one of our clients in the Sales industry at Associate level seniority with a minimum of 1 year of experience. The location for this full-time position is in Mumbai. We are looking for a dynamic and service-driven Luxury Jewelry Sales Consultant to represent our showroom and provide customers with an immersive buying experience. As a crucial member of the retail team, you will assist customers in finding elegant and personalized jewelry pieces for various occasions, offering expert advice, emotional connection, and a comprehensive understanding of our exclusive collections. Your responsibilities will include: Client Experience & Sales Consultation: - Warmly greeting clients a...

The Studio Manager position at Canvas & Couch in Bangalore, India, offers an exciting opportunity to oversee the daily operations of a multi-functional studio catering to various purposes such as podcast recording, influencer content creation, workshops, training, and therapy services. As a growing studio with a diverse clientele, we are seeking a passionate and organized individual to manage day-to-day operations efficiently. Responsibilities include managing the podcast studio, studio lounge, and multifunctional rooms used for photoshoots, therapy sessions, and workshops. The ideal candidate will possess strong organizational and communication skills, attention to detail, and a dedication ...

You are a dynamic and experienced Store Manager who will lead our flagship/high-end menswear store with a passion for luxury fashion, exceptional customer service skills, and proven leadership abilities. Your responsibilities will include driving sales performance, delivering an elevated client experience, and managing day-to-day operations in line with the brands premium positioning and aesthetic. This is a full-time, permanent position with a fixed shift schedule and performance bonus. Proficiency in English, Punjabi, and Hindi is preferred for effective communication. The work location is in person, and the expected start date is 15/06/2025.,

This role is for one of our clients in the Sales industry at Associate level with a minimum of 1 year experience. The location for this full-time position is in Mumbai. As a Luxury Jewelry Sales Consultant, you will serve as the primary point of contact for customers visiting our showroom. Your role involves providing a personalized and immersive experience to assist customers in finding the perfect jewelry pieces that resonate with their style and preferences. You will play a crucial role in building relationships, driving sales, and upholding the brand's image of elegance and sophistication. Your responsibilities will include creating a welcoming environment for clients, engaging them in m...

Job description Job Summary / goals Experience Leads primary goal is building a sense of community within the workspace & create memorable experiences through a connected future workspace (onsite, at home or third space). The Experience team creates a welcoming atmosphere and is the primary point of contact for colleagues and their visitors. The core focus is to provide an unrivalled experience, support space operations, as well as organise a variety of community-driven events. This includes the support other ERG events as well as promoting awareness and ways to host more events sustainably. Key Roles and Responsibilities Community Engagement: You will base yourself within the business and b...

As the Global Captive Centers (GCC) Sales Lead, you will be responsible for leading and managing the sales activities for GCCs in India. This role necessitates a strategic approach and a deep comprehension of the market dynamics within the GCC sector. Your primary responsibilities will include developing and implementing the sales strategy for GCC accounts in India in accordance with global business objectives. You will engage with key clients, prospects, and industry experts to foster strategic relationships, acquire new clients, and expand market share. Collaboration with Global Sales Leads and Service Line leaders will be crucial to plan and execute market entry strategies for new product...

You will be responsible for managing a large Operations team across different locations and clients in the portfolio. Your key responsibilities will include driving the long-term talent strategy for the organization, fostering talent engagement, succession planning at all levels, development, and retention to ensure a higher retention rate of employees. You will be tasked with creating an inclusive, transparent, and collaborative culture within the teams and providing value-based leadership as a role model in practicing MERIT (AGS values). Additionally, you will manage and create a structure aligned to deliver the best-in-class client experience and long-term value for AGS. In terms of busin...

Iamneo, founded in 2016 and now a part of the NIIT family, is a rapidly growing and profitable B2B EdTech SaaS company that is revolutionizing tech talent upskilling, evaluation, and deployment. Specializing in Talent Upskilling, Assessment, and Workforce Transformation across various sectors, iamneo's AI-powered learning and assessment platforms enable enterprises and educational institutions to build future-ready talent at scale. Top corporates and leading institutions trust iamneo's solutions, leveraging NIIT's 40+ years of legacy in learning and talent development. If you are passionate about innovation, growth, and redefining the future of tech learning, iamneo is the place for you. We ...

As the GCC (Global Captive Centers) Sales Lead, you will be responsible for leading and managing sales efforts for GCCs in India. This role necessitates a strategic mindset and a deep understanding of the market dynamics within the GCC space. Your key responsibilities will include developing and executing a sales strategy for GCC accounts in India that aligns with global business objectives. You will engage with key clients, prospects, and industry experts to establish strategic relationships, acquire new logos, and expand market share through existing engagements. Collaboration with Global Sales Leads and Service Line leaders will be essential to plan and implement market entry strategies f...

As an Engineering Lead at a bank, you will play a crucial role in providing engineering leadership to steer platform architecture and solutions in alignment with WRB architectural guidelines. Your responsibilities will include co-creating and owning technology solutions within the individual WRB Hives, prioritizing squad needs, and empowering them to deliver on Hive priorities. You will be responsible for handling Solution Architecture designing and delivery for the Fraud Risk domain, developing solutions, managing stakeholders, vendors, and finances, and ensuring the delivery of developed solutions. Your role will also involve identifying and managing risks, knowledge of APIs and web servic...

You are an experienced and strategic Director of Managed Offices responsible for leading and growing the managed / flexible workspace division within the commercial real estate portfolio. Your role involves overseeing operations, driving occupancy and revenue, developing tenant experience strategies, and optimizing performance across all managed office assets. Your key responsibilities include developing and implementing the business strategy for managed office offerings, identifying growth opportunities, conducting market research, and ensuring operational efficiency and exceptional client service. You will collaborate with the marketing team on lead generation, manage pricing strategy, and...

As a part of this role, you will be responsible for working closely with insurance carriers to resolve escalated claims efficiently. You will play a crucial role in driving and influencing change to enhance automation processes. It will be your responsibility to share the results and successes achieved through root cause analysis with the business stakeholders. Your duties will also include reviewing client escalated issues and action items, conducting root-cause analysis, and utilizing this information to improve straight-through processing (STP) and enhance the overall client experience. You will be expected to build and maintain strong relationships with key stakeholders, including region...

As a candidate for the role, your primary responsibilities will include leading efforts to enhance client service and onboarding by understanding ongoing initiatives. You will be tasked with identifying client needs and pain points to define optimal delivery models, as well as owning regional efforts to enhance CSAT through analysis and improvement initiatives. Additionally, you will be responsible for building and maintaining a roadmap and delivery schedule for regional delivery, refining roles, and building training curriculum. Collaboration across teams to align priorities, drive process improvements, and ensure regional readiness will also be a key part of your role. You will streamline ...

Job Description Join the Client Service team and drive strategy and initiatives for seamless end-to-end delivery in APAC Payments. As a Client Service Delivery Manager within the APAC Payments Designated Client Service organization, you will drive the strategy and initiatives required for end-to-end service model delivery. You will partner with client service leadership, operations, and product teams to ensure seamless integration of new processes, services, and technologies. This role involves understanding client needs, enhancing client service delivery, and advancing consistency in global service delivery. Job Responsibilities Lead efforts to enhance client service and onboarding by under...

As a leader in enhancing client service and onboarding, you will play a crucial role in understanding ongoing initiatives and identifying client needs and pain points to define optimal delivery models. Your responsibilities will include owning regional efforts to improve customer satisfaction through analysis and improvement initiatives. You will be tasked with developing and maintaining a roadmap and delivery schedule for regional delivery, refining roles, and building training curriculum. Collaboration across teams to align priorities, drive process improvements, and ensure regional readiness will be essential. Additionally, you will streamline and develop templates for client communicatio...

As a Senior Quality Analyst at Vitech, you will play a crucial role in ensuring the success of production by focusing on functional and automated testing for SaaS Cloud Native applications on the AWS platform. With over 46 years of experience, you will utilize your strong understanding of the Retirement domain to collaborate closely with customers in translating complex business requirements into comprehensive test specifications and automated test scripts. Your responsibilities will include developing, implementing, and maintaining quality assurance processes specific to migration workflows and documentation. You will conduct regular audits to ensure compliance with legal and organizational...

You will be part of a dynamic, multi-faceted function that partners with all parts of the firm to deliver banking, sales and trading, and asset management capabilities to clients around the world. Operations is essential for providing risk management and control to preserve and enhance the firm's assets and reputation. By ensuring accuracy and timeliness of data, you will facilitate the business in achieving desired objectives for all aspects of account onboarding, portfolio accounting, cash management, and client reporting. The Portfolio Control Reconciliations team within Enterprise Operations has the primary responsibility of ensuring the accuracy of GSAM's and Risk counterparts" books of...

You will be responsible for conducting regular visits to schools in order to generate leads and demonstrate the functionality of the EduTinkers platform. Your role will involve converting prospects into clients, assisting with the onboarding process, and ensuring a seamless client experience. The ideal candidate should have a minimum of 1 year of experience in field or institutional sales. Freshers with internship experience are also encouraged to apply. The salary offered for this position is in the range of 2.4 to 3 LPA. The work schedule is 6 days a week. Edutinker is an ed-tech analytics platform that focuses on providing insights into various educational and health aspects, as well as t...

Cialfo is a leading platform connecting students, higher education institutions, and counselors through technology-driven solutions. Launched in 2017 with a mission to make education accessible to 100 million students, Cialfo provides a range of mobile and web solutions to students, K-12 institutions, and higher education institutions. We're one of the fastest-growing tech startups in the region, consistently charting new heights! This position is with BridgeU, one of the brands under Manifest Global, which also includes Cialfo, Kaaiser, and Explore by Cialfo. Please note that this is a 5-day working role. BridgeU is on a mission to empower schools and students worldwide to navigate the futu...