16 Commercial Cards Jobs

Role & responsibilities: Key highlights of the role are listed below (purely indicative and not limiting): 1. Customer Retention Strategy Development & Execution: Develop and execute comprehensive customer retention strategies to reduce attrition and increase customer lifetime value Design and implement targeted retention campaigns and programs based on customer segmentation and behaviour. Monitor and evaluate the effectiveness of retention initiatives, making adjustments as needed 2. Attrition Analysis & Reporting: Track and analyse key retention metrics, including attrition rates, customer churn, and customer lifetime value Generate regular reports and dashboards to monitor retention performance and identify trends. 3. Customer Engagement & Communication: Develop and implement proactive communication strategies to engage at-risk customers Design and execute cohort-wise customer communications, including emails, SMS, and in-app messages in consultation with marketing Manage customer feedback and address customer concerns to improve satisfaction 4. Cross-Functional Collaboration: Collaborate with marketing, customer service, risk management, and product development teams to implement retention initiatives Work with customer service to address customer issues and improve customer experience Strong understanding of credit card products, services, and customer lifecycle. Job specific skills: Customer Retention Management Customer Segmentation Data Analytics Communication & Interpersonal Skills Problem Solving

Must be a Quality Manager in the current role from International BPO. International Banking/ Credit Cards Process exp is requited Handled a Team of Quality TL's QA's US Shifts Excellent Comms Required Call 8447780697 send CV monu@creativeindians.com

Role & responsibilities Key highlights of the role are listed below (purely indicative and not limiting): 1. Customer Retention Strategy Development & Execution: Develop and execute comprehensive customer retention strategies to reduce attrition and increase customer lifetime value Design and implement targeted retention campaigns and programs based on customer segmentation and behaviour Monitor and evaluate the effectiveness of retention initiatives, making adjustments as needed 2. Attrition Analysis & Reporting: Track and analyse key retention metrics, including attrition rates, customer churn, and customer lifetime value Generate regular reports and dashboards to monitor retention performance and identify trends. 3. Customer Engagement & Communication: Develop and implement proactive communication strategies to engage at-risk customers Design and execute cohort-wise customer communications, including emails, SMS, and in-app messages in consultation with marketing Manage customer feedback and address customer concerns to improve satisfaction 4. Cross-Functional Collaboration: Collaborate with marketing, customer service, risk management, and product development teams to implement retention initiatives Work with customer service to address customer issues and improve customer experience Strong understanding of credit card products, services, and customer lifecycle. Job specific skills: Customer Retention Management Customer Segmentation Data Analytics Communication & Interpersonal Skills Problem Solving

Must be a Quality Manager in the current role from International BPO. International Banking/ Credit Cards Process exp is requited Handled a Team of Quality TL's QA's US Shifts Excellent Comms Required Call 8447780697 send CV monu@creativeindians.com

Must be Quality Manager in current role from International BPO (International Banking Process Exp pref) Handled a Team of Quality Team Leaders and Quality Analyst's. US Shifts Excellent Comms Required Call 8447780697 send CV monu@creativeindians.com

Must have Min 2yrs Exp from International Banking process BPO. Should have International Banking Process knowledge Well Versed in KPI's & Team Handling skills as SME 24*7 Shifts Fluent in English Call 8447780697 send CV monu@creativeindians.com

Must have Min 1+yrs Exp as Team Leader/ Sr Associate from International Banking/ Credit card Voice process BPO. Well Versed in KPI's & Team Handling skills 24*7 Shifts Excellent Comms required Call 8447780697 send CV monu@creativeindians.com

Must have Min 2yrs Exp from International Banking Voice process BPO. Well Versed in KPI's & Team Handling skills as SME 24*7 Shifts Excellent Comms required Call 8447780697 send CV monu@creativeindians.com

Role & responsibilities This position would include the mentioned set of responsibilities but not limited to: Key highlights of the role are listed below (purely indicative and not limiting): End-to-end management of existing & new Co-branded products Responsible for identifying & managing prospective CBP (cobrand partners) Deliver targeted profitability through efficient design and management of product features, fees and charges Deliver customer engagement metrics including activation, frequency of usage, crosssell of other products and value-added services etc. Responsible for managing complete customer lifecycle. Ensure customer friendly and industry benchmarked acquisition and early engagement process including Application Turn Around Time (TAT), Product Feature Delivery, Customer Service Response Time etc. Ensure compliance with regulatory and industry requirements at all times Managing all stakeholders including Sales, Marketing, Operations, Customer Service, Finance, IT, Risk and Collections Managing relationships with cobrand partners and card schemes viz. Visa, Mastercard and NPCI Preferred candidate profile Exposure to Credit Card technology/management software's like Vision Plus, Onboarding service providers. Understanding of Indian Credit Card Industry and Regulations governing it Understanding of Credit Card parameters and their impact on profitability Data and analytics orientation to interpret data and take necessary action Experience of working in cross-functional teams Interpersonal skills required to manage internal and external stakeholders.

Must have Min 1+yrs Exp as Team Leader from International Banking/ Credit card Voice process BPO. Well Versed in KPI's & Team Handling skills 24*7 Shifts Excellent Comms required Call 8447780697 send CV monu@creativeindians.com

About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose This is a Strategic Sales position in the Commercial Cards Sales team, and is responsible for driving B2B payments business, achieving monthly sales targets and acquiring new Large Market customers through consultative selling of payment solutions and commercial card products. This role is based on focusing on business development in region. Maintance and performance management of any project to measure scope, improvement area and further enhancements. Role Accountability Managing existing B2B Customers and prospecting new customers through existing leads/ cold calling etc. Have a consultative sales approach, wherein one PREPARES well - research & understands the corporate s business, suggests a customized solution basis the business pain identified after detailed probing. Tracking and reporting sales performance including pipeline, acquisition results and market conditions. Increasing business from new acquisitions and existing accounts; achieve the pre-defined sales quota; meeting the revenue and profitability targets. Timely execution of all sales activities - leads, campaigns, referrals & any self-generated leads Maintaining excellent relationship with State Bank officials to get business/leads from their existing clients. Create cross sell opportunities for Corporate T&E Vertical, Retail Card etc. Being up to date on products and competition & the trends in the payment ecosystem Be the interface between SBI Cards and the customer to resolve any application processing issues. Drive the on-boarding of new customers and initiates spend enablement activities Engages in regular portfolio planning to determine areas of focus & project accurate full year forecasts Attend relevant industry and partner conferences, trade shows and networking events Ensuring all performance standards are met viz. business targets, controls and compliance Engaging with premium customers to build relationships, and delivering a positive customer experience while acquiring new customers Expansion of internal and external relationships, and drive sales results Ensuring appropriate sales processes are followed, and the highest levels of controls and compliance are adhered Liaison with internal and external stakeholders to ensure business targets are achieved Pre-acquisition Activities - Prepare RFPs, Proposals, Presentations, Pricing negotiations Post Sales activities - Prepare business proposals for internal risk evaluation, agreements, documentation, implementation and onboarding the customers. Mentoring and coaching new joiners and Assistant managers Measures of Success Key Result Areas: New Customer acquisition Growth in Spends, Forex and Profits Retention of existing customers Achievement of team targets Positive Customer feedback Technical Skills / Experience / Certifications Understanding of the Commercial cards business/industry Ability to establish/maintain credibility with customers and partners Consultative Selling skills Good understanding of the P&L and profitability dynamics Corporate Sales Experience with the ability to engage at CXO level Ability to influence key stakeholders from various internal functions Competencies critical to the role Must have a drive for high performance; should be self-motivated to achieve targets Should be able to collaborate effectively with multiple internal and external stakeholders Should be able to adapt to ever changing business and regulatory landscape. Should be able to adjust strategy. Qualification MBA Preferred Industry Preferred Industry - Commercial Cards /Banking/ Travel &Hospitality /Payments Industry

Must have Min 1yr Exp as Process Trainer from International Banking / Credit Cards/ Fraud/Laon process BPO. Must know Training Metrics - TNA/ TNI Excellent Comms required US Shifts Call 8447780697 send CV monu@creativeindians.com

Join Team Amex and let's lead the way together. Description As product manager at one of the most iconic brands in the world, we play a major role in building authentic relationships with customers who impact life and business around the world. Here, creativity and inspired storytelling combine with powerful data-based marketing and hyper-personalized digital value proposition to create a genuine human connection that drives business results. As a part of our diverse community of product managers, you can have a breadth of different product management experiences and do virtually anything from connecting small businesses to new customers to uncovering insights that inspire the future of payments. Create a dynamic career while doing work that matters for people and businesses everywhere. Find your place in marketing on #TeamAmex. How will you make an impact in this role? Responsible for product management and digital onboarding for corporate card business in India along with managing products and capabilities to drive growth and ensuring overall regulatory compliance. Work on new product features to deliver best in class payment solutions that help our commercial customers thrive. This includes the launch of both new and revitalized products Sustain a strong understanding of the payments industry and regulatory environment whilst building products that will ensure our market readiness and enhance the competitive advantage of our Corporate products Drive and enhance Corporate Onboarding journey to make it seamless to onboard new to bank customers Maintain a critical financial lens on portfolio economics; identify and implement significant margin enhancement opportunities while concurrently balancing customer value Lead and execute project work plans and revise as appropriate to meet changing needs and requirements. Manage day-to-day operational aspects of product management Work closely with teams like Servicing, Technologies, Risk, Acquisition, Finance and Marketing. Key to this role is to be personally accountable for the detail required to effectively implement initiatives and be innovative in their application and proactively identify issues and ensure facilitation to close them. Responsible for all product set up information, providing a clear and consolidated view of current products and for implementing all new product set ups ensuring they are set up to best meet requirements and work flawlessly. Ensure compliant process for all initiatives and due Ops risk governance process is followed. Ensure corporate regulatory initiatives are proactively followed up and closed with respective stakeholders Minimum Qualifications Post Graduate/ MBA with 5+ years’ experience with a confident self-starter attitude. • Preferable work experience in Travel Industry • Strong ability to work independently and drive results. • Strong numerical and analytical ability. • Excellent communication skills. • Good technology systems and application knowledge. • Ability to work in a team environment fostering teamwork and driving collective performance. • In-depth understanding of corporate products and process is a must. • Ability to work across business lines/geographies and manage multiple stakeholders This is not a hybrid role and the colleague is expected to be in office on working days if not out for meetings/events Compliance Language We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Hexaware is Hiring For Business Analyst Role - Analyst / Senior Analyst - Chennai Experience: 1-7 Years Qualification: Any graduate Location: Thoraipakkam - Chennai One IT SEZ. Required Skills: • Should know the Commercial cards systems (ECS+, CM, CCRS, BRD, FRD etc) logically well. Good understanding on Commercial cards business. • Knowledge in Vision Plus. • Should have knowledge & experience of handling SDLC of any bank product development (not expected on code development experience) and ability to manage the project deliverables. • Need to have Analytical knowledge to analyze the impact of any change in process or system. • Should have experience in understanding the methodology of SIPOC in any banking product. Having the capability to understand the file structures and mapping those with the system files. • Be a point person within the functions responsible on all aspects of work relating to Commercial Card launches into New Markets and handling Major projects. • The resource will act as a subject matter expert, fielding escalations and managing relationships with key partners globally in the event of Product launches, client complaints, exception management or contingency. . Should be flexible to work with any shifts. Interested candidates share your resume to this mentioned below mail id Abiramis2@hexaware.com Abirami - 8807235238

marketing communications Develop and update product marketing collateral/assets across channels (digital and non digital,Maintain high frequency of customer engagement throughout product life cycle ,Collaborate with product managers and Citi Commercial Cards team leads to review onboarding process with objective to reduce friction and processing time Work closely with all relevant stakeholders to roll out campaigns within planned timelines and to ensure full and proper documentation in compliance with internal governance and control standards, as required

Key highlights of the role are listed below ( Indicative and not exhaustive ): This position is responsible for driving fresh acquisition, spends and portfolio enhancement business through 1. Prospecting for new customers through existing distribution leads, cold calling and maximizing lead generation and corporate onboarding. 2. Timely execution of all sales activities leads, campaigns, referrals & any self-generated leads etc. 3. Activation: Month on month activation and utilization of limits on the allocated portfolio of corporate cards. Ensuring consistency of spends. 4. Managing cordial relationship with corporate for deepening the relationship with corporate by acquiring more cards and additional limits with group companies/ sister concerns /vendors/suppliers and associates of the existing portfolio corporates. 5. Corporate Sales: Acquiring corporates through engaging CFS, Mid Corporate, MSME, Startups, IBBs, LFs and other channel partners etc. 6. Attrition Control: No or Minimal Attrition as per agreed standards and keeping the corporate engaged with BOBCARD. 7. Facilitating the acquisition of retail cards through unified team by creating avenues for lead generation and sourcing. 8. Supporting execution of awareness, marketing and promotion campaigns for corporate. Key highlights of the role are listed below ( Indicative and not exhaustive ): This position is responsible for driving fresh acquisition, spends and portfolio enhancement business through 1. Prospecting for new customers through existing distribution leads, cold calling and maximizing lead generation and corporate onboarding. 2. Timely execution of all sales activities leads, campaigns, referrals & any self-generated leads etc. 3. Activation: Month on month activation and utilization of limits on the allocated portfolio of corporate cards. Ensuring consistency of spends. 4. Managing cordial relationship with corporate for deepening the relationship with corporate by acquiring more cards and additional limits with group companies/ sister concerns /vendors/suppliers and associates of the existing portfolio corporates. 5. Corporate Sales: Acquiring corporates through engaging CFS, Mid Corporate, MSME, Startups, IBBs, LFs and other channel partners etc. 6. Attrition Control: No or Minimal Attrition as per agreed standards and keeping the corporate engaged with BOBCARD. 7. Facilitating the acquisition of retail cards through unified team by creating avenues for lead generation and sourcing. 8. Supporting execution of awareness, marketing and promotion campaigns for corporate. The Role and responsibilities of this position include: 1. Tracking and reporting sales performance including pipeline, acquisition results and market conditions. 2. Keeping track of other Industry players and competition for state of art products, practices, new innovations and cautions. 3. Maintain cordial relations with all business partners for generation of leads / corporate activities. 4. Being up-to-date on product features, competition & trends in the credit card industry. 5. Ensure customer acquisition as per the sourcing mix and policy guidelines. 6. Keeping a check on all policy changes, marketing offers. Keeping communication flow of changes to distribution channels, unified team and acquisition managers. 7. Ensuring audit parameters are adhered to in line with existing policies. 8. Answerable for any relationship closure or dormancy for his/her portfolio. 9. Delivering presentations for monitoring & discussing monthly performance of sales and portfolio parameters. 10. Consistently growing portfolio and overachieving planned yearly business volumes. 11. Responsible for ensuring smooth execution of the national sales strategy of BOBCARD, keeping in mind its validity to the specific region. 12. Supporting collections if any. 13. Supporting seamless customer service. 14. Establish and manage strong business relationships with internal stakeholders (Risk, Credits, Back end, Product, Finance, etc.) Applicants should possess the following attributes: Strong consumer financial services sales experience both with individual corporate sales experience and leading a team. Team management experience will be a plus. Excellent Inter personal and communication skills. Fluency in English (both written and spoken), conversant with the Regional Language apart from familiarity with Hindi language is must. Excellent analyzing skills with proficiency in MS Office including excel and PowerPoint. Preferably from Corporate Banking, relationship management, concept sales, IT corporate sales, Institutional ISP etc.