Role Type: Full-TimeLocation: Bangalore – On-siteExperience: 8+ years
About Us
Hi! We are Wirality!A new breed of agency that's Independent, brave and growth driven.Our fundamental belief is that there are brands and consumers, and then there is theinternet, that connects the two like a bridge. We operate on this bridge, bridging the gapbetween the two by understanding cultural behavior.We achieve this through our philosophy of ART X MATH. Where an integrated approach ofcreative & media, helps us deliver an incrementally higher ROI.We’re now looking for a Head of Business to lead, scale, and elevate our creative business.The BriefThis role is the business owner for all business services at Wirality.
You Will Own
- Revenue, growth, and profitability of services
- Client health, retention, and expansion
- Account Directors and senior client leadership
- Quality of creative output and delivery discipline
The Verticals Under Your Purview
- Social Media Marketing Retainers
- All Creative & Design Collateral Business
- Video Production (short-form, long-form, branded content)
- You report directly to the Founder and work as a close partner to Strategy, Paid Media, and Video Production leadership.
Your Core MandateBuild a business that clients trust, teams are proud of, and the company can scale.
Key Responsibilities And KRAs
- Business Ownership & Growth
- Own revenue targets for services (retainers + projects).
- Drive account growth through upsells, scope expansion, and value creation.
- Partner with Account Directors/Managers to identify and close new revenue opportunities.
- Ensure healthy margins across retainers, projects, and production work.
- Forecast revenue, manage risk, and plan scale.
- Client Leadership & Retention
- Be the senior escalation point for key creative clients.
- Ensure client expectations are set clearly — and exceeded consistently.
- Drive strong QBRs, annual planning, and long-term partnerships.
- Protect the agency from scope creep while maintaining relationships.
- Ensure Wirality is seen as a strategic creative partner, not a vendor.
- Creative Quality & Output Excellence
- Own the quality bar for all creative deliverables.
- Ensure ideas are rooted in strategy, not just aesthetics.
- Partner with Strategy, Creative, and Production to maintain consistency and excellence.
- Balance speed with craft in a fast-moving digital environment.
- Champion innovation in formats, storytelling, and execution.
- Team Leadership & Org Health
- Lead, mentor, and manage Account Directors/Managers.
- Build leadership depth across account management and creative pods.
- Drive accountability, ownership, and performance culture.
- Ensure KRAs cascade clearly from business goals to team goals.
- Be a culture carrier of Wirality’s values and ways of working.
- Operations, Process & Scale
- Build and refine processes for briefing, delivery, reviews, and reporting.
- Ensure creative pods run efficiently without burnout.
- Work closely with finance and ops on billing, utilisation, and profitability.
- Anticipate scale challenges and solve them before they become problems.
Who You Are
- 8+ years of experience in a creative / digital / integrated agency.
- Proven experience owning creative revenue and client relationships.
- Strong leadership experience managing senior account teams.
- Deep understanding of social media, creative production, and brand storytelling.
- Commercially sharp — you understand margins, scope, and resourcing.
- Calm under pressure, decisive, and respected by teams and clients alike.
- Strong communicator with the ability to balance empathy and firmness.
You’ll Fit Right In If You…
- Believe creative excellence and business discipline must coexist.
- Enjoy building systems as much as winning pitches.
- Can hold clients accountable without burning bridges.
- Care deeply about people, culture, and output quality.
- Think long-term, not just quarter-to-quarter.
The Platinum Rules For Working Here Are
- Lead by example
- EQ over IQ
- Solution over problem
How To Apply
- Attach your body of work or case studies
- Tell us why you want to work with us
Our Hiring Flow
- Resume Shortlisting – We look for experience, creativity, and attention to detail.
- Screening Call – A quick vibe check to understand your background and expectations.
- Assignment Round – A short design adaptation task to showcase your craft. Initial
- Interview – Walk us through your portfolio and design thought process.
- Final Interview – A conversation with our Founder about vision, culture, and fit.
- Offer & Onboarding – If it’s a match, we make it official!
Note: Due to overwhelming responses in the past, only shortlisted applicants will be responded to.
Skills: ownership mindset,process design & optimisation,creative strategy,team problem solving,agency leadership,account directors management,account expansion & upselling,revenue growth strategy,decision making,creative business leadership,content & design operations,stakeholder collaboration,qbr & annual planning,creative workflow management,video production management,utilisation & billing,profitability & margin management,forecasting & business planning,high eq leadership,social media marketing (agency),client relationship management,retainer business management,revenue ownership,integrated marketing communications planning,brand storytelling,resource planning,strategic client partnerships,strategic thinking,digital campaigns,stakeholder communication,p&l ownership,commercial strategy
