Head Human Resource

Job Description

Job Summary: The Head of HR Operations will serve as the driving force behind the governance, structure, and execution of all core HR processes across the organization. This role demands an individual who is not only operationally sound but also accountable for ensuring the consistency, compliance, and quality of employee lifecycle activitiesfrom onboarding to offboarding, from attendance to performance. This is a senior leadership role requiring a proven ability to manage and mentor HR teams, work cross-functionally, and implement systems that scale. The incumbent will be directly responsible for HR systems, documentation, policy implementation etc. Success in this role hinges on a clear understanding of governance principles and a deep commitment to accountability, transparency, and continuous improvement. The position involves close collaboration with internal leadership and external stakeholders, and requires exceptional verbal and written communication skills in English. The ideal candidate will bring 10–15 years of relevant experience, strong operational and communications discipline, and a leadership mindset focused on both people and process excellence. Key Responsibilities: • Performance Management System (PMS): Drive the performance appraisal process across all functions. Ensure timely goal setting, quarterly, mid-year and year-end reviews, manager calibrations, and related documentation. • Attendance & Leave Management: Oversee end-to-end attendance tracking and leave administration. Ensure compliance with internal policies while maintaining accurate records and reports. • Issuing Memos & Disciplinary Actions: Draft, review, and issue disciplinary letters, warnings, and memos in coordination with legal and leadership teams. Ensure all procedures are fair, consistent, and well- documented. • Employee Grievance Handling: Serve as the escalation point for employee concerns. Address grievances in a structured and empathetic manner, ensure resolutions are aligned with company policy and cultural values. • HR Operations Oversight: Manage the full scope of daily HR operations including HRIS management, employee data updates, contract renewals, audits, and administrative compliance. • New Employee Onboarding & Training: Design and execute a structured onboarding program to ensure smooth assimilation of new employees. Coordinate pre-joining documentation, Day 1 orientation, and cross- functional training schedules. Lead onboarding check-ins at defined milestones (e.g., Day 1, Week 1, 30/60/90 days) to assess engagement and feedback. Collaborate with department heads to tailor training as per role requirements and align new hires with organizational culture, values, and performance expectations. Ensure all onboarding compliance and documentation processes are completed accurately and timely. • Documentation & Compliance: Ensure all employee records, contracts, policy acknowledgments, and statutory documents are up to date, audit-ready, and compliant with applicable laws. • Employee Engagement: Support and execute employee engagement initiatives in collaboration with the HR leadership team. Ensure consistent communication, participation, and feedback mechanisms to foster a positive work culture. • Team Management : Lead and mentor junior HR operations staff, drive best practices, and build operational capacity within the team. Key Skills & Competencies: Strong English communication skills – written and verbal Expertise in HR operations, HRIS systems, and compliance frameworks Proven ability to handle sensitive matters with integrity and confidentiality Strong process orientation with attention to detail Ability to work under pressure and manage multiple priorities Strong interpersonal skills with stakeholder management capabilities Qualifications: Bachelor’s or Master’s degree in Human Resources, Business Administration, or a related field Prior experience in implementing or managing HRMS / HRIS systems is a plus