Purpose of Job: Managing day to day IT operations and working on project as Helpdesk Executive Job Responsibilities: Roles & Responsibilities 1. Daily Calls Logging and Follow-up  Log all service calls daily in the system.  Follow up with engineers on pending tickets and ensure timely resolution.  Maintain a tracker for unresolved tickets and update the status regularly. 2. Helpdesk Ticket Management  Ensure no ticket is moved under observation or closed without proper resolution.  Escalate technical issues as per the escalation matrix.  Monitor SLA breaches and share the list of breached tickets daily with the customer team. 3. Email Handling  Ensure timely responses to IT-related queries.  Categorize and prioritize emails for quick resolution. 4. Internal Training/Meeting  Coordinate with TLs to schedule training sessions and IT-related meetings.  Ensure engineers complete their training/meeting IT requirements as per guidelines. 5. Physical IT Checklist (IMAC) Verification  Validate IMAC forms to ensure completeness and accuracy.  Maintain physical IMAC reports in files for audit and compliance purposes. 6. Closed Call Feedback Collection  Follow up with users to collect feedback for all closed tickets on call.  Maintain a feedback record and share insights with the IT team for service improvements. 7. IT Spare Management  Maintain an updated inventory of IT spares, including keyboards, mice, pen drives, and laptops.  Document issuance and return of IT spares daily.  Regularly check, restock, and manage IT spare stock as per usage requirements. Key Performance Indicators (KPIs):  100 tickets handled per day with timely resolution.  Minimal SLA breaches and escalations.  Effective email and call response time.  Proper documentation and inventory management.  User feedback and satisfaction improvement.  Should be good with MS Excel & Powerpoint Interested candidates share your updated CV. WhatsApp number: 8870203361 Mail ID: dhanush.m@wepsol.com Show more Show less

Company Description At Wepsol, we empower organizations through our suite of services to boost productivity and enrich the overall workplace experience. Driven by our vision of transforming workplaces to elevate work, we leverage technology to connect people and foster collaboration to create meaningful outcomes. We’re here to enable the modern fluidic workplace and propel growth. Role Description This is a full-time on-site role for a Strategic Business Development Manager located in Chennai. The Strategic Business Development Manager will be responsible for identifying new business opportunities, managing accounts, establishing strategic partnerships, and executing sales strategies. The role involves analyzing market trends, developing business strategies, and fostering long-term relationships with clients. Qualifications \n New Business Development and Strategic Partnerships skills Sales and Account Management experience Strong Analytical Skills Excellent communication and interpersonal skills Ability to work independently and as part of a team Bachelor's degree in Business Administration, Marketing, or related field Experience in the technology or services industry is a plus

You will be joining Wepsol as a Client Services Representative in Thane Mumbai, in a full-time on-site role with the possibility of some work from home. Your primary responsibility will be to manage client interactions, ensuring customer satisfaction, providing exceptional customer service, and addressing finance-related queries. Your role will require strong communication skills to effectively resolve client concerns and maintain high levels of customer satisfaction. To excel in this position, you should possess client services and customer service skills, along with experience in handling finance-related queries. You will be expected to leverage your IT support, field support, and remote support experience to address client needs promptly and efficiently. Immediate availability for joining is preferred, along with excellent problem-solving abilities and keen attention to detail. While a bachelor's degree in Business, Finance, Communications, or a related field is preferred, prior experience in a client services role will be advantageous. Additionally, any background in the printer and copier industries will be given preference. Join us at Wepsol to play a vital role in enhancing workplace experiences and fostering growth through exceptional client services.,