wepsol

Purpose of Job: Managing day to day IT operations and working on project as Helpdesk Executive Job Responsibilities: Roles & Responsibilities 1. Daily Calls Logging and Follow-up  Log all service calls daily in the system.  Follow up with engineers on pending tickets and ensure timely resolution.  Maintain a tracker for unresolved tickets and update the status regularly. 2. Helpdesk Ticket Management  Ensure no ticket is moved under observation or closed without proper resolution.  Escalate technical issues as per the escalation matrix.  Monitor SLA breaches and share the list of breached tickets daily with the customer team. 3. Email Handling  Ensure timely responses to IT-related queries.  Categorize and prioritize emails for quick resolution. 4. Internal Training/Meeting  Coordinate with TLs to schedule training sessions and IT-related meetings.  Ensure engineers complete their training/meeting IT requirements as per guidelines. 5. Physical IT Checklist (IMAC) Verification  Validate IMAC forms to ensure completeness and accuracy.  Maintain physical IMAC reports in files for audit and compliance purposes. 6. Closed Call Feedback Collection  Follow up with users to collect feedback for all closed tickets on call.  Maintain a feedback record and share insights with the IT team for service improvements. 7. IT Spare Management  Maintain an updated inventory of IT spares, including keyboards, mice, pen drives, and laptops.  Document issuance and return of IT spares daily.  Regularly check, restock, and manage IT spare stock as per usage requirements. Key Performance Indicators (KPIs):  100 tickets handled per day with timely resolution.  Minimal SLA breaches and escalations.  Effective email and call response time.  Proper documentation and inventory management.  User feedback and satisfaction improvement.  Should be good with MS Excel & Powerpoint Interested candidates share your updated CV. WhatsApp number: 8870203361 Mail ID: dhanush.m@wepsol.com Show more Show less

Company Description At Wepsol, we empower organizations through our suite of services to boost productivity and enrich the overall workplace experience. Driven by our vision of transforming workplaces to elevate work, we leverage technology to connect people and foster collaboration to create meaningful outcomes. We’re here to enable the modern fluidic workplace and propel growth. Role Description This is a full-time on-site role for a Strategic Business Development Manager located in Chennai. The Strategic Business Development Manager will be responsible for identifying new business opportunities, managing accounts, establishing strategic partnerships, and executing sales strategies. The role involves analyzing market trends, developing business strategies, and fostering long-term relationships with clients. Qualifications \n New Business Development and Strategic Partnerships skills Sales and Account Management experience Strong Analytical Skills Excellent communication and interpersonal skills Ability to work independently and as part of a team Bachelor's degree in Business Administration, Marketing, or related field Experience in the technology or services industry is a plus

You will be joining Wepsol as a Client Services Representative in Thane Mumbai, in a full-time on-site role with the possibility of some work from home. Your primary responsibility will be to manage client interactions, ensuring customer satisfaction, providing exceptional customer service, and addressing finance-related queries. Your role will require strong communication skills to effectively resolve client concerns and maintain high levels of customer satisfaction. To excel in this position, you should possess client services and customer service skills, along with experience in handling finance-related queries. You will be expected to leverage your IT support, field support, and remote support experience to address client needs promptly and efficiently. Immediate availability for joining is preferred, along with excellent problem-solving abilities and keen attention to detail. While a bachelor's degree in Business, Finance, Communications, or a related field is preferred, prior experience in a client services role will be advantageous. Additionally, any background in the printer and copier industries will be given preference. Join us at Wepsol to play a vital role in enhancing workplace experiences and fostering growth through exceptional client services.,

You will be joining Wepsol as a Senior Sales Manager in Bengaluru, responsible for leading sales in the south region. Your role will involve developing sales strategies, managing client relationships, achieving sales targets, and providing sales forecasts and reports. To excel in this position, you must have experience in selling IMS/IT FMS services/ Managed Services (Cybersecurity/Cloud) and Cybersecurity tools. Knowledge of public cloud platforms like Azure or AWS is preferred. You should have a track record of meeting at least 80% of assigned targets in the last 2 years and leading sales opportunities with CXO level decision makers. As a successful candidate, you will possess Sales Leadership, Sales Strategy, and Client Relationship Management skills. You should be adept at achieving sales targets and providing accurate sales forecasts. Excellent communication, negotiation, and presentation skills are essential for this role. Additionally, you must have the ability to lead and motivate a sales team, along with strong analytical and problem-solving skills. A Bachelor's degree in Business Administration, Marketing, or a related field is required, and experience in the technology industry would be advantageous. Being a go-getter and willing to travel domestically as needed are also important qualities for this position.,

Company Description At Wepsol, we empower organizations to boost productivity and enhance the workplace experience through our suite of services. Our vision is to transform workplaces and elevate work by leveraging technology to connect people and foster collaboration for meaningful outcomes. We aim to enable the modern fluidic workplace and drive growth. Role Description This is a full-time on-site Sales Manager role at Wepsol based out of Kolkata / Ahmedabad / Lucknow. The Sales Manager will be responsible for managing channel partners & end customer business for selling POS hardware & AIDC peripherals / Laser Printers thereby developing and implementing sales strategies, building partner relationships, and achieving sales targets on monthly basis. They will also oversee the sales process, identify new business opportunities, and contribute to the growth of the organization in retail channel segment. Qualifications: Channel Sales Management, Experience in developing and implementing sales strategies with customers and channel partners. Ability to achieve and exceed sales targets on monthly basis. Excellent communication and negotiation skills Bachelor's degree in Business Administration or related field & above. Previous Experience of 4 to 6 years in sales mainly in the retail channel industry along with laser printer industry experience is a advantage. Candidate from same industry is preferable.