Job Purpose
This role is responsible for the end-to-end management of process optimization, quality assurance, risk mitigation, and compliance. Leveraging methodologies like Lean Six Sigma, BPM, and ISO 9001:2015, the Manager will streamline workflows, automate processes, enhance data-driven decision-making, and build robust capabilities within Supply Chain and Administration teams.The ultimate goal is to deliver significant cost savings, increase efficiency, improve service delivery, and foster a sustainable culture of high performance and quality.
Key Responsibilities
Strategic Process Improvement & Operational Excellence
- Lead end-to-end process improvement projects from initiation to execution using Lean, Six Sigma, BPM, and ISO 9001:2015 frameworks.
- Design and implement operational models to reduce waste, improve cycle times, and achieve cost savings.
- Streamline workflows across business units to improve productivity and reduce turnaround times.
- Conduct Value Stream Mapping (VSM) and facilitate Kaizen events to identify bottlenecks and drive continuous improvement.
Quality Management Systems (QMS) & Compliance
- Implement and continuously improve ISO 9001:2015 Quality Management Systems.
- Develop and execute quality assurance plans with robust risk analysis.
- Oversee monitoring frameworks to ensure adherence to quality standards.
- Standardize policies, processes, and documentation in line with ISO requirements.
- Ensure departmental readiness for ISO certification and compliance.
Audit, Risk & Compliance Management
- Conduct quality and process audits for ISO 9001:2015 compliance.
- Identify control gaps and systemic risks within operations.
- Track compliance vulnerabilities and operational risks.
- Escalate potential fraud or legal cases to the Legal & Compliance team.
- Implement a WorkStream Health framework to monitor high-risk and underperforming projects.
Technical & Functional Documentation
- Develop clear, accurate operational procedures.
- Create BPMN workflows and operational specifications.
- Document escalation matrices and control frameworks aligned with risk registers.
- Maintain subsidiary-level document master lists for governance and audits.
Data Analytics, Monitoring & Reporting
- Design and implement performance dashboards using Power BI or Tableau.
- Develop KPIs, productivity metrics, and reporting structures.
- Translate data into actionable insights for decision-making.
- Monitor critical processes with specialized dashboards for transparency.
Project Management & Execution
- Lead design, scoping, and execution of cross-functional improvement initiatives.
- Manage change processes for policy and technology rollouts with minimal disruption.
Training & Capacity Building
- Design and deliver Lean Six Sigma, 5S, ISO, and continuous improvement training programs.
- Prepare training materials to build organizational awareness and technical capacity.
- Establish knowledge centers to encourage continuous learning.
Recruitment & Workforce Quality Optimization
- Define recruitment KPIs and quality standards.
- Collaborate with departments to improve sourcing, onboarding, and throughput.
Service & Performance Monitoring
- Develop frameworks for performance and productivity measurement.
- Conduct service audits and document service charters to enhance accountability.
Qualifications
Required Skills and Qualifications
Must-Haves
- Certified Lean Six Sigma Black Belt.
- ISO 9001:2015 Lead Auditor certification.
- Bachelor’s degree in Business Administration, Operations Management, Quality Management, Communications, or related field.
Nice-to-Haves
- Master’s Degree (MBA, Business Process Management, Quality Management, or Organizational Development).
- Project Management certification (PMP, PRINCE2).
- Change Management certification (PROSCI, ExperienceChange).
- Certifications in BPM (CBPA, BPMN).
- Proficiency in process modeling software (Visio, Signavio, Aris).
- Certifications in Data Analytics or BI tools.
Experience
- Minimum 12 years leading enterprise-wide process improvement, quality management, and operational excellence initiatives.
- At least 5 years in managerial or consulting roles with direct responsibility for driving continuous improvement.
Markets
- Experience in multi-country or multi-cultural environments.
Functional Expertise
- Operational Excellence, Lean Six Sigma, BPM, Quality Assurance, ISO 9001:2015, Operational Risk Management, Project Management, Data Analytics, Training & Development, and Service & Operations Management.
Other
- Proven track record in cost reduction, efficiency gains, improved turnaround times, and service delivery enhancement.
- Strong hands-on experience with BI tools (Power BI, Tableau).
- Skilled in leading and documenting complex improvement projects and managing change effectively.
Organization
Equity Group Holdings
Employment Type
Regular
Job Level
Manager
Job Shift
Day Job
Job Posting
Aug 8, 2025, 3:53:24 PM<
