Global Head of Product Delivery and Operating Mode

The role holder will ensure the HSBC values are present in everything we do, both individually and as an Organisation. This will be achieved by consistently displaying the behaviours of:

• Dependable and do the right thing
• Open to different ideas and cultures
• Connected to customers, communities, regulators and each other

Background

The Custody organisation is a global team within Securities Services (SSv) responsible for the development and delivery of products within the Global Custody and Direct Custody and Clearing products.

This role will report directly to the Global Head of Custody Product and will be responsible for holistic Value Stream Delivery of the products and services portfolio. In additional, the role will have a dotted reporting line into the Delivery Excellence Forum, driven by the head of Product solutions and Strategic Execution.

This role is pivotal to embedding the transition to Value Stream delivery across Product with the role holder being a key contributor to the definition of future strategies across the Value Stream construct, including future state strategy, service and commercial models.

Accountabilities

• A core member of the Custody Leadership Team, with responsibilities to drive the business forward, and not solely focused on the Product Delivery vertical.
• Leadership of Value Stream delivery teams within Custody, which consist of multi-disciplines including design, business analysis, functional analysis, platform configuration and change management.
• Sets Value Stream Delivery strategy and drives standards across the teams for efficiency and effective delivery
• Enabling the delivery of Securities Services strategy through Product and Client led change delivery.
• Escalation management across Value Stream delivery, demand channel conflict resolution as required to safeguard agreed business and client outcomes.
• Ensure consistency across ownership for Value Stream Delivery roadmaps and end-to-end product delivery strategy to align with product roadmaps.
• Resource and financial management for the function in collaboration with Value Stream Product Delivery Leads ensuring optimal deployment of resources.
• Drives Value Stream governance that is consistent, accountable and meaningful, supporting delivery and is aligned with Group practices.
• Provide hands on direction, mentoring and coaching to those involved in the team
• Promotes an environment of inclusion, diversity, collaboration and trust within the Group, helping teams to define plans and to remove barriers to delivery.
• Inspires confidence in the future vision for the delivery teams and more broadly the asset class strategy to generate excitement, enthusiasm and commitment across the function.
• Empowers the team to drive better outcomes with internal stakeholders, alignment to a F2B, sustainable product and operating model.
• Promotes the value of challenging the status quo, seeking to improve ways of working and having a forward-thinking mind-set, in line with the Group’s Values and Strategy.
• Accountable for oversight of the implementation and delivery of the Operating Model across the HSBC organisation ensuring the optimal construct end to end across the SSV Organisation and partner organisations
• Engagement with Operations Executive Leaders to drive optimal outcomes.
• Accountable for delivery of significant programs of work relating to the implementation of Products into the Operating Model.
• Ensuring executive MIS and KPIs are designed and reported to allow optimal decision making and any change escalated and resolved as appropriate.

Management of Risk

• Proactive management of risk leveraging insight and support from across the business in order to translate and communicate this risk in business terms.
• Responsible for the continual assessment of financial, regulatory, reputational and operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructuring and the impact of new technology.
• Demonstrates compliance with HSBC Bank plc Group standards, manuals and policies and adheres to the defined work practices, internal controls and risk management standards associated with the role.

Observation of Internal Controls

• Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
• Understands, follows and demonstrates compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business activities associated with the role, specifically HSBC Bank plc internal controls and compliance policies and manuals.

Knowledge

• Securities Services business across the Value Stream range of products/services and in particular Custody services.
• Change delivery practices including a working knowledge of a range of methodologies.
• An understanding of the product development lifecycle.
• A detailed understanding of the product offering across the suite to be in a position to challenge inadequate product design

Experience

• Leading and motivating high performing teams across multiple geographies and cultures.
• Managing senior stakeholders to align on required business outcomes.
• Influencing and negotiating at Managing Director / Director Level within a similar commercial environment.
• An innovating thinker in touch with the latest solution developments and an ability to challenge ways of working and think Agile
• Inspires trust through credibility evidenced via exceptional communication skills both written and verbal.

If possible, kindly apply with your CV in pdf format.