General Manager - Talent Acquisition(South)

Job Title:

Location:

Digitide is an AI-first, digital-native solutions provider. We are focused on enabling enterprise success through comprehensive digital transformation. Our expertise encompasses Digital IT Services, Platforms, Business Processes, and Cloud Infrastructure, offering cutting-edge and scalable technologies that drive business efficiency, enhance customer experience, and grow customer revenue. Digitide specializes in delivering end-to-end IT and business process services tailored to meet the complex needs of industries such as insurance, finance, and healthcare.

Job Summary:

As a Talent Acquisition Specialist for Bulk Hiring in the BPM (Business Process Management) sector, you will be responsible for end-to-end recruitment of large volumes of candidates for voice, non-voice, and back-office operations roles. You will partner with business stakeholders, hiring managers, and external agencies to ensure timely and quality hiring to meet ramp-up and attrition backfill needs. This role demands high-volume sourcing, screening, and onboarding efficiency while maintaining a strong candidate pipeline and enhancing employer branding across hiring channels.

Roles and Responsibilities:

1. End-to-End Bulk Hiring Execution

• Manage the full recruitment cycle for high-volume or bulk hiring requirements.
• Source, screen, interview, and shortlist candidates for various entry-level and mid-level roles.
• Coordinate assessment rounds and drive large-scale interview processes efficiently.

2. Sourcing and Pipeline Building

• Use multiple sourcing channels such as job portals, referrals, social media, walk-ins, and staffing partners to generate candidate pipelines.
• Maintain and update candidate databases and talent pools for future hiring needs.

3. Stakeholder Management

• Collaborate closely with business leaders and hiring managers to understand manpower plans and hiring priorities.
• Maintain regular communication with internal stakeholders to provide hiring updates and manage expectations.

4. Recruitment Operations

• Schedule and coordinate interviews with speed and accuracy.
• Ensure accurate documentation, offer rollout, and joining formalities for selected candidates.
• Handle large volumes of offer letters, follow-ups, and joining confirmations.

5. Candidate Experience

• Provide a positive and professional experience to all candidates during the hiring process.
• Resolve candidate queries promptly and ensure timely feedback.

6. Vendor Management

• Liaise with external recruitment agencies and staffing vendors to meet bulk hiring targets.
• Track vendor performance, quality of profiles, and service levels.

7. Compliance and Documentation

• Ensure adherence to hiring guidelines, background verification, and audit norms.
• Maintain accurate records of hiring activities and documentation as per internal policies.

8. MIS & Reporting

• Maintain dashboards and generate daily/weekly/monthly hiring reports.
• Track recruitment metrics such as TAT, source mix, offer-to-join ratio, and attrition trends.

9. Process Improvement

• Identify gaps in the hiring process and suggest improvements to reduce TAT and enhance quality.
• Contribute to employer branding efforts for mass hiring campaigns (e.g. job fairs, campus drives, referral drives).

Key Skills and Competencies:

• Strong expertise in volume hiring and TA strategy
• Proven leadership managing large TA teams
• Bulk / Mass hiring experience in managing domestic BPO operations
• Data-driven decision-making and use of HR tech platforms
• Ability to make sound and viable decisions
• Time management skills
• Excellent verbal and written communication skills
• Leadership and team management skills
• Data Analysis
• Excellent communication, negotiation, and planning skills

Preferred Experience:

• 15+ years in Talent Acquisition, with a minimum of 10 years in domestic bulk hiring

Why Join Us?

• Opportunity to shape the strategic direction of a leading organization.
• Work in a dynamic and fast-paced environment.
• Competitive compensation package and benefits.
• A collaborative and innovative corporate culture