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Jobs in gurgaon
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PinnacleU
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General Manager

General Manager

PinnacleU

1 - 3 years

8 - 9 Lacs

gurgaon

Posted:1 day ago| Platform: GlassDoor logo

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Skills Required

service empathy flow strategy management presentation chef support storytelling training design audit reporting inventory staffing data

Work Mode

On-site

Job Type

Part Time

Job Description

Position: General Manager

Location: Gurugram

Working Days: 6 days

Experience Required: 1-3 Years

Key Responsibilities

Guest Experience & Service Leadership

Own the complete guest journey from reservations to farewell.
Set, train, and uphold service standards across hosts, servers, bartenders, and floor supervisors.
Personally manage VIP guests, regulars, and critical service moments.
Lead service recovery with empathy, confidence, and discretion.
Ensure seamless pacing, table flow, and energy throughout service.

Front of House Team Leadership

Recruit, onboard, train, and mentor FOH team members aligned with Novy’s ethos.
Build a culture of polish, warmth, accountability, and pride.
Conduct daily briefings, post-service reviews, and ongoing coaching.
Identify future leaders within the FOH team and actively develop them.

Service Operations & Execution

Oversee reservations, seating strategy, waitlist management, and guest preferences.
Coordinate service choreography between kitchen, bar, and floor.
Maintain impeccable grooming, presentation, and service rituals.
Ensure all FOH SOPs are followed, evolved, and elevated over time.Kitchen & Beverage Oversight
Work closely with the Chef and Bar Manager to ensure service aligns with Novy’s bar and kitchen vision.
Maintain service standards for cocktails, wine, and non-alcoholic pairings.
Support menu storytelling and guest education on drinks and pairings.

Training & Standards

Design and implement FOH training modules covering service style, menu knowledge, and guest psychology.
Ensure the team communicates Novy’s philosophy confidently and naturally.
Regularly audit service quality and address gaps in real time.

Reporting

Own all daily, weekly, monthly, and quarterly operational reporting, including covers, revenue, inventory, wastage, NCs, staffing, and service quality — translating data into corrective action.

Ideal Candidate Profile

Proven experience in premium restaurants / fine dining / luxury hospitality
Proven ability to manage strong personalities (chefs, bartenders, FOH leads)
Deep understanding of luxury service standards and modern hospitality.
Exceptional people skills with strong emotional intelligence.
Confident floor presence with calm authority during high-pressure service.
Passion for food, beverage, and experience-led dining.
Detail-oriented yet intuitive in guest interactions.
We’re not looking for a passive, “yes sir / yes ma’am” manager. This role needs someone who enjoys hosting, takes initiative, and is genuinely excited about creating distinctive guest experiences.

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