1988 Freshdesk Jobs - Page 48

*CRM SR. EXECUTIVE* The Senior CRM Executive will play a key role in managing and guiding the CRM team, ensuring that all customer interactions are handled with professionalism, empathy, and efficiency. The position involves resolving escalations, mentoring team members, and enhancing the customer support process through technical insights and leadership. *Key Responsibilities:* * Supervise CRM Executives and ensure high service quality and TAT adherence * Handle escalated queries and resolve customer concerns effectively. * Monitor ticket flow, assign priorities, and ensure timely closures. * Train and support team members on SOPs and customer handling techniques. * Collaborate with departm...

Job description Job Title: Customer Support – Technical (IoT Home Automation) Experience: 3+ Years Location: Pert Smart Home Automation Department: Customer Support / Technical Services Employment Type: Full-Time Job Summary: We are looking for a proactive and technically skilled Customer Support Executive with 3+ years of experience in the IoT Home Automation domain. The ideal candidate will be responsible for handling inbound customer queries, resolving technical issues, and managing warranty-related support calls efficiently to ensure customer satisfaction and retention. Key Responsibilities: Respond to customer calls and emails related to installation issues, product malfunctions, and wa...

Job description Customer Care Representative – GamePoint Gamepoint is an award-winning sports company operating a chain of world class multi-sport centres with sports such as Badminton, Squash, Table Tennis, Basketball, Football, Swimming and Pickleball. Gamepoint offers services such as coaching programs, membership, book n play and conduction of sports events to individuals and institutional customers. Successful serial entrepreneurs including IIM alumnus have setup Gamepoint with the vision to be the most trusted and preferred sports destination in India. More details are available at www.gamepointindia.com At Gamepoint, we believe that sports has the power to transform individuals and co...

Job Summary: We are seeking a dedicated and empathetic Customer Care Executive to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, and ensuring a high level of customer satisfaction through excellent service. Key Responsibilities: Respond to customer queries via phone, email, chat, or social media in a timely and professional manner. Resolve product or service issues by clarifying the customer’s complaint, determining the cause, and offering appropriate solutions. Maintain detailed records of customer interactions, transactions, comments, and complaints. Follow up with customers to ensure their issues are resolved to their satisfac...

Job Title: Customer Success Executive – B2C Segment (Post-Sales) Company: NOT Drones Innovations Pvt. Ltd. Location: Ahmedabad, Gujarat Experience: 2 to 5 Years At NOT Drones Innovations Pvt. Ltd. , we’re pioneering the future of aerial robotics with drones that are proudly Made in India , engineered for performance, serviceability, and innovation. As we expand our B2C product base , we’re looking for a Customer Success Executive to ensure each drone buyer has a smooth, informed, and delightful post-purchase journey. Key Responsibilities Serve as the primary contact for customers after purchase, ensuring a positive onboarding experience. Guide customers on product setup, usage best practices...

Online Sales & Marketing Coordinator (Full-time | On-site at Khaitan’s – The Homemakers Shoppe, [Suryabagh]) About Us: *Khaitan’s – The Homemakers Shopee* is a trusted name in home appliances and consumer electronics, offering top-quality products and personalized customer service. We are now expanding our digital presence and looking for a motivated individual to help us manage leads, coordinate with our marketing agency, and grow our e-commerce efforts. Key Responsibilities: * Act as a single point of contact between the digital marketing agency and the store * Follow up with customer leads generated through digital platforms (WhatsApp, Instagram, etc.) * Maintain a lead tracker and ensure...

Online Sales & Marketing Coordinator (Full-time | On-site at Khaitan’s – The Homemakers Shoppe, [Suryabagh]) About Us: *Khaitan’s – The Homemakers Shopee* is a trusted name in home appliances and consumer electronics, offering top-quality products and personalized customer service. We are now expanding our digital presence and looking for a motivated individual to help us manage leads, coordinate with our marketing agency, and grow our e-commerce efforts. Key Responsibilities: * Act as a single point of contact between the digital marketing agency and the store * Follow up with customer leads generated through digital platforms (WhatsApp, Instagram, etc.) * Maintain a lead tracker and ensure...

Job Title: Customer Success Executive – B2C Segment (Post-Sales) Company: NOT Drones Innovations Pvt. Ltd. Location: Ahmedabad, Gujarat Experience: 2 to 5 Years At NOT Drones Innovations Pvt. Ltd. , we’re pioneering the future of aerial robotics with drones that are proudly Made in India , engineered for performance, serviceability, and innovation. As we expand our B2C product base , we’re looking for a Customer Success Executive to ensure each drone buyer has a smooth, informed, and delightful post-purchase journey. Key Responsibilities Serve as the primary contact for customers after purchase, ensuring a positive onboarding experience. Guide customers on product setup, usage best practices...

We are seeking a skilled and proactive Customer Success Engineer to join our growing team. In this role, you will be responsible for deploying, configuring, and supporting our Max Maintenance SaaS Maintenance Management System for global clients. Your role will include user training, Level 1 support, and ensuring system adoption and operational success across customer environments. You will collaborate closely with client stakeholders, internal teams, and technical partners to ensure that Max Maintenance is implemented efficiently and supported consistently in alignment with industry best practices. Responsibilities: Gather and analyze client business requirements to configure Max Maintenanc...

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, w...

Required Skills & Responsibilities: 1. Camera Handling (CCTV / IP / Surveillance) Installation and configuration of CCTV, IP cameras, NVR/DVR Video surveillance monitoring setup Remote access and port forwarding setup Understanding of camera brands like Hikvision, CP Plus, Dahua, etc. Integration with network and storage (NAS, cloud backup) Desktop and laptop setup and configuration 2. LAN Setup Laying and crimping Ethernet cables Configuration of routers, switches, and firewalls IP addressing (static/dynamic), subnetting Network troubleshooting (ping, traceroute, etc.) Wireless network setup (Access Points, range extenders) 3. Computer Setup & Maintenance Assembling desktop PCs, installing ...

We are seeking a dedicated and empathetic Customer Support Executive to be the primary point of contact for our valued customers. You will be responsible for addressing customer queries, resolving issues, and ensuring a world-class customer experience. The ideal candidate has a knack for problem-solving and a passion for helping others. Key Responsibilities: Respond to customer inquiries promptly and professionally via multiple channels, including email, phone, and chat. Diagnose, troubleshoot, and resolve product or service issues by clarifying the customer's complaint and determining the cause of the problem. Maintain accurate and detailed records of customer interactions, transactions, co...

Requirement: • Provide technical support for backend systems and applications, resolving issues efficiently and effectively. • Experience in SAP and any ERP • Experience of B2B and B2C system applications and support. • Familiarity with IckeIng systems (e.g., Freshdesk, JIRA) and remote support tools. • Develop and maintain technical documentation, including troubleshooting guides. • Document and track support requests, ensuring all issues are resolved in a timely manner. • Troubleshoot and diagnose technical problems reported by customers and internal teams. Qualifications: • Bachelor’s degree with 1-2 years of relevant experience • Experience in SAP Master Data domain. • Ability to work in...

We’re looking for a Senior Technical Support Engineer who can troubleshoot with empathy, solve with precision, and handle complexity with calm. You'll be the go-to person for high-priority technical issues—owning customer interactions, collaborating with engineering, and closing the loop with clarity and speed. Key Responsibilities Advanced Technical Troubleshooting: Diagnose and resolve product or platform issues across systems, integrations, and user environments. Customer Interaction: Handle escalated tickets, ensure timely resolution, and maintain excellent customer satisfaction scores. Knowledge Building: Create detailed documentation, FAQs, and runbooks for recurring issues and edge-ca...

Where You'll Be Doing Conduct deep-dive sessions to capture goals, data flows, compliance rules, and success metrics. Translate requirements into a clear agent blueprint for building AI agentconversation flows, prompts, fallback logic, and reporting. Coordinate Product, Engineering, and Ops to configure, test, and launch the AI agent within agreed timelines and budgets. Connect the agent with CRMs, telephony, and data sources via APIs and webhooks; validate end-to-end hand-offs. Guide customers through UAT, collect feedback, and secure go-live approval. Track containment rate, CSAT, and other KPIs; fine-tune prompts and flows to boost performance. Identify new use cases and channels, build b...

Job Description We are seeking a skilled and proactive Customer Success Engineer to join our growing team. In this role, you will be responsible for deploying, configuring, and supporting our Max Maintenance SaaS Maintenance Management System for global clients. Your role will include user training, Level 1 support, and ensuring system adoption and operational success across customer environments. You will collaborate closely with client stakeholders, internal teams, and technical partners to ensure that Max Maintenance is implemented efficiently and supported consistently in alignment with industry best practices. Responsibilities Gather and analyze client business requirements to configure...

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, w...

What You'll Do We are looking for a strategic Senior Manager – Quality Operations to lead our quality assurance programs across customer-facing operations. You will be pivotal in driving Continuous Improvement (CI) , optimizing audit programs, and enhancing through data, insights and collaboration. You lead with insight, think in systems, and act on data—transforming complexity into clarity and action who excels at optimizing complex processes, building teams, and driving continuous improvement through evidence-based decision-making. You will report to the Director of Quality and Data What Your Responsibilities Will Be Quality Strategy: Design, manage quality frameworks across multiple depar...

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 cou...

We are seeking a compassionate and resilient Remote Customer Service Agent to join our team. In this role, you will be the primary point of contact for our customers, providing top-tier support and building lasting relationships. You will handle a high volume of inquiries through various channels, including email, live chat, and phone calls. Your core responsibility will be to listen to customers, understand their needs, and provide effective and efficient solutions, all while maintaining a positive and professional demeanor. Key Responsibilities: Handle inbound customer inquiries and requests with professionalism and empathy, resolving issues in a timely and effective manner. Provide accura...

Job Title: Customer Support Representative Department: Customer Service Reports To: Customer Support Manager Location: Meerut, Uttar Pradesh Employment Type: Full-Time / Part-Time / Shift-Based Job Summary: As a Customer Support Representative at Travelodesk, you will be the first point of contact for our customers, handling taxi inquiries, taxi bookings, complaints, and support requests through various communication channels including phone, email, WhatsApp chat, and social media. You will play a vital role in ensuring a smooth and satisfying customer experience across our taxi and travel services. Key Responsibilities: Respond promptly and professionally to customer inquiries via live chat...

Job Description: Support & Claims Executive Role Overview The Support & Claims Executive will manage and drive claim operations while ensuring exceptional customer experiences. The ideal candidate will liaise with insurers, analyze claim trends, and collaborate across departments to enhance processes and deliver efficient, customer-centric solutions. Key Responsibilities Claims Operations: Drive end-to-end claims processes and ensure smooth operations. Liaise with insurers for process sign-offs and performance improvement. Analyze claims data to identify patterns and implement actionable insights. Customer Experience: Provide accurate product and claims information to customers via calls and...

We’re looking for a Technical Support Engineer who can serve as the first line of defense for diagnosing, solving, and escalating technical issues faced by our customers. You’ll bridge the gap between our product and users, providing high-quality support, debugging technical problems, and ensuring a seamless user experience. You should be technically curious, customer-obsessed, and capable of solving problems across a broad tech stack. Key Responsibilities - ● Provide timely and effective technical support via email, chat, and calls ● Troubleshoot issues related to APIs, integrations, performance, and access ● Reproduce customer issues and document bugs for escalation to engineering ● Write ...

Role & Responsibilities: KRA Handling Inbound Support tickets and solving the queries to the User’s satisfaction Handling Inbound Support Chats and solving the queries to the User’s satisfaction Reporting bugs/issues flagged by the Users to the Product team Following defined SLAs for Customer Support KPI Average First Response time on support tickets Average resolution time Rating provided by the Users High Customer Satisfaction Score High NPS Score Key Skills Required: Good Communication skills Video creation skills, good to have Knowledge of Excel, Support tools like Freshdesk etc good to have Why GoComet? GoComet is a dynamic SaaS start-up that provides AI-powered transportation visibilit...

Job Description: Support & Claims Executive Role Overview The Support & Claims Executive will manage and drive claim operations while ensuring exceptional customer experiences. The ideal candidate will liaise with insurers, analyze claim trends, and collaborate across departments to enhance processes and deliver efficient, customer-centric solutions. Key Responsibilities Claims Operations: -Drive end-to-end claims processes and ensure smooth operations. -Liaise with insurers for process sign-offs and performance improvement. -Analyze claims data to identify patterns and implement actionable insights. Customer Experience: -Provide accurate product and claims information to customers via calls...