Job description Pert is India's leading smart home solutions hub based in Hyderabad, offering a wide range of automation products powered by IoT technology. Our solutions provide convenience, comfort, security, and energy savings to households nationwide. With a fast-growing team of over 150 professionals, we are dedicated to transforming homes and enhancing lives through innovative technology. Position: Purchase Manager Experience: Minimum 5+ years in domestic and international purchasing Domain: Electronics Key Responsibilities: Procurement Management: Manage end-to-end procurement processes for electronic components and materials, including vendor selection, price negotiation, and purchase order issuance. Develop and maintain strong relationships with domestic and international suppliers to ensure timely delivery and quality compliance. BOE Filing: Ensure accurate and timely filing of Bill of Entry (BOE) for all imports in compliance with statutory requirements. Liaise with customs authorities, freight forwarders, and clearing agents to streamline import processes. Compliance and Statutory Laws: Ensure adherence to all statutory and regulatory requirements related to domestic and international procurement. Stay updated on changes in import/export laws, GST regulations, and other relevant compliance standards. Vendor Management: Identify, evaluate, and onboard reliable suppliers for electronic components. Conduct periodic vendor performance reviews to ensure quality and cost-effectiveness. Inventory Control: Collaborate with inventory and production teams to maintain optimal stock levels and avoid overstocking or shortages. Forecast demand and plan purchases accordingly. Cost Optimization: Implement cost-saving initiatives without compromising on quality. Negotiate favorable terms with suppliers, including payment terms and delivery schedules. Documentation and Reporting: Maintain accurate records of all purchase transactions, vendor agreements, and statutory filings. Prepare periodic procurement reports for management review. Key Skills and Qualifications: Bachelor’s degree in Electronics, Supply Chain Management, or a related field. Minimum of 4 years of experience in purchasing within the electronics domain. Strong knowledge of BOE filing and import/export regulations. Familiarity with statutory laws and compliance in procurement processes. Excellent negotiation and vendor management skills. Proficient in ERP systems and Microsoft Office Suite. Strong analytical and problem-solving skills. Effective communication and interpersonal abilities. Preferred Qualifications: Experience working with global suppliers in the electronics industry. Certification in Supply Chain Management or Procurement. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹45,000.00 per month Benefits: Paid sick time Provident Fund Schedule: Day shift Work Location: In person Job Types: Full-time, Permanent Benefits: Cell phone reimbursement Paid sick time Provident Fund Schedule: Day shift Fixed shift Weekend availability Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹40,000.00 per month Benefits: Commuter assistance Provident Fund Schedule: Day shift Work Location: In person

Job Title: Customer Support – Technical (IoT Home Automation) Experience: 3+ Years Location: Pert Smart Home Automation Department: Customer Support / Technical Services Employment Type: Full-Time Job Summary: We are looking for a proactive and technically skilled Customer Support Executive with 3+ years of experience in the IoT Home Automation domain. The ideal candidate will be responsible for handling inbound customer queries, resolving technical issues, and managing warranty-related support calls efficiently to ensure customer satisfaction and retention. Key Responsibilities: Respond to customer calls and emails related to installation issues, product malfunctions, and warranty claims for home automation products. Troubleshoot technical issues remotely and guide customers through step-by-step solutions. Coordinate with the internal technical team for escalated support cases and ensure timely resolution. Maintain clear documentation of customer interactions, problems, and resolutions in the CRM system. Validate warranty claims, update warranty status, and process service requests in line with company policy. Educate customers about device functionalities, app usage, firmware updates, and connectivity solutions. Follow up with customers post-resolution to ensure satisfaction and closure. Contribute to knowledge base articles, FAQs, and support documentation. Requirements: Minimum 3 years of experience in technical customer support, specifically in IoT or Smart Home Automation. Strong understanding of smart devices, wireless technologies (Wi-Fi, Zigbee, Z-Wave), and mobile apps. Excellent verbal and written communication skills in English and local language(s). Ability to manage stressful situations calmly and professionally. Experience using CRM and ticketing tools (e.g., Zoho, Freshdesk, or similar). Problem-solving mindset with a customer-first attitude. Basic networking and troubleshooting knowledge preferred. Nice to Have: Experience working with B2C consumer tech products or automation service providers. Exposure to smart lighting, security systems, voice assistant integrations (Alexa/Google), etc. Job Types: Full-time, Permanent Benefits: Cell phone reimbursement Commuter assistance Internet reimbursement Paid sick time Paid time off Provident Fund Shift: Day shift Work Location: In person Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Paid sick time Paid time off Provident Fund Schedule: Day shift Supplemental Pay: Overtime pay Education: Bachelor's (Required) Experience: Home Automation: 1 year (Required) Language: Hindi (Required) English (Required) Work Location: In person Speak with the employer +91 8886635910

Job description Job Title: Customer Support – Technical (IoT Home Automation) Experience: 3+ Years Location: Pert Smart Home Automation Department: Customer Support / Technical Services Employment Type: Full-Time Job Summary: We are looking for a proactive and technically skilled Customer Support Executive with 3+ years of experience in the IoT Home Automation domain. The ideal candidate will be responsible for handling inbound customer queries, resolving technical issues, and managing warranty-related support calls efficiently to ensure customer satisfaction and retention. Key Responsibilities: Respond to customer calls and emails related to installation issues, product malfunctions, and warranty claims for home automation products. Troubleshoot technical issues remotely and guide customers through step-by-step solutions. Coordinate with the internal technical team for escalated support cases and ensure timely resolution. Maintain clear documentation of customer interactions, problems, and resolutions in the CRM system. Validate warranty claims, update warranty status, and process service requests in line with company policy. Educate customers about device functionalities, app usage, firmware updates, and connectivity solutions. Follow up with customers post-resolution to ensure satisfaction and closure. Contribute to knowledge base articles, FAQs, and support documentation. Requirements: Minimum 3 years of experience in technical customer support, specifically in IoT or Smart Home Automation. Strong understanding of smart devices, wireless technologies (Wi-Fi, Zigbee, Z-Wave), and mobile apps. Excellent verbal and written communication skills in English and local language(s). Ability to manage stressful situations calmly and professionally. Experience using CRM and ticketing tools (e.g., Zoho, Freshdesk, or similar). Problem-solving mindset with a customer-first attitude. Basic networking and troubleshooting knowledge preferred. Nice to Have: Experience working with B2C consumer tech products or automation service providers. Exposure to smart lighting, security systems, voice assistant integrations (Alexa/Google), etc. Job Types: Full-time, Permanent Benefits: Cell phone reimbursement Commuter assistance Internet reimbursement Paid sick time Paid time off Provident Fund Shift: Day shift Work Location: In person Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Paid sick time Paid time off Provident Fund Schedule: Day shift Supplemental Pay: Overtime pay Education: Bachelor's (Required) Experience: Home Automation: 1 year (Required) Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Paid sick time Paid time off Provident Fund Schedule: Day shift Work Location: In person Speak with the employer +91 8886635910

Job description Job Title: Customer Support – Technical (IoT Home Automation) Experience: 3+ Years Location: Pert Smart Home Automation Department: Customer Support / Technical Services Employment Type: Full-Time Job Summary: We are looking for a proactive and technically skilled Customer Support Executive with 3+ years of experience in the IoT Home Automation domain. The ideal candidate will be responsible for handling inbound customer queries, resolving technical issues, and managing warranty-related support calls efficiently to ensure customer satisfaction and retention. Key Responsibilities: Respond to customer calls and emails related to installation issues, product malfunctions, and warranty claims for home automation products. Troubleshoot technical issues remotely and guide customers through step-by-step solutions. Coordinate with the internal technical team for escalated support cases and ensure timely resolution. Maintain clear documentation of customer interactions, problems, and resolutions in the CRM system. Validate warranty claims, update warranty status, and process service requests in line with company policy. Educate customers about device functionalities, app usage, firmware updates, and connectivity solutions. Follow up with customers post-resolution to ensure satisfaction and closure. Contribute to knowledge base articles, FAQs, and support documentation. Requirements: Minimum 3 years of experience in technical customer support, specifically in IoT or Smart Home Automation. Strong understanding of smart devices, wireless technologies (Wi-Fi, Zigbee, Z-Wave), and mobile apps. Excellent verbal and written communication skills in English and local language(s). Ability to manage stressful situations calmly and professionally. Experience using CRM and ticketing tools (e.g., Zoho, Freshdesk, or similar). Problem-solving mindset with a customer-first attitude. Basic networking and troubleshooting knowledge preferred. Nice to Have: Experience working with B2C consumer tech products or automation service providers. Exposure to smart lighting, security systems, voice assistant integrations (Alexa/Google), etc. Job Types: Full-time, Permanent Benefits: Cell phone reimbursement Commuter assistance Internet reimbursement Paid sick time Paid time off Provident Fund Shift: Day shift Work Location: In person Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Paid sick time Paid time off Provident Fund Schedule: Day shift Supplemental Pay: Overtime pay Education: Bachelor's (Required) Experience: Home Automation: 1 year (Required) Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Paid sick time Paid time off Provident Fund Schedule: Day shift Work Location: In person Speak with the employer +91 8886635910

Job Summary: We are seeking a motivated and detail-oriented IoT Devices Testing Engineer to join our team. This entry-level position is ideal for recent graduates in Electronics and Communication Engineering (ECE) or Electrical and Electronics Engineering (EEE) who are passionate about the Internet of Things (IoT) and eager to contribute to the testing and quality assurance of cutting-edge IoT devices. Key Responsibilities: Execute test plans and procedures for IoT hardware components, ensuring compliance with design specifications and performance standards. Set up and configure test environments, including hardware and software tools necessary for testing IoT devices. Conduct functional, performance, and reliability testing on IoT devices, documenting test results and identifying areas for improvement. Collaborate with cross-functional teams, including hardware and software engineers, to troubleshoot issues and implement solutions. Assist in the development and maintenance of automated test scripts and testing frameworks to enhance testing efficiency. Stay updated on emerging IoT technologies and testing methodologies to continuously improve testing processes. Job Types: Full-time, Permanent Pay: ₹8,000.00 - ₹10,000.00 per month Benefits: Paid sick time Paid time off Provident Fund Schedule: Day shift Supplemental Pay: Overtime pay Work Location: In person

Roles & Responsibilities: Ø Install the Home automation products. Ø Should travel to the customer location for installation and problem analysis. Ø Strive to get customers satisfied with entire experience of installing using IOT devices. Skill Set: Ø Basic knowledge on electronics components and working principles. Ø Strong understanding of household electrical setup. Ø Strong Knowledge on electrical loads and current calculations. Ø Excellent communication skills (Telugu & Hindi). Ø 2-Wheeler with Valid Driving License Mandatory Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Commuter assistance Schedule: Day shift Experience: IOT: 1 year (Preferred) License/Certification: Driving Licence and bike (Required) Work Location: In person