Customer Support - Home Automation

Job description

Job Title: Customer Support – Technical (IoT Home Automation)
Experience: 3+ Years
Location: Pert Smart Home Automation
Department: Customer Support / Technical Services
Employment Type: Full-Time

Job Summary:

We are looking for a proactive and technically skilled Customer Support Executive with 3+ years of experience in the IoT Home Automation domain. The ideal candidate will be responsible for handling inbound customer queries, resolving technical issues, and managing warranty-related support calls efficiently to ensure customer satisfaction and retention.

Key Responsibilities:

• Respond to customer calls and emails related to installation issues, product malfunctions, and warranty claims for home automation products.
• Troubleshoot technical issues remotely and guide customers through step-by-step solutions.
• Coordinate with the internal technical team for escalated support cases and ensure timely resolution.
• Maintain clear documentation of customer interactions, problems, and resolutions in the CRM system.
• Validate warranty claims, update warranty status, and process service requests in line with company policy.
• Educate customers about device functionalities, app usage, firmware updates, and connectivity solutions.
• Follow up with customers post-resolution to ensure satisfaction and closure.
• Contribute to knowledge base articles, FAQs, and support documentation.

Requirements:

• Minimum 3 years of experience in technical customer support, specifically in IoT or Smart Home Automation.
• Strong understanding of smart devices, wireless technologies (Wi-Fi, Zigbee, Z-Wave), and mobile apps.
• Excellent verbal and written communication skills in English and local language(s).
• Ability to manage stressful situations calmly and professionally.
• Experience using CRM and ticketing tools (e.g., Zoho, Freshdesk, or similar).
• Problem-solving mindset with a customer-first attitude.
• Basic networking and troubleshooting knowledge preferred.

Nice to Have:

• Experience working with B2C consumer tech products or automation service providers.
• Exposure to smart lighting, security systems, voice assistant integrations (Alexa/Google), etc.

Job Types: Full-time, Permanent

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Internet reimbursement
• Paid sick time
• Paid time off
• Provident Fund

Shift:

• Day shift

Work Location: In person

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Overtime pay

Education:

• Bachelor's (Required)

Experience:

• Home Automation: 1 year (Required)

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift

Work Location: In person

Speak with the employer
+91 8886635910