1988 Freshdesk Jobs - Page 49

***Remote Opportunity*** Please apply for One way Video Interview at the below Link https://extuent.net//Create_Profile?id=156 Job Summary We are seeking a detail-oriented and service-focused Sage Intacct Support Analyst to provide daily support to users of the Sage Intacct accounting platform. You will serve as the first line of defense in resolving user issues, assisting with troubleshooting, and ensuring smooth day-to-day operations of the ERP system. Job Description Responsibilities: Provide first-level support for Sage Intacct users (finance, accounting, operations). Troubleshoot system issues, user errors, and transactional problems. Log and manage support tickets using a helpdesk or t...

As a Product Support Engineer based in Chennai, Tamil Nadu, your primary responsibility will be to provide technical assistance and service desk support to customers, ensuring their issues are resolved in a courteous, timely, and effective manner. With at least 1 year of experience in a similar role, you are familiar with handling enterprise-level support, particularly in the US market. Your team-oriented mindset and exceptional interpersonal skills will enable you to build strong relationships with both customers and internal teams. Proficiency in customer support software like Freshdesk and defect tracking systems such as JIRA is expected. Your dedication to customer service, ability to mu...

Company Description: Encardio Rite is a global leader in the Geotechnical and Infrastructure Health Monitoring industry for over five decades, supporting over a thousand global projects. From bridges and tunnels to dams and mines and from high-speed rail to construction sites, our Meta sensing philosophy has been instrumental in bringing safety to megastructures worldwide. Our promise to you does not stop at sensing—Meta, in Greek, means 'beyond.' We go beyond to provide you with data, expertise, and technology, ensuring unparalleled structural safety while keeping you in complete control, no matter where you are. About the Role: As a Technical Support Engineer at Encardio Rite, you will pla...

Job Overview: We are looking for a proactive and empathetic Customer Success Executive to build strong relationships with our clients, ensure satisfaction, and drive retention and growth. You’ll serve as the bridge between our clients and internal teams — ensuring successful onboarding, product adoption, and long-term engagement. Key Responsibilities: Client Relationship Management Act as the main point of contact for assigned clients Build and maintain strong, long-term relationships Understand client needs and ensure they are met Onboarding & Training Guide new clients through onboarding process Conduct training sessions or walkthroughs for products or platforms Assist in initial setup and...

Key Responsibilities: ● Serve as the first point of contact for all technical queries from internal teams. ● Resolve technical issues effectively and within defined SLA/TAT. ● Log, track, and manage issues via the company's ticket management system (e.g., Freshdesk, Zendesk, Jira, or similar). ● Provide timely status updates to users regarding open issues and resolutions. ● Collaborate with development, QA, and operations teams for complex issue resolution. ● Conduct basic root cause analysis and escalate issues to appropriate departments if required. ● Maintain documentation of common issues and resolutions for building a robust knowledge base. ● Suggest process improvements for ticket reso...

About Smart Node Smart Node Automations Pvt. Ltd. is a pioneer in wireless home automation, helping transform homes, offices, and hotels into smart spaces. With 8+ years of innovation, we develop cutting-edge automation technology—designed and made in India. Be part of our passionate, fast-growing team and help shape the future of smart living. Role Summary We are hiring a Product Support Engineer who will handle escalated technical support cases and assist in testing our smart IoT devices. This role combines hands-on technical troubleshooting with product QA, requiring both sharp problem-solving and effective internal communication. Key Responsibilities Technical Support: Troubleshoot and r...

Job Information Date Opened 07/30/2025 Job Type Permanent RSD NO 11556 Industry IT Services Min Experience 1 Max Experience 2 City Hyderabad State/Province Telangana Country India Zip/Postal Code 500001 Job Description Job Title: Email Support Executive / Email Process Associate Experience Required: 6 months to 2 years Job Type: Full-time Location: Onsite – Hyderabad Shift: Rotational (Day & Night Shifts) Industry: BPO / Customer Support / E-commerce / Tech Support Key Responsibilities: Respond to inbound customer emails regarding queries, complaints, and service requests. Deliver accurate, prompt, and effective solutions to ensure high customer satisfaction. Log all customer interactions ac...

About Profcyma : At Profcyma, we believe that the most important thing a student needs early on in his/her journey is a clear direction. This is why we focus on providing you with complete assistance to choose the most suitable Education University, Professional Training, Distance Learning Courses and everything beginning from the form filling to placements and degrees. We’ve got a set of experienced career counselors and industry veterans to take you through the dynamic rigours of each & every industry, all with a practical & tangible approach. Job Summary: We are seeking a proactive and customer-focused Support Executive to join our dynamic EdTech team. The candidate will be responsible fo...

Role And Responsibilities Provide technical assistance to the customers by performing the following duties : Take control of and resolve complex technical and escalated customer problems Should have excellent communication & troubleshooting skills. Document and simulate complex customer issues to find solutions and fixes to customer inquiries and problems and dispatch additional service as necessary. Identify and provide inputs to Product and Engineering teams on unique and/or recurring customer problems. Ability to Collaborate, work alongside, and build mutually beneficial relationships with cross-functional teams (Customer Happiness, Customer Success, Sales, Product, Engineering). Perform ...

High Level Skills/Requirements Worli/Mumbai - Working from Office 5-8 Years of Experience Windows & Mac OS - Highly skilled End point security (DLP / Encryption / Policy) - Highly skilled O365 - Administration (DLP and security) - Highly skilled Video conferencing & Networking skills - medium skills Firewall - Medium skills Communication body language - Very high standards Close to work location We are looking for an experienced IT Resource L2 to oversee and manage the IT operations. The ideal candidate must have excellent communication and presentation skills , a strong engineering background, and hands-on experience in Mac and Windows environments, data security, IT infrastructure, enterpr...

Key Responsibilities Smooth academic delivery: By mapping and scheduling lectures across batches, you ensure students have uninterrupted learning experiences. Data-driven decisions: Your regular updates to Looker Studio dashboards (Faculty, CEO, Freshdesk, etc.) enable leadership to track performance and take timely action. Process efficiency: Maintaining raw data sheets and the auto-mapping sheet helps streamline backend workflows. Student satisfaction: Resolving student concerns and handling lecture link communication ensures a smooth academic experience. Faculty coordination: Managing faculty allocation and updating TA notes ensures high-quality and consistent class delivery. Web & mock t...

Candidate Requirements: 2–6 years of overall experience in Customer care and minimum 1 year as TL Preferably graduate-level (HSC with relevant experience acceptable) Experience in: Blended customer care - Email, chat and voice Team management (10–30 agents) Driving KPIs: FRT, CSAT, SLA, FCR, Quality, Adherence, Response time, Resolution time. Coaching, quality audits, refresher trainings Handling customer escalations Strong communication skills Familiarity with CRM tools (Freshdesk/Freshchat, etc.) and reporting tools (Excel, Google Sheets) Willing to work 6 days a week Rotational shift and week off

About Profcyma : At Profcyma, we believe that the most important thing a student needs early on in his/her journey is a clear direction. This is why we focus on providing you with complete assistance to choose the most suitable Education University, Professional Training, Distance Learning Courses and everything beginning from the form filling to placements and degrees. We’ve got a set of experienced career counselors and industry veterans to take you through the dynamic rigours of each & every industry, all with a practical & tangible approach. Job Summary: We are seeking a proactive and customer-focused Support Executive to join our dynamic EdTech team. The candidate will be responsible fo...

Job Summary: We are seeking a skilled and customer-focused Remote Desktop Support Specialist to provide technical support to end-users for computer systems, software, and hardware. The ideal candidate will resolve issues remotely using various tools, ensuring minimal disruption to user productivity. Key Responsibilities: Provide remote desktop support for Windows, macOS, and/or Linux systems. Diagnose and troubleshoot hardware, software, and network issues. Assist users with installing and configuring applications, printers, and other peripherals. Respond to and manage support tickets via email, phone, or remote support tools (e.g., TeamViewer, AnyDesk). Document issues and resolutions in th...

What makes Techjays an inspiring place to work: At Techjays, we are driving the future of artificial intelligence with a bold mission to empower businesses worldwide by helping them build AI solutions that transform industries. As an established leader in the AI space, we combine deep expertise with a collaborative, agile approach to deliver impactful technology that drives meaningful change. Our global team consists of professionals who have honed their skills at leading companies such as Google, Akamai, NetApp, ADP, Cognizant Consulting, and Capgemini. With engineering teams across the globe, we deliver tailored AI software and services to clients ranging from startups to large-scale enter...

Job Title : Senior Sales Executive Location : Jaipur Roles & Responsibilities :- Sales & Revenue Generation Drive end-to-end B2C sales for domestic and international travel packages. Achieve monthly and quarterly revenue targets through consultative sales. Manage leads generated via inbound channels (website, social media, CRM) and convert them into successful bookings. Customize and pitch travel itineraries based on client preferences and budgets. Upsell premium travel services, add-ons, and customized experiences. Customer Relationship Management Serve as the single point of contact from query to trip closure. Maintain high-quality customer experience and timely follow-ups. Build long-term...

Job Summary: We are seeking a proactive and technically skilled IT Support Executive to join our team. The ideal candidate will be responsible for resolving technical issues, maintaining IT systems, providing support to end-users, and ensuring seamless day-to-day IT operations. Key Responsibilities: Provide first-level technical support for hardware, software, and network issues. Install, configure, and maintain desktops, laptops, printers, scanners, and other peripherals. Set up user accounts, emails, access rights, and system backups. Troubleshoot LAN/WAN, internet connectivity, and VPN-related issues. Manage IT inventory, software licenses, and documentation. Coordinate with vendors for h...

Company Overview: Branding Pioneers is a leading digital marketing agency based in Gurgaon, specializing in healthcare marketing. We are seeking a skilled SEO Specialist to join our dynamic team and help elevate our clients' online presence. Position: Query Manager Job Location: Gurgaon, About Branding Pioneers: Branding Pioneers is a premier digital marketing agency specializing in healthcare marketing. Our comprehensive services include SEO, social media marketing, content marketing, and influencer collaborations, all aimed at enhancing our clients' online presence and engagement. brandingpioneers.com Role Overview The Query Manager is responsible for overseeing the end-to-end management o...

Job Title: CRM Coordinator – Furniture Service Department Reports To: Service Manager Location: Gurgaon Department: After-Sales / Customer Service Job Summary: We are seeking a proactive and organized CRM Coordinator to support the Furniture Service Department . This role involves coordinating with the service team, tracking service requests, and ensuring a seamless customer experience through effective use of CRM tools. The ideal candidate will work closely with the Service Manager to ensure all service-related activities are executed efficiently, professionally, and in a timely manner. Key Responsibilities: Manage and update customer service cases and records in the CRM system. Coordinate ...

About MIA – My Intelligent Assistant MIA is a next-generation Conversational AI Platform offering no-code deployment of chatbots, voice bots, and digital AI agents for enterprises and governments. MIA automates first-line support, sales enablement, appointment booking, data integration, and more — all via smart, voice-enabled experiences. We are expanding our support team and looking for a Service Support Engineer who can ensure top-notch service delivery and client satisfaction across different geographies. Key Responsibilities Act as the first point of contact for client inquiries, incidents, and support requests Handle live customer queries via email, phone, and ticketing systems with a “...

Key Responsibilities Manage end-to-end billing and accounts receivable operations Ensure timely and accurate collections from B2B/enterprise clients Handle customer invoicing, payment follow-ups , and account reconciliations Communicate with internal stakeholders and clients to resolve disputes and billing issues Prepare and maintain AR aging reports , dashboards, and collection summaries Coordinate with global teams to align receivables processes and timelines Ensure all entries and reconciliations are updated in the accounting system Support internal audits by providing relevant AR documentation Mandatory Requirements Minimum 6 years of experience in billing and receivables Strong collecti...

Company Overview: Branding Pioneers is a leading digital marketing agency based in Gurgaon, specializing in healthcare marketing. We are seeking a skilled SEO Specialist to join our dynamic team and help elevate our clients' online presence. Position: Query Manager Job Location: Gurgaon, About Branding Pioneers: Branding Pioneers is a premier digital marketing agency specializing in healthcare marketing. Our comprehensive services include SEO, social media marketing, content marketing, and influencer collaborations, all aimed at enhancing our clients' online presence and engagement. brandingpioneers.com Role Overview The Query Manager is responsible for overseeing the end-to-end management o...

Company Profile: Frontlyne is an Enterprise SAAS Solution built for the Retail Industry. It is a one-stop solution for digitising Learning, Training, Operations,, and Sales Incentives for retail frontline employees. The founders of Frontlyne are passionate about learning and technology. They have been teachers in the past and have an educational background in EdTech and Psychology from Tier 1 Universities. What we’re looking for: We are looking for a proactive and detail-oriented Customer Support Executive to join our growing team. The ideal candidate should have strong problem-solving skills, excellent communication abilities, and a customer-first attitude. You will play a key role in ensur...

DailyObjects is a design-led lifestyle and tech accessories brand for people who live intentionally. From phone cases to bags, desk mats to watchbands, we create products that elevate everyday moments - with utility, aesthetics, and innovation built into every detail. As we scale our omnichannel presence across online, offline, and partner retail, we're looking for a Head of Customer Experience to help us deliver thoughtful, consistent, and brand-aligned service at every touchpoint. About The Role This is a pivotal leadership role focused on strategy, execution, systems, and service operations. You'll be responsible for building and running our customer experience engine across eCommerce, re...

Job Title: Customer success engineer Location: Bangalore (On-site/Hybrid; full-time) About Locus: At Locus, we are redefining logistics decision-making with deep-tech solutions that drive efficiency, consistency, and transparency across industries like retail and FMCG/CPG. Founded in 2015 by Nishith Rastogi and Geet Garg, Locus has evolved from a women’s safety geo-tracking app into a globally recognized logistics optimization platform. Our technology has empowered enterprises such as Unilever and Nestlé to execute over a billion deliveries across 30+ countries. Guided by our commitment to innovation and sustainable growth, we transform complex supply chains into strategic growth enablers. J...