Job Summary We are looking for a Data Engineer with solid hands-on experience in Azure-based data pipelines and Snowflake to help build and scale data ingestion, transformation, and integration processes in a cloud-native Responsibilities : Develop and maintain data pipelines using ADF, Snowflake, and Azure Storage Perform data integration from various sources including APIs, flat files, and databases Write clean, optimized SQL and support data modeling efforts in Snowflake Monitor and troubleshoot pipeline issues and data quality concerns Contribute to documentation and promote best practices across the : 3- 5 years of experience in data engineering or related role Strong hands-on knowledge of Snowflake, Azure Data Factory, SQL, and Azure Data Lake Proficient in scripting (Python preferred) for data manipulation and automation Understanding of data warehousing concepts and ETL/ELT patterns Experience with Git, JIRA, and agile delivery environments is a plus Strong attention to detail and eagerness to learn in a collaborative team setting (ref:hirist.tech) Show more Show less

We at ZOOP. ONE are looking for a technically savvy Key Account Manager who possesses a strong drive for results. Duties of Key Account Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, on boarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth on boarding. This role demands hybrid WFO(2 days a week) Responsibilities Develop and manage client portfolios. Sustain business growth and profitability by maximizing value. Analyze customer data to improve customer experience. Hold product demonstrations for customers. Improve on boarding processes. Mediate between clients and the organization. Handle and resolve customer requests and complaints. Minimize customer churn. Improve customer NPS ration. Aid in product design and product development. Operate as the lead point of contact for all matters specific to our customers. Support and coordinate with the tech team to ensure seamless delivery to clients. Collect feedback and survey on customer satisfaction. Become SPOC for allocated customer. Prepare and share weekly and monthly reports with the reporting manager on customer performance. Own the product knowledge base. Map the customer journey and identify improvements at every stage. Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success. Develop a trusted advisor relationship with key customer stakeholders. Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team. Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn. Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders. Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner. Constantly work towards providing innovative strategies for delivering customer delight. Engage with clients to understand the nuances of their work processes and the resulting needs and pain points. Requirements MS-Excel professional. API Functional Knowledge. Self-driven and proactive nature. Excellent communication and interpersonal skills. Experience in SAAS based product, CRM, or ERP. Knowledge of customer success processes. Experience in document creation. Patient and active listener. Passion for service. Have a high proficiency in Microsoft Office (Excel, Word, PowerPoint). Must-Have: Highly organized and able to multitask. Good To Have You should be passionate about engaging customers and expanding their use cases through our product. You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed. You have good data analysis and data-driven decision-making skills. Strong project management skills. 2+ years proven track record in Customer Success, Relationship Manager, Key Account Management, and any of similar domains. Strong Technical Background Preferred. Skills:- undefined and undefined Show more Show less