Service Support Engineer – Conversational AI (MIA Platform)

About MIA – My Intelligent Assistant

MIA is a next-generation Conversational AI Platform offering no-code deployment of chatbots, voice bots, and digital AI agents for enterprises and governments. MIA automates first-line support, sales enablement, appointment booking, data integration, and more — all via smart, voice-enabled experiences.

We are expanding our support team and looking for a Service Support Engineer who can ensure top-notch service delivery and client satisfaction across different geographies.

Key Responsibilities

• Act as the first point of contact for client inquiries, incidents, and support requests
• Handle live customer queries via email, phone, and ticketing systems with a “Client-First” mindset
• Troubleshoot issues related to bot behavior, integrations, campaign configurations, or API responses
• Collaborate with product and development teams to escalate and resolve technical concerns
• Maintain and update support documentation and FAQs
• Monitor client environments for uptime, error logs, and user feedback
• Participate in weekend and after-office support rotations
• Train clients on basic platform use and best practices, where needed

Must-Have Qualifications

• Bachelor’s degree in Computer Science, IT, Engineering, or related field
• 1–3 years of experience in technical support or application support (preferably SaaS or AI platforms)
• Excellent spoken and written English communication skills
• Strong analytical and problem-solving abilities
• Familiarity with tools like Postman, ticketing systems (e.g., Freshdesk, Zoho Desk), and log monitoring platforms
• Basic understanding of REST APIs, webhooks, and chatbot/voice bot ecosystems

Preferred Skills

• Prior experience with Conversational AI platforms, CPaaS tools, or cloud services
• Exposure to integrations with platforms like Twilio, WhatsApp API, Zoho, HubSpot, or custom CRMs
• Knowledge of JSON, XML, and error debugging is a plus

What You’ll Gain

• Direct interaction with global clients across hospitality, telecom, healthcare, and government
• Opportunity to grow within a fast-scaling AI company
• Performance-based incentives and recognition
• Exposure to cutting-edge AI technology and no-code development

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹40,000.00 per year

Benefits:

• Health insurance

Shift:

• Day shift

Work Days:

• Monday to Friday
• Weekend availability

Work Location: In person