Service Support Engineer – Conversational AI (MIA Platform)
About MIA – My Intelligent Assistant MIA is a next-generation Conversational AI Platform offering no-code deployment of chatbots, voice bots, and digital AI agents for enterprises and governments. MIA automates first-line support, sales enablement, appointment booking, data integration, and more — all via smart, voice-enabled experiences. We are expanding our support team and looking for a Service Support Engineer who can ensure top-notch service delivery and client satisfaction across different geographies. Key Responsibilities Act as the first point of contact for client inquiries, incidents, and support requests Handle live customer queries via email, phone, and ticketing systems with a “Client-First” mindset Troubleshoot issues related to bot behavior, integrations, campaign configurations, or API responses Collaborate with product and development teams to escalate and resolve technical concerns Maintain and update support documentation and FAQs Monitor client environments for uptime, error logs, and user feedback Participate in weekend and after-office support rotations Train clients on basic platform use and best practices, where needed Must-Have Qualifications Bachelor’s degree in Computer Science, IT, Engineering, or related field 1–3 years of experience in technical support or application support (preferably SaaS or AI platforms) Excellent spoken and written English communication skills Strong analytical and problem-solving abilities Familiarity with tools like Postman, ticketing systems (e.g., Freshdesk, Zoho Desk), and log monitoring platforms Basic understanding of REST APIs, webhooks, and chatbot/voice bot ecosystems Preferred Skills Prior experience with Conversational AI platforms, CPaaS tools, or cloud services Exposure to integrations with platforms like Twilio, WhatsApp API, Zoho, HubSpot, or custom CRMs Knowledge of JSON, XML, and error debugging is a plus What You’ll Gain Direct interaction with global clients across hospitality, telecom, healthcare, and government Opportunity to grow within a fast-scaling AI company Performance-based incentives and recognition Exposure to cutting-edge AI technology and no-code development Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹40,000.00 per year Benefits: Health insurance Shift: Day shift Work Days: Monday to Friday Weekend availability Work Location: In person
