Product Support Engineer

About Smart Node

Smart Node Automations Pvt. Ltd. is a pioneer in wireless home automation, helping transform homes, offices, and hotels into smart spaces. With 8+ years of innovation, we develop cutting-edge automation technology—designed and made in India.

Be part of our passionate, fast-growing team and help shape the future of smart living.

Role Summary

We are hiring a Product Support Engineer who will handle escalated technical support cases and assist in testing our smart IoT devices. This role combines hands-on technical troubleshooting with product QA, requiring both sharp problem-solving and effective internal communication.

Key Responsibilities

Technical Support:

• Troubleshoot and resolve complex product issues (configuration, installation, connectivity).
• Handle high-priority cases escalated from junior support engineers.
• Coordinate with internal teams to report bugs and drive resolution.
• Manage complaints through the support ticketing system professionally and promptly.
• Document known issues and solutions to improve internal knowledge base.

Product Testing:

• Perform testing of new smart home products for reliability and performance.
• Validate firmware and hardware updates before product release.
• Identify and report bugs, and verify fixes with QA and engineering teams.

Requirements

• Minimum 2 years’ experience in technical support or product testing (IoT/electronics preferred).
• Strong troubleshooting and root cause analysis skills.
• Effective communication and coordination abilities.
• Experience with CRM/ticketing systems (Freshdesk, Zoho, etc.).
• Familiarity with IoT protocols like MQTT, HTTP, Web Socket is a plus.
• Ability to stay calm and professional under pressure.

Education

• Diploma or Bachelor's in Electronics, Electrical, Instrumentation, or a related field.
• Equivalent technical experience will also be considered.

Why Join Us?

• Work with cutting-edge smart home & IoT products.
• Collaborate with engineering and QA teams.
• Career growth in a high-tech, innovation-driven company.
• Be part of a mission to make India smarter.

Apply now and join the Smart Node revolution!

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Shift:

• Day shift

Work Location: In person