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Akamai Technologies
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Product Support Engineer

Product Support Engineer

Akamai Technologies

4 - 7 years

0 Lacs

india

Posted:1 day ago| Platform:

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Skills Required

support cutting escalation akamai security network reliability evaluation testing configuration automation monitoring documentation architecture html http https ssh dhcp routing cisco scripting development mentoring apex learning schedule

Work Mode

On-site

Job Type

Full Time

Job Description

Are you excited about working with cutting-edge technologies?

Would you like to work with our Zero Trust portfolio?

Join our Global Escalation Team

You will become a key technical contributor within a global expert team. You will be responsible for the escalations of Akamai's Enterprise Access and Security Group.

Partner with the best

You will provide advanced escalation product support for security products on the market. Including our unique Zero Trust Security platform. You will be focusing on a cutting-edge suite of services to ensure application and network performance. Reliability and security for users connecting through the Akamai Zero Trust platform.As a Product Support Engineer, you will be responsible for:

Building and maintaining a knowledge of the PacketFence product and assessing new product features.
Running proof-of-concepts for evaluation, setup and testing of PacketFence and becoming a configuration SME
Gathering feedback from testing and provide to product team, identify areas where Automation would be useful
Monitoring ticket queue, handling escalations and non-standard requests
Developing and maintaining detailed documentation and configuration standards
Supporting the team as incidents arise and representing team at Change Advisory Board meetings

Do What You Love

To be successful in this role you will:

Have 4 to 7 years of experience
Have good Knowledge of web network architecture & protocols (CDN, HTML, HTTP, HTTPS,TLS/SSH, IPv4/v6, DNS, DHCP, LDAP,)
Have good knowledge of network architectures and security (VLAN, routing, 802.1X and EAP)
Possess knowledge of network access control solutions such as Cisco ISE, Aruba ClearPass or others
Have experience in managing and monitoring high traffic and scalable performance systems
Have exposure to scripting is good
Be able to understand complex flows and provide creative technical solutions while working with log files

Build your career at Akamai

Our ability to shape digital life today relies on developing exceptional people like you. The kind that can turn impossible into possible. We’re doing everything we can to make Akamai a great place to work. A place where you can learn, grow and have a meaningful impact.With our company moving so fast, it’s important that you’re able to build new skills, explore new roles, and try out different opportunities. There are so many different ways to build your career at Akamai, and we want to support you as much as possible. We have all kinds of development opportunities available, from programs such as GROW and Mentoring, to internal events like the APEX Expo and tools such as Linkedin Learning, all to help you expand your knowledge and experience here.

Learn more

Not sure if this job is the right match for you or want to learn more about the job before you apply? Schedule a 15-minute exploratory call with the Recruiter and they would be happy to share more details.

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Product Support Engineer