Product Support Engineer

About the role

highest level of support

Weve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we cant compromise on, it should only go up.

What youll do

• This role is a mix of supporting customers who reach out over

  live chat & emails.

• You'll be

  chatting with e-commerce business owners

  globally (50+ countries)

  , understanding how they run their business & helping them setup our product to make them successful.

• Recording and

  segregating

  technical issues and product requests

  from customers and routing them to product team.

• Understanding

  roadblocks in product activation

  by watching videos of customers using the product and passing

  UI/UX suggestions

  to product team.

What makes you a good fit

• You care about creating a software

  service experience that parallels a Michelin star Italian restaurant.

• You

  genuinely like helping people

  and making them successful.

• You have a basic knowledge of

  SQL, JavaScript, Postman API testing

  and

  web debugging/analytics

  (not a hard requirement).

• Experience at an

  early stage SaaS startup

  would be a

  plus

  (this is not a hard requirement).

• You have a

  genuine interest in conversations

  with people from different backgrounds to learn about their lives.