Product Support Engineer

As a Product Support Engineer at Valorx, you will play a crucial role in ensuring the success of our customers by being their trusted advisor throughout their journey with Valorx. Your expertise and support will directly impact both the customers and the company. If you have a passion for technology and enjoy customer-facing roles, this is the perfect opportunity for you to grow and excel. **Responsibilities:** - Become a subject matter expert on Valorx's Fusion Platform and effectively communicate its value and features to potential and existing customers - Provide technical support to customers, addressing their queries and issues promptly - Monitor software performance and escalate issues as needed, demonstrating attention to detail - Maintain accurate documentation and contribute to the development of standard operating procedures (SOPs) - Work independently, prioritize tasks effectively, and meet deadlines - Willingness to work Night Shift - Timings (5:00 PM To 2:00 AM) **Minimum Requirements:** - At least 3 years of professional experience in Technical Support - Profound knowledge of Salesforce architecture, best practices, and CRM business concepts - Experience with Salesforce Cloud or Salesforce Admin is advantageous - Previous experience in customer interactions via chat support - Familiarity with Salesforce customization methodologies, including custom objects, formulas, and process automation - Strong communication skills to explain complex concepts to non-technical individuals and engage with technical experts - Proficiency in SQL syntax and understanding of database concepts - Hands-on experience with REST APIs, Postman, and Browser Developer tools - Comfortable working in US time zones - Ability to quickly learn new technologies and adapt to changing environments - Perform well under pressure, uncertainty, and high-impact situations **Additional Details:** Valorx offers a competitive salary, medical insurance, parental leave, and a supportive, diverse work culture. You will have opportunities for professional development, career growth, and the freedom to contribute creatively to the company's success. Join us at Valorx and make a significant impact with your skills and expertise.,