Posted:22 hours ago|
Platform:
On-site
Full Time
Key Responsibilities:
● Serve as the first point of contact for all technical queries from internal teams.
● Resolve technical issues effectively and within defined SLA/TAT.
● Log, track, and manage issues via the company's ticket management system (e.g., Freshdesk, Zendesk, Jira, or similar).
● Provide timely status updates to users regarding open issues and resolutions.
● Collaborate with development, QA, and operations teams for complex issue resolution.
● Conduct basic root cause analysis and escalate issues to appropriate departments if required.
● Maintain documentation of common issues and resolutions for building a robust knowledge base.
● Suggest process improvements for ticket resolution efficiency and user satisfaction.
● Participate in regular team meetings and technical discussions to stay updated with system changes and new features.
● Provide basic testing support using tools like Selenium, Python scripts, or others if required.
● Train and guide users on minor technical troubleshooting when needed.
Job Type: Full-time
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
Shift:
Work Days:
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