Flexera + SummitAI BAU Support

Job Title: Flexera + SummitAI SME for BAU Support Project Location: Pune, Maharashtra Job Type: Full Time Experience Level: Mid-Senior Job Summary: We are seeking a highly skilled and experienced Subject Matter Expert (SME) in Flexera and SummitAI to join our IT Operations & Asset Management team. The ideal candidate will have deep technical expertise and hands-on experience with software asset management (SAM), IT service management (ITSM), and IT operations leveraging Flexera and SummitAI platforms. You will play a critical role in solution architecture, tool integration, optimization, and end-user enablement to support enterprise IT and software asset lifecycle objectives. Key Responsibilities: Flexera (Software Asset Management & ITAM) · Lead the design, deployment, configuration, and ongoing optimization of Flexera tools (FlexNet Manager Suite, Flexera One, etc.). · Maintain and improve software license compliance, usage tracking, and optimization. · Collaborate with procurement and finance teams to support cost control through efficient software asset management. · Interpret complex license agreements (Microsoft, Oracle, IBM, Adobe, etc.) to configure license rules within Flexera. · Monitor and report on software usage, license position, and compliance risks. SummitAI (ITSM/ITOM Platform) · Configure and optimize SummitAI modules including Incident, Problem, Change, CMDB, Service Catalog, and Asset Management. · Work with process owners to align ITIL processes and best practices within SummitAI. · Drive automation initiatives using SummitAI’s cognitive service management capabilities and AI features. · Design and implement integrations between SummitAI and other platforms (e.g., Active Directory, CMDB, Flexera). · Train and support end-users and administrators on best practices and efficient use of the platform. General Responsibilities · Act as a trusted advisor to internal stakeholders across IT, procurement, compliance, and operations teams. · Provide Level 3/SME support, troubleshoot issues, and manage vendor escalations as needed. · Contribute to tool roadmap planning, upgrades, and patch management. · Document solutions, configurations, and procedures clearly and concisely. · Support audits and internal compliance efforts related to software licensing and ITSM operations. Qualifications: · Bachelor’s degree in Computer Science, Information Systems, or a related field (preferred). · 5–8+ years of experience in IT Asset Management, Software License Management, or ITSM. · Proven experience with Flexera (FlexNet Manager, Flexera One, FNMS) and SummitAI . · Strong knowledge of ITIL practices; ITIL v3/v4 certification is a plus. · Hands-on experience integrating ITAM and ITSM platforms with enterprise systems. · Excellent analytical, documentation, and communication skills. Preferred Skills: · Experience with software audit preparation and compliance management. · Knowledge of cloud license management (Azure, AWS, SaaS) within Flexera. · Familiarity with scripting or automation tools (PowerShell, Python, etc.) for platform automation. · Understanding of AI/ML features and their application in service management. Why Join Us? · Opportunity to work on enterprise-scale digital transformation. · Collaborative and forward-thinking work environment. · Competitive salary and benefits package. If you're a passionate Flexera & SummitAI SME looking to take your skills to the next level in a dynamic and growing organization, we would love to hear from you! Send in your latest updated resume to operations@steadfastitconsulting.in and copy to shivali.s@steadfastitconsulting.in Show more Show less