Servicenow HAM & SAM Specialist (Asset Manager)

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Experience Required:

Location:

Employment Type:

Role Overview

ServiceNow HAM & SAM Specialist

Key Responsibilities

• Hardware Asset Lifecycle Management:

  Lead and manage the complete lifecycle of IT hardware assets, from procurement and deployment to maintenance, retirement, and disposal.

• Software Asset Management:

  Support SAM processes including license tracking, compliance monitoring, and optimization of software usage.

• ServiceNow HAM Pro Utilization:

  Configure, manage, and optimize ServiceNow HAM Pro modules to automate asset tracking, streamline workflows, and maintain accurate inventory.

• Cross-Functional Collaboration:

  Work closely with IT, procurement, finance, and operational teams to ensure accuracy of asset data and adherence to compliance standards.

• Policies & Procedures:

  Develop, maintain, and enforce asset management policies, procedures, and governance frameworks aligned with ITSM and ITIL best practices.

• Auditing & Compliance:

  Conduct periodic asset audits, reconcile discrepancies, and ensure compliance with licensing agreements and regulatory requirements.

• Vendor Management:

  Manage relationships with hardware and software vendors to ensure timely delivery, maintenance support, and optimal contract utilization.

• Reporting & Insights:

  Create and maintain dashboards and analytical reports in ServiceNow to provide actionable insights to leadership on asset utilization, compliance, and optimization opportunities.

Required Skills & Qualifications

• Experience:

  4–6 years of hands-on experience in

  Hardware Asset Management (HAM)

  and

  Software Asset Management (SAM)

  .

• ServiceNow Expertise:

  Proven experience with

  ServiceNow HAM Pro

  , including configuration, workflow automation, and integrations with other ITSM modules.

• Asset Lifecycle Knowledge:

  Strong understanding of ITIL-based hardware and software asset lifecycle management principles.

• Analytical Skills:

  Proficiency in creating reports, dashboards, and performing data reconciliation.

• Compliance Knowledge:

  Experience with software licensing, audit processes, and regulatory compliance.

• Collaboration & Communication:

  Strong interpersonal skills to work effectively with technical and non-technical stakeholders.

Preferred Qualifications

• ServiceNow Certified Implementation Specialist – Hardware Asset Management.
• ITIL v4 Foundation Certification.
• Experience with ServiceNow SAM Pro.
• Familiarity with CMDB and discovery tools.

If interested in the same, pls send in your updated resume to jobs@steadfastitconsulting.in and upload details to https://zfrmz.in/4X1VTXfhA85osd0bTK6N