Financial Systems Analyst I

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Job Description

• Finance Technology Data & Transformation (FTD&T) is an integral part of the Finance organization with a mission to solve Finance's existing and evolving data needs by using Technology approved tools to build scalable, reliable, and flexible data structures.

• This replacement position is in the FODL Strategy & Support team and will initially have the primary responsibility to support the team’s activities related to Project Fast Forward this project will enhance AXP’s liquidity, capital, regulatory reporting, stress testing and other capabilities to support AXP’s migration from a Category IV to Category III bank, and eventually to Category II bank.

• This role will lead and assist FT&T colleagues in delivering the appropriate Training, Confluence documentation, Product Management, Use Case Management, and Metrics to our Finance Business Partners and Finance Customers.

• This role will provide the successful candidate with a great opportunity to work across multiple areas of FTD&T and have the visibility to learn about multiple parts of Finance’s POA Data Strategy and how it will practically benefit the Finance organization and be at the heart of its’ implementation and progress.

Principle Responsibilities

• Training

o Maintain / update existing FTD&T Navigator Training Curriculum to reflect customer feedback and FODL process changes.

o Work with the FTD&T Product Owners and wider Project Fast Forward colleagues to create required Training materials for all the new and updated processes.

o Increase the awareness and effective communication of all training artefacts.

• Confluence Documentation

o Maintain / update existing FTD&T Navigator Training Curriculum to reflect customer feedback and FODL process changes.

o Ensure adequate controls, documentation and audit trails are in place to comply with internal and external control requirements and to meet our Finance customers end user needs.

o Collaborate with Product Owners to implement data process controls and support ongoing process maintenance efforts.

o Work with Technology, Finance partners, source system owners, and other stakeholders to create new documentation for all new Project Fast Forward processes.

o Increase the awareness and effective communication of all Confluence documentation.

• Product Management

o Support the FTD&T Product Manager with their Agile Product Management activities across the FTD&T organization.

o Partner with Finance stakeholders and Technology partners to ensure Agile Product Management principles are adopted appropriately and consistently.

o Increase the awareness and effective communication of all facets of Product Management

• Use Case Management

o Maintain / update the current FTD&T Use Case Management processes.

o Work with the Use Case requestees and FTD&T colleagues to document, analyze, design and implement to appropriate solutioning, as well as progress tracking.

o Increase the awareness and effective communication of all FTD&T Use Case processes.

• Metrics

o Maintain / update the existing FTD&T Metrics suite appropriately based on FTD&T colleague and Business Partner needs.

o Create new metrics in collaboration with FTD&T stakeholders as Project Fast Forward develops and implements.

o Increase the awareness and effective communication of all metrics.

• Teamwork & Collaboration

o Ability to see end-to-end process with multiple functions interrelating and global system flows.

o Ability to influence and collaborate with Business Partners acting as an enabler to business implementation in a fully controlled way.

o Work very closely with, and build relationships with other departments, including Tax, Treasury, GCO, BFS, Operations, Technologies and Compliance.

o Requires demonstrated ability to forge partnerships, gain respect and credibility across the business in order to implement initiatives.

o Contribute toward process improvements through ongoing review of processes / methods to create efficiencies and eliminate non-value-added work.

• Delivering Independently As Part Of A Global Team

o Ability to take responsibility and work with little supervision, as well as having excellent communication and good presentation skills.

o Proven ability to work efficiently with a wide range of team members and management across different functions and cultural diversity.

o Ability to operate within a team environment, whilst fulfilling on goals that you are individually accountable for.

o Ability to manage multiple sub-projects with varying deadlines.

Key Competencies & Skills:

• Degree in Finance, Technology, Information Management, Data Management or similar field

• At least 3 years demonstrable Finance / Operations back office and / or Finance project experience

• Project / Change Management skills with ability to support global teams and to collaborate across geographies in a matrix structure and deliver on customer expectations

• Good knowledge of Agile methodology and delivery concepts

• Experience working closely with Technology teams to deploy systems to re-engineer processes and solve complex business problems is a plus.

• Good understanding of SQL and familiarity with query tools (GCP/Hive) and visualization tools (Tableau, Power BI)

• Strong analytical and problem-solving skills as well as the ability to create impactful relationships with key stakeholders.

• Demonstrated organizational skills with the ability to meet critical deadlines and manage multiple projects simultaneously.

• Self-motivated, proactive, and dedicated to the delivery of high-quality service to consistently exceeds customers’ expectations.

• Results driven and ability to perform multiple tasks, work to strict deadlines and prioritise tasks.

• Excellent verbal and written communication skills

• Positive attitude and demonstrated strength as a quick learner.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.