Job
Description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Job Description: Facilities Executive (Soft Services)Client: UBS
Location: Hyderabad (Aquila & Centaurus)
Department: Facilities Management - Soft Services
Reports To: Assistant Facilities Manager / Facilities Manager
Position OverviewWe are seeking a dedicated Facilities Executive specializing in Soft Services to manage and coordinate comprehensive soft services operations across UBS Hyderabad's Aquila and Centaurus locations. This role requires a hands-on professional who can seamlessly operate between both sites, ensuring consistent service delivery and maintaining the highest standards of workplace experience for UBS employees.
Key ResponsibilitiesSoft Services Operations ManagementOversee daily soft services operations including housekeeping, catering, security, and guest services
Ensure consistent service quality standards across all soft service areas
Coordinate with service providers and vendors to maintain optimal service delivery
Monitor service schedules, staff deployment, and resource allocation
Conduct regular quality inspections and audits across service areas
Handle day-to-day operational issues and service requests
Multi-Location FlexibilityOperate seamlessly between Aquila and Centaurus locations as required
Maintain service consistency and quality standards across both sites
Adapt to varying operational requirements and employee needs at each location
Coordinate resource sharing and staff deployment between locations when needed
Ensure effective communication and coordination between site teams
Housekeeping & Cleaning ServicesSupervise housekeeping teams and cleaning operations across office areas
Monitor cleaning schedules, standards, and compliance with hygiene protocols
Conduct regular inspections of washrooms, common areas, and workspaces
Manage cleaning supplies inventory and consumption tracking
Ensure compliance with health and safety cleaning standards
Handle special cleaning requirements and deep cleaning initiatives
Food Services & Catering ManagementOversee cafeteria operations, food quality, and service standards
Coordinate catering services for meetings, events, and special occasions
Monitor food safety, hygiene standards, and regulatory compliance
Manage vendor relationships with catering service providers
Handle employee feedback and complaints related to food services
Support menu planning and dietary requirement accommodations
Security & Access ControlCoordinate with security teams and monitor access control systems
Ensure proper visitor management and guest registration processes
Monitor CCTV systems and security protocols compliance
Handle security-related incidents and coordinate with relevant teams
Manage ID card issuance and access rights coordination
Support emergency evacuation procedures and safety drills
Reception & Guest ServicesOversee reception desk operations and guest service standards
Manage visitor registration, escort services, and meeting room coordination
Ensure professional front-of-house service delivery
Handle VIP visits and special guest arrangements
Coordinate with external service providers for guest requirements
Maintain reception area presentation and ambiance
Vendor & Service Provider ManagementManage relationships with soft services vendors and contractors
Monitor vendor performance against service level agreements
Coordinate vendor schedules, deployments, and service delivery
Handle vendor-related issues, complaints, and performance improvements
Ensure proper vendor compliance with safety and security protocols
Support contract management and renewal processes
Employee Experience & Service ExcellenceEnsure exceptional workplace experience for all UBS employees
Handle employee service requests, complaints, and feedback efficiently
Implement service improvements based on employee suggestions
Coordinate special events, celebrations, and employee engagement activities
Support workplace wellness initiatives and employee comfort measures
Maintain high standards of customer service across all touchpoints
Required QualificationsEducation & ExperienceBachelor's degree in Facilities Management, Hotel Management, Business Administration, or related field
4-6 years of experience in soft services or facilities management
2+ years of hands-on experience in housekeeping, catering, or guest services
Experience in corporate environment or commercial real estate preferred
Background in service industry with customer-facing experience
Core CompetenciesSoft Services ExpertiseStrong knowledge of housekeeping operations and cleaning standards
Understanding of food service operations and catering management
Experience with security protocols and access control systems
Knowledge of guest services and reception management
Familiarity with soft services vendor management
Operational SkillsStrong attention to detail and quality control capabilities
Excellent organizational and time management skills
Ability to multitask and manage multiple service areas simultaneously
Problem-solving skills and ability to handle service disruptions
Understanding of health, safety, and hygiene standards
Communication & Interpersonal SkillsExcellent verbal and written communication skills
Strong customer service orientation and employee interaction skills
Ability to coordinate with diverse teams and service providers
Professional demeanor and presentation skills
Multilingual capabilities (English, Hindi, Telugu preferred)
Technical SkillsProficiency in MS Office Suite (Word, Excel, PowerPoint)
Basic knowledge of facilities management systems
Understanding of vendor management processes
Knowledge of safety and compliance requirements
Familiarity with service quality measurement tools
Key Performance IndicatorsService Quality: Maintain service quality scores above 4.0/5.0 across all areas
Response Time: Address service requests within defined SLA timelines
Employee Satisfaction: Achieve high satisfaction ratings for soft services
Vendor Performance: Ensure all vendors meet performance standards
Cost Management: Support budget adherence and cost optimization initiatives
Compliance: Maintain 100% compliance with health, safety, and hygiene standards
Working Conditions & RequirementsLocation Flexibility: Regular rotation between Aquila and Centaurus as operational needs require
Working Hours: Standard business hours with flexibility for extended coverage when needed
Physical Requirements: Regular site walks, inspections, and coordination activities
Availability: Occasional support during events, emergencies, or special requirements
Travel: Movement between locations and vendor facilities as needed
Career Development OpportunitiesProgression to Assistant Facilities Manager role
Cross-training in hard services and facilities management
Professional development in service excellence and operations management
Leadership development opportunities
Industry certifications and training programs
Compensation & BenefitsCompetitive salary commensurate with experience
Performance-based incentives
Transportation allowance
Medical insurance and wellness benefits
Professional development support
JLL employee benefits and career advancement opportunities
Ideal Candidate Profile: A service-oriented facilities professional with strong soft services background, excellent attention to detail, and the flexibility to manage diverse service operations across multiple locations while maintaining exceptional service standards.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
