Job Description: Facilities Executive (Soft Services)
Client:
UBS
Location:
Hyderabad (Aquila & Centaurus)
Department:
Facilities Management - Soft Services
Reports To:
Assistant Facilities Manager / Facilities ManagerPosition OverviewWe are seeking a dedicated Facilities Executive specializing in Soft Services to manage and coordinate comprehensive soft services operations across UBS Hyderabad's Aquila and Centaurus locations. This role requires a hands-on professional who can seamlessly operate between both sites, ensuring consistent service delivery and maintaining the highest standards of workplace experience for UBS employees.Key ResponsibilitiesSoft Services Operations Management
- Oversee daily soft services operations including housekeeping, catering, security, and guest services
- Ensure consistent service quality standards across all soft service areas
- Coordinate with service providers and vendors to maintain optimal service delivery
- Monitor service schedules, staff deployment, and resource allocation
- Conduct regular quality inspections and audits across service areas
- Handle day-to-day operational issues and service requests
Multi-Location Flexibility
- Operate seamlessly between Aquila and Centaurus locations as required
- Maintain service consistency and quality standards across both sites
- Adapt to varying operational requirements and employee needs at each location
- Coordinate resource sharing and staff deployment between locations when needed
- Ensure effective communication and coordination between site teams
Housekeeping & Cleaning Services
- Supervise housekeeping teams and cleaning operations across office areas
- Monitor cleaning schedules, standards, and compliance with hygiene protocols
- Conduct regular inspections of washrooms, common areas, and workspaces
- Manage cleaning supplies inventory and consumption tracking
- Ensure compliance with health and safety cleaning standards
- Handle special cleaning requirements and deep cleaning initiatives
Food Services & Catering Management
- Oversee cafeteria operations, food quality, and service standards
- Coordinate catering services for meetings, events, and special occasions
- Monitor food safety, hygiene standards, and regulatory compliance
- Manage vendor relationships with catering service providers
- Handle employee feedback and complaints related to food services
- Support menu planning and dietary requirement accommodations
Security & Access Control
- Coordinate with security teams and monitor access control systems
- Ensure proper visitor management and guest registration processes
- Monitor CCTV systems and security protocols compliance
- Handle security-related incidents and coordinate with relevant teams
- Manage ID card issuance and access rights coordination
- Support emergency evacuation procedures and safety drills
Reception & Guest Services
- Oversee reception desk operations and guest service standards
- Manage visitor registration, escort services, and meeting room coordination
- Ensure professional front-of-house service delivery
- Handle VIP visits and special guest arrangements
- Coordinate with external service providers for guest requirements
- Maintain reception area presentation and ambiance
Vendor & Service Provider Management
- Manage relationships with soft services vendors and contractors
- Monitor vendor performance against service level agreements
- Coordinate vendor schedules, deployments, and service delivery
- Handle vendor-related issues, complaints, and performance improvements
- Ensure proper vendor compliance with safety and security protocols
- Support contract management and renewal processes
Employee Experience & Service Excellence
- Ensure exceptional workplace experience for all UBS employees
- Handle employee service requests, complaints, and feedback efficiently
- Implement service improvements based on employee suggestions
- Coordinate special events, celebrations, and employee engagement activities
- Support workplace wellness initiatives and employee comfort measures
- Maintain high standards of customer service across all touchpoints
Required Qualifications
Education & Experience
- Bachelor's degree in Facilities Management, Hotel Management, Business Administration, or related field
- 4-6 years of experience in soft services or facilities management
- 2+ years of hands-on experience in housekeeping, catering, or guest services
- Experience in corporate environment or commercial real estate preferred
- Background in service industry with customer-facing experience
Core Competencies
Soft Services Expertise
- Strong knowledge of housekeeping operations and cleaning standards
- Understanding of food service operations and catering management
- Experience with security protocols and access control systems
- Knowledge of guest services and reception management
- Familiarity with soft services vendor management
Operational Skills
- Strong attention to detail and quality control capabilities
- Excellent organizational and time management skills
- Ability to multitask and manage multiple service areas simultaneously
- Problem-solving skills and ability to handle service disruptions
- Understanding of health, safety, and hygiene standards
Communication & Interpersonal Skills
- Excellent verbal and written communication skills
- Strong customer service orientation and employee interaction skills
- Ability to coordinate with diverse teams and service providers
- Professional demeanor and presentation skills
- Multilingual capabilities (English, Hindi, Telugu preferred)
Technical Skills
- Proficiency in MS Office Suite (Word, Excel, PowerPoint)
- Basic knowledge of facilities management systems
- Understanding of vendor management processes
- Knowledge of safety and compliance requirements
- Familiarity with service quality measurement tools
Key Performance Indicators
- Service Quality: Maintain service quality scores above 4.0/5.0 across all areas
- Response Time: Address service requests within defined SLA timelines
- Employee Satisfaction: Achieve high satisfaction ratings for soft services
- Vendor Performance: Ensure all vendors meet performance standards
- Cost Management: Support budget adherence and cost optimization initiatives
- Compliance: Maintain 100% compliance with health, safety, and hygiene standards
Working Conditions & Requirements
- Location Flexibility: Regular rotation between Aquila and Centaurus as operational needs require
- Working Hours: Standard business hours with flexibility for extended coverage when needed
- Physical Requirements: Regular site walks, inspections, and coordination activities
- Availability: Occasional support during events, emergencies, or special requirements
- Travel: Movement between locations and vendor facilities as needed
Career Development Opportunities
- Progression to Assistant Facilities Manager role
- Cross-training in hard services and facilities management
- Professional development in service excellence and operations management
- Leadership development opportunities
- Industry certifications and training programs
Compensation & Benefits
- Competitive salary commensurate with experience
- Performance-based incentives
- Transportation allowance
- Medical insurance and wellness benefits
- Professional development support
- JLL employee benefits and career advancement opportunities
Ideal Candidate Profile:
A service-oriented facilities professional with strong soft services background, excellent attention to detail, and the flexibility to manage diverse service operations across multiple locations while maintaining exceptional service standards.
