Oversee daily soft services operations including housekeeping, catering, security, and guest services
Ensure consistent service quality standards across all soft service areas
Coordinate with service providers and vendors to maintain optimal service delivery
Monitor service schedules, staff deployment, and resource allocation
Conduct regular quality inspections and audits across service areas
Handle day-to-day operational issues and service requests

Multi-Location Flexibility

Operate seamlessly between Aquila and Centaurus locations as required
Maintain service consistency and quality standards across both sites
Adapt to varying operational requirements and employee needs at each location
Coordinate resource sharing and staff deployment between locations when needed
Ensure effective communication and coordination between site teams

Housekeeping Cleaning Services

Supervise housekeeping teams and cleaning operations across office areas
Monitor cleaning schedules, standards, and compliance with hygiene protocols
Conduct regular inspections of washrooms, common areas, and workspaces
Manage cleaning supplies inventory and consumption tracking
Ensure compliance with health and safety cleaning standards
Handle special cleaning requirements and deep cleaning initiatives

Food Services Catering Management

Oversee cafeteria operations, food quality, and service standards
Coordinate catering services for meetings, events, and special occasions
Monitor food safety, hygiene standards, and regulatory compliance
Manage vendor relationships with catering service providers
Handle employee feedback and complaints related to food services
Support menu planning and dietary requirement accommodations

Security Access Control

Coordinate with security teams and monitor access control systems
Ensure proper visitor management and guest registration processes
Monitor CCTV systems and security protocols compliance
Handle security-related incidents and coordinate with relevant teams
Manage ID card issuance and access rights coordination
Support emergency evacuation procedures and safety drills

Reception Guest Services

Oversee reception desk operations and guest service standards
Manage visitor registration, escort services, and meeting room coordination
Ensure professional front-of-house service delivery
Handle VIP visits and special guest arrangements
Coordinate with external service providers for guest requirements
Maintain reception area presentation and ambiance

Vendor Service Provider Management

Manage relationships with soft services vendors and contractors
Monitor vendor performance against service level agreements
Coordinate vendor schedules, deployments, and service delivery
Handle vendor-related issues, complaints, and performance improvements
Ensure proper vendor compliance with safety and security protocols
Support contract management and renewal processes

Employee Experience Service Excellence

Ensure exceptional workplace experience for all UBS employees
Handle employee service requests, complaints, and feedback efficiently
Implement service improvements based on employee suggestions
Coordinate special events, celebrations, and employee engagement activities
Support workplace wellness initiatives and employee comfort measures
Maintain high standards of customer service across all touchpoints

Required Qualifications Education Experience

Bachelors degree in Facilities Management, Hotel Management, Business Administration, or related field
4-6 years of experience in soft services or facilities management
2+ years of hands-on experience in housekeeping, catering, or guest services
Experience in corporate environment or commercial real estate preferred
Background in service industry with customer-facing experience

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