Export Sales Coordinator

Job Title : Export Sales Coordinator

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Job Summary

The Export Sales Coordinator plays a key role in supporting international sales operations by coordinating with customers, logistics, documentation, and internal teams. The role ensures smooth order execution, timely shipments, and customer satisfaction in compliance with global trade regulations.

Key Responsibilities

1. Sales Coordination

• Assist export managers with quotation preparation, order processing, and customer follow-ups.
• Coordinate with customers for order confirmation, product details, lead times, and payment terms.
• Maintain accurate customer records, pricing, and order history in CRM or ERP systems.

2. Documentation & Compliance

• Prepare and manage export documents including Proforma Invoices, Commercial Invoices, Packing Lists, Certificates of Origin, BL/AWB, and shipping instructions.
• Ensure all export documentation complies with customs regulations, INCOTERMS, and international trade laws.
• Liaise with CHA (Customs House Agents), freight forwarders, and government authorities for documentation and clearances.

3. Logistics Management

• Coordinate with production and logistics teams to meet shipment schedules.
• Track shipments and update customers on delivery status.
• Optimize freight and transportation costs while ensuring delivery timelines.

4. Customer Service

• Serve as the point of contact for export customers for order updates, dispatch, and after-sales service queries.
• Resolve issues related to delivery, documentation, or product non-conformance, in coordination with internal teams.

5. MIS & Reporting

• Maintain and report export sales data, shipment schedules, and documentation status.
• Generate weekly and monthly reports for the Export Manager or Sales Head.

Required Skills and Qualifications

• Bachelor’s degree in International Business, Commerce, or related field. MBA preferred.
• 2–5 years of experience in export sales coordination or international logistics.
• Knowledge of export documentation, INCOTERMS, LC handling, and international shipping.
• Familiarity with DGFT, EPCs, and statutory bodies involved in exports.
• Excellent written and spoken English.
• Proficiency in MS Office, ERP (Tally, SAP, or similar), and CRM systems.
• Strong attention to detail, coordination, and problem-solving skills.

Preferred Qualifications

• Experience in a manufacturing or engineering products company.
• Exposure to Middle East, African, or ASEAN markets.

What We Offer

• Opportunity to work with a globally expanding sustainable technology company.
• Exposure to international business and cross-cultural work environments.
• Career development, training, and performance-based growth.