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Executive

Executive

Tripjack

0 years

0 Lacs

delhi

Posted:2 days ago| Platform: GlassDoor logo

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Skills Required

macos security troubleshooting mdm firewall network support resolve vpn controls management usb compliance enrollment onboarding offboarding triage escalation networking dhcp ip sonicwall cisco filtering inventory data excel analysis

Work Mode

On-site

Job Type

Part Time

Job Description

Role Summary

We are looking for an experienced L2 IT Engineer with strong expertise in macOS environments, MDM, endpoint security (EDR), and enterprise networking.

The candidate will be responsible for advanced troubleshooting of macOS and Windows endpoints, managing MDM policies, EDR alerts, supporting firewall/network connectivity, and maintaining IT asset inventory.

Key Responsibilities

1. macOS Support & Administration

Advanced troubleshooting of macOS laptops (Intel & Apple Silicon)
Resolve macOS issues related to:
Login & FileVault
Activation Lock / Apple ID conflicts
OS upgrade failures
Kernel extensions / system extensions
Camera, audio, Wi-Fi, VPN, certificate issues
Support macOS security controls and system preferences
Work with Apple Business Manager (ABM) concepts (preferred)

2. MDM Management (macOS & Windows)

Manage devices using MDM platforms (Scalefusion / Jamf / Intune or similar)
Deploy and maintain:
Password policies
Screen lock & timeout
USB restrictions
Application allow/block policies
OS updates and compliance policies
Troubleshoot MDM enrollment, policy sync, and compliance issues
Coordinate device onboarding and offboarding via MDM

3. Endpoint Security / EDR

Handle endpoint security tools such as:
Trend Micro / Defender / CrowdStrike / SentinelOne (any)
Monitor and respond to:
EDR alerts
DLP violations
Malware and suspicious activity
Perform basic incident triage and escalation to L3/Security team
Ensure endpoints remain compliant with security baselines

4. Networking & Firewall Support

Troubleshoot network connectivity issues:
LAN / Wi-Fi / VPN
DNS, DHCP, IP conflicts
Hands-on exposure to enterprise firewalls (Sophos / FortiGate / SonicWall / Cisco – any)
Assist in:
Firewall rule validation
VPN troubleshooting
Internet access issues
Web filtering and access control verification

5. Windows & Peripheral Support

L2 support for Windows laptops/desktops
Troubleshoot:
OS issues
Driver problems
BitLocker
Performance issues
Support printers:
Network printers
Driver installation
Queue and spooler issues

6. Asset & Inventory Management

Maintain accurate IT asset inventory:
Laptops (macOS & Windows)
Printers
Accessories
Track device lifecycle:
Allocation
Replacement
Decommissioning
Coordinate with HR/Admin during onboarding & offboarding
Ensure asset data accuracy in inventory systems (Excel / ITSM / CMDB)

Ticketing & Documentation

Handle L2 tickets
Provide root cause analysis for recurring issues
Document:
Standard fixes
SOPs
Known issues
Work closely with L1 & L3 teams

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Executive