Seeking a Digital Marketing Manager to lead strategy, SEO, performance marketing, and social media campaigns. Drive ROI, manage agencies, and optimize digital presence across channels. 3+ years experience in D2C/ecommerce preferred.

Roles and Responsibilities:- - Handle customer inquiries and provide accurate and timely responses via phone, email, or chat.- Resolve customer complaints and issues professionally and efficiently.- Collaborate with other departments to ensure prompt resolution of customer concerns.- Maintain a high level of product knowledge to effectively address customer inquiries.- Identify and implement process improvements to enhance the overall customer experience.- Monitor customer satisfaction levels and implement strategies to improve customer retention.- Train and mentor junior customer service representatives to ensure consistent service delivery.- Prepare and analyze customer service reports to identify trends and areas for improvement.- Assist in the development and implementation of customer service policies and procedures.- Stay updated on industry trends and best practices to provide exceptional customer service. Qualifications :-- Bachelor's degree in Business Administration or a related field.- Minimum of 1 year of experience in a customer service role, preferably in a supervisory capacity.- Excellent verbal and written communication skills.- Strong problem-solving and decision-making abilities.- Ability to work well under pressure and meet tight deadlines.- Proficient in using customer service software and Microsoft Office Suite.- Exceptional interpersonal skills and the ability to build rapport with customers.- Detail-oriented with excellent organizational skills.- Ability to work independently and as part of a team.- Flexibility to work in shifts, including weekends and holidays, if required. Soft Skills: -- Excellent verbal and written communication skills.- Strong problem-solving and decision-making abilities.- Ability to handle multiple tasks simultaneously while maintaining attention to detail.- Customer-focused mindset with a genuine passion for delivering exceptional service.- Proficient in using customer service software, CRM systems, and Microsoft Office Suite.- Ability to work in a fast-paced environment and adapt to changing priorities.- Empathy and patience when dealing with frustrated or upset customers. Technical Skills: -- Proficiency in using basic Excel functions, such as data entry, sorting, filtering, and basic formulas, is valuable for organizing and analyzing customer data, creating reports, and maintaining accurate records.- Familiarity with tracking websites and systems (e.g., shipment tracking platforms) enables you to assist customers in tracking their orders, providing real-time updates, and addressing any delivery-related concerns.- Strong email management skills, including drafting professional and concise emails, organizing and prioritizing incoming emails, and responding promptly, are essential for efficient communication with customers and colleagues. This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Executive/Senior Executive Key Responsibilities 1. Assist Buyers with Order Status : - Retrieve and update order information accurately and efficiently. - Provide buyers with real-time updates on their order status, including tracking information, shipment details, and estimated delivery times. - Resolve any issues related to order tracking, delivery delays, or missing items by coordinating with the appropriate teams. 2. Attend Incoming Calls : - Answer incoming calls in a timely and professional manner. - Listen actively to buyer concerns and inquiries and provide appropriate solutions or escalate to the relevant department, if necessary. - Maintain a friendly and customer-centric approach while handling calls. 3. Resolve Buyer Queries : - Respond promptly to buyer inquiries via email, call, and chat channels. - Provide accurate and helpful information to address buyer concerns, product inquiries, and service-related issues. - Demonstrate empathy, patience, and professionalism while addressing buyer concerns. 4. Handle Return Cases : - Process return requests efficiently and accurately. - Assist buyers in understanding the return process, including providing information on return policies, procedures, and any required documentation. - Coordinate with relevant departments to ensure smooth and timely return processing. 5. Maintain Customer Service Standards : - Ensure adherence to established customer service standards and protocols. - Strive to exceed customer expectations by delivering exceptional service experiences. - Continuously develop product knowledge and stay updated on company policies and procedures.Qualification Any Graduate / HSC passed with relevant experience (Min 6 months) This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Customer Service Executive NIGHT SHIFT Male candidates only Key Responsibilities 1. Assist Buyers with Order Status: Retrieve and update order information accurately and efficiently. Provide buyers with real-time updates on their order status, including tracking information, shipment details, and estimated delivery times. Resolve any issues related to order tracking, delivery delays, or missing items by coordinating with the appropriate teams. 2. Attend Incoming Calls: Answer incoming calls in a timely and professional manner. Listen actively to buyer concerns and inquiries and provide appropriate solutions or escalate to the relevant department, if necessary. Maintain a friendly and customer-centric approach while handling calls. 3. Resolve Buyer Queries: Respond promptly to buyer inquiries via email, call, and chat channels. Provide accurate and helpful information to address buyer concerns, product inquiries, and service-related issues. Demonstrate empathy, patience, and professionalism while addressing buyer concerns. 4. Handle Return Cases: Process return requests efficiently and accurately. Assist buyers in understanding the return process, including providing information on return policies, procedures, and any required documentation. Coordinate with relevant departments to ensure smooth and timely return processing. 5. Maintain Customer Service Standards: Ensure adherence to established customer service standards and protocols. Strive to exceed customer expectations by delivering exceptional service experiences. Continuously develop product knowledge and stay updated on company policies and procedures. Qualification- Any Graduate / HSC passed with relevant experience (Min 6 months). This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Looking for a Performance Marketing Executive to manage Google PPC campaigns. Must have 2–6 yrs experience in keyword research, ad creation, A/B testing, and campaign optimization to drive ROI. Google Ads certification is a plus.

Customer Service Executive : NIGHT SHIFT : Male candidates only Key Responsibilities: 1. Assist Buyers with Order Status: Retrieve and update order information accurately and efficiently. Provide buyers with real-time updates on their order status, including tracking information, shipment details, and estimated delivery times. Resolve any issues related to order tracking, delivery delays, or missing items by coordinating with the appropriate teams. 2. Attend Incoming Calls: Answer incoming calls in a timely and professional manner. Listen actively to buyer concerns and inquiries and provide appropriate solutions or escalate to the relevant department, if necessary. Maintain a friendly and customer-centric approach while handling calls. 3. Resolve Buyer Queries: Respond promptly to buyer inquiries via email, call, and chat channels. Provide accurate and helpful information to address buyer concerns, product inquiries, and service-related issues. Demonstrate empathy, patience, and professionalism while addressing buyer concerns. 4. Handle Return Cases: Process return requests efficiently and accurately. Assist buyers in understanding the return process, including providing information on return policies, procedures, and any required documentation. Coordinate with relevant departments to ensure smooth and timely return processing. 5. Maintain Customer Service Standards: Ensure adherence to established customer service standards and protocols. Strive to exceed customer expectations by delivering exceptional service experiences. Continuously develop product knowledge and stay updated on company policies and procedures. Qualification: - Any Graduate / HSC passed with relevant experience (Min 6 months). -

Roles and Responsibilities:- - Handle customer inquiries and provide accurate and timely responses via phone, email, or chat. - Resolve customer complaints and issues professionally and efficiently. - Collaborate with other departments to ensure prompt resolution of customer concerns. - Maintain a high level of product knowledge to effectively address customer inquiries. - Identify and implement process improvements to enhance the overall customer experience. - Monitor customer satisfaction levels and implement strategies to improve customer retention. - Train and mentor junior customer service representatives to ensure consistent service delivery. - Prepare and analyze customer service reports to identify trends and areas for improvement. - Assist in the development and implementation of customer service policies and procedures. - Stay updated on industry trends and best practices to provide exceptional customer service. Qualifications :- - Bachelor's degree in Business Administration or a related field. - Minimum of 1 year of experience in a customer service role, preferably in a supervisory capacity. - Excellent verbal and written communication skills. - Strong problem-solving and decision-making abilities. - Ability to work well under pressure and meet tight deadlines. - Proficient in using customer service software and Microsoft Office Suite. - Exceptional interpersonal skills and the ability to build rapport with customers. - Detail-oriented with excellent organizational skills. - Ability to work independently and as part of a team. - Flexibility to work in shifts, including weekends and holidays, if required. Soft Skills:- - Excellent verbal and written communication skills. - Strong problem-solving and decision-making abilities. - Ability to handle multiple tasks simultaneously while maintaining attention to detail. - Customer-focused mindset with a genuine passion for delivering exceptional service. - Proficient in using customer service software, CRM systems, and Microsoft Office Suite. - Ability to work in a fast-paced environment and adapt to changing priorities. - Empathy and patience when dealing with frustrated or upset customers. Technical Skills:- - Proficiency in using basic Excel functions, such as data entry, sorting, filtering, and basic formulas, is valuable for organizing and analyzing customer data, creating reports, and maintaining accurate records. - Familiarity with tracking websites and systems (e.g., shipment tracking platforms) enables you to assist customers in tracking their orders, providing real-time updates, and addressing any delivery-related concerns. - Strong email management skills, including drafting professional and concise emails, organizing and prioritizing incoming emails, and responding promptly, are essential for efficient communication with customers and colleagues.

Role & responsibilities Build and maintain automated workflows using no-code tools like n8n Work with APIs and webhooks to integrate various systems and tools Collaborate with the team to iterate on workflow designs based on feedback and evolving needs Troubleshoot and optimize existing automation pipelines Document processes and contribute to internal knowledge sharing Preferred candidate profile Comfortable working with no-code platforms , especially n8n Basic understanding of APIs, webhooks, and integration logic Strong problem-solving mindset and attention to detail Eagerness to learn quickly and iterate based on feedback Ability to work independently and manage tasks responsibly

Role & responsibilities Build and maintain automated workflows using no-code tools like n8n Work with APIs and webhooks to integrate various systems and tools Collaborate with the team to iterate on workflow designs based on feedback and evolving needs Troubleshoot and optimize existing automation pipelines Document processes and contribute to internal knowledge sharing Preferred candidate profile Comfortable working with no-code platforms , especially n8n Basic understanding of APIs, webhooks, and integration logic Strong problem-solving mindset and attention to detail Eagerness to learn quickly and iterate based on feedback Ability to work independently and manage tasks responsibly

Role & responsibilities Build and maintain automated workflows using no-code tools like n8n Work with APIs and webhooks to integrate various systems and tools Collaborate with the team to iterate on workflow designs based on feedback and evolving needs Troubleshoot and optimize existing automation pipelines Document processes and contribute to internal knowledge sharing Preferred candidate profile Comfortable working with no-code platforms , especially n8n Basic understanding of APIs, webhooks, and integration logic Strong problem-solving mindset and attention to detail Eagerness to learn quickly and iterate based on feedback Ability to work independently and manage tasks responsibly

Internship Opportunity No-Code Automation Were looking for a proactive intern to help build and maintain automated workflows using no-code tools like n8n . Key Responsibilities: Build and optimize automation workflows Integrate tools using APIs and webhooks Troubleshoot and iterate workflows Maintain documentation and support knowledge sharing Who Should Apply: Familiar with no-code platforms (esp. n8n) Basic understanding of APIs & webhooks Strong problem-solving and learning attitude Can work independently Location Note: Candidates whose hometown is Siliguri but are currently based in other cities are encouraged to apply . Were open to relocation for the right fit and this is a great opportunity to move back home while gaining hands-on experience.

Roles & responsibilities: Create and execute comprehensive advertising strategies aligned with the brand's ecommerce objectives. Utilize various advertising platforms (e.g., Marketplace Ads- Amazon, Walmart +Target Ads) to maximize reach and impact.

Seeking a go-getter Vendor Acquisition Specialist for a global sales role. Source, pitch & onboard vendors, drive revenue, and own your numbers. Must have 2–6 yrs in sales, fluent English, and night shift flexibility. High incentives & fast growth!

Seeking a go-getter Vendor Acquisition Specialist for a global sales role. Source, pitch & onboard vendors, drive revenue, and own your numbers. Must have 2–6 yrs in sales, fluent English, and night shift flexibility. High incentives & fast growth!

Join our global Vendor Partnerships Team and onboard international vendors in the US shift (6 PM–3 AM IST). If you're sharp with numbers and confident on calls, scale your career globally from Mumbai

Join our global Vendor Partnerships Team and onboard international vendors in the US shift (6 PM–3 AM IST). If you're sharp with numbers and confident on calls, scale your career globally from Mumbai

Join our global Vendor Partnerships Team and onboard international vendors in the US shift (6 PM–3 AM IST). If you're sharp with numbers and confident on calls, scale your career globally from Siliguri, Mumbai, or Kolkata.

Join our global Vendor Partnerships Team and onboard international vendors in the US shift (6 PM–3 AM IST). If you're sharp with numbers and confident on calls, scale your career globally from Siliguri

Join our global Vendor Partnerships Team and onboard international vendors in the US shift (6 PM–3 AM IST). If you're sharp with numbers and confident on calls, scale your career globally from Mumbai

Join our global Vendor Partnerships Team and onboard international vendors in the US shift (6 PM–3 AM IST). If you're sharp with numbers and confident on calls, scale your career globally from Mumbai