Executive - Customer Service

Only Kanpur candidates
Freshers preferred

JOB DESCRIPTION – CUSTOMER SUPPORT EXECUTIVE – COMPLAINCE

Duties and Responsibilities include but are not limited to the following:

Job Description and Responsibility

Pre-Transaction Monitoring

• Pre-Transaction Monitoring
• Querying with the clients, for the necessary documents as proof of actual trade for which payments are uploaded.
• Execution of Inward/Outward payments with proper Web Due Diligence on Remitter and Beneficiary (Consignee if involved)
• Coverage of full range of AML activities from Transaction Monitoring to Investigations
• Performing background screening checks on associated parties for the outward/inward payments processing using, Lexis Nexis, Ofac sanction list etc.
• Maintain a current understanding of money laundering and terrorist financing issues, including policies, procedures, regulations, industry best practice, criminal typologies and developing trends
• PEP and Sanction list screening - Screen individuals and entities against global sanction lists issued by OFAC, UN and other international and domestic government agencies
• Ensure efficient identification and monitoring of suspicious activities and transactions.

Client On-Boarding

• Coordinate the end-to-end onboarding of new clients, ensuring a smooth transition from sales to active account status.
• Collect, review, and verify all required Know Your Customer (KYC) and Anti-Money Laundering (AML) documentation in accordance with regulatory requirements.
• Ensure accurate data entry and maintenance of client records in our system
• Liaise with internal teams (AML/CFT Compliance Risk,) to resolve documentation or approval delays and ensure timely activation of client accounts.
• Act as the main point of contact for new clients during the onboarding phase, providing timely updates and managing expectations.
• Prepare onboarding packs and ensure all agreements and service-level documents are properly signed and stored.
• Continuously assess the onboarding process for inefficiencies or risk exposures and suggest improvements.
• Maintain strong knowledge of applicable financial regulations, including local regulatory compliance.

Background Screening:

• Performing background screening checks on related parties for the outward/inward payments processing using world check, Lexis Nexis, etc.
• Filing STR: Report and filing of STR to MLRO and other regulatory institutions based on the internal assessment of transaction rejected and also on the risk assessment of approval

Additional Functions:

• Perform routine duties with minimal supervision using standard compliance practices & procedures
• Checking and tracking daily whether supporting documents have been received for Transaction Monitoring, Onboarding, and other Compliance processes.
• Reviewing the Invoice details, bill of lading and other supporting documents submitted by the
• Clients and in case of any query Cross verifying the Payment details with the Customer over the mail.
• Comply with all safety policies, practices, and procedures
• Participate in proactive team efforts to achieve the goals of the financial institution.
• Perform other duties as assigned
• Experience in managing priorities
• Experience communicating to different levels in an organization
• Experience working in a team environment with a track record of building relationships and working collaboratively
• Assisting the Lead in system enhancement and UAT testing
• Assisting the Lead in Adding/blocking Bank Swift codes in compliance system
• Adding HIGH RISK Names in Compliance system
• Assisting Compliance Team in Clearing the RED Flag payments from the RED FLAG Opinion

Desired Skills & Experience

• Trainee Freshers - Graduate/ Postgraduate in business, finance, accounting, or related field
• Strong communication skills and capable of working in multi-lingual working environment
• Fluency in spoken and written English
• Basic Knowledge of Computers and Internet like Windows Operating System, Desktop, Ms. Word, Ms. Excel
• Creation of Email Account, Google search, Google Meetings etc.
• Strong Skills in MS Office

Job Types: Full-time, Permanent, Fresher

Pay: ₹14,000.00 - ₹15,000.00 per month

Benefits:

• Health insurance
• Provident Fund
• Work from home

Schedule:

• Rotational shift

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person

Expected Start Date: 05/08/2025