1) Responsibilities: a) Resolving Customer Issues: Customer Service Executives handle customer inquiries, complaints, and requests. They aim to resolve issues promptly and efficiently. b) Liaison with Other Departments: They collaborate with sales, production, and global logistics teams to ensure timely and cost-effective customer service. c) Inventory and Order Management: Prioritizing orders, adjusting schedules, and ensuring efficient scheduling and routing for on-time deliveries. d) Budget Management: Managing the market budget for logistics operations. e) Customer Collaboration: Establishing a strong customer collaboration process. f) Reporting: Providing regular reports to the Area Vice President. g) Meeting Customer Expectations: Committed to meeting current and future customer requirements. h) Cost Estimation: Overseeing cost estimating processes within customer service. 2) Qualifications and Skills: 3) Education: A diploma or degree in logistics, supply chain management, or a related field is beneficial. 4) Experience: Proven experience in customer service or a similar role, preferably in the logistics industry. 5) Knowledge: Strong understanding of logistics and supply chain processes. Communication: Excellent communication, problem-solving, and interpersonal skills.
SM Express Logistics Pvt. Ltd. is looking for Sales Executive to join our dynamic team and embark on a rewarding career journey Responsibilities: Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams
SM Express Logistics Pvt. Ltd. is looking for Sales Executive to join our dynamic team and embark on a rewarding career journey Responsibilities: Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams
SM Express Logistics Pvt. Ltd. is looking for Sales Executive to join our dynamic team and embark on a rewarding career journey Responsibilities: Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams
SM Express Logistics Pvt. Ltd. is looking for Back Office - Collection Executive to join our dynamic team and embark on a rewarding career journey Responsibilities Debt Recovery: Initiate contact with customers to recover outstanding debts through various communication channels such as phone calls, emails, and letters Negotiation: Negotiate and establish repayment plans or settlements with customers, adhering to company policies and guidelines Customer Communication: Communicate with customers in a professional and empathetic manner, providing information and addressing inquiries related to outstanding debts Skip Tracing: Utilize skip tracing techniques to locate and contact customers with overdue payments Documentation: Maintain accurate and up-to-date records of customer interactions, payment agreements, and collection activities Compliance: Ensure compliance with legal and regulatory requirements governing debt collection practices Reporting:Generate regular reports on collection activities, account statuses, and relevant metrics Customer Relations: Build and maintain positive relationships with customers to encourage cooperation and facilitate debt resolution Quality Assurance: Adhere to established quality standards and follow company procedures for ethical debt collection practices Continuous Learning: Stay informed about industry best practices, regulations, and updates related to debt collection
SM Express Logistics Pvt. Ltd. is looking for Executive - Customer Service to join our dynamic team and embark on a rewarding career journey Responsibilities: Respond to customer inquiries via phone, email, or live chat in a timely and professional manner Resolve customer complaints and issues, and escalate to higher-level management as necessary Record customer interactions and transactions in a customer service database Maintain a thorough knowledge of the company's products, services, and processes Provide customers with information about product features, pricing, and availability Cross-sell and upsell products and services to meet customer needs and increase sales Process customer orders, returns, and exchanges in a timely and efficient manner Follow up with customers to ensure their needs have been met and to resolve any outstanding issues
SM Express Logistics Pvt. Ltd. is looking for Secretary to MD to join our dynamic team and embark on a rewarding career journey As a Secretary you will assume the duty of clerical and administrative support in order to optimize workflow procedures in the office Support and facilitate the completion of regular reports Develop and maintain a filing system Check frequently the levels of office supplies and place appropriate orders Make travel arrangements Document expenses and hand in reportsUndertake occasional receptionist duties
SM Express Logistics Pvt. Ltd. is looking for Back Office Executive to join our dynamic team and embark on a rewarding career journey Responsibilities: Data Entry: Recording and updating information into the database accurately and efficiently. Processing Transactions: Handling and processing routine transactions such as invoices, receipts, and payments. Record Keeping: Maintaining accurate and organized records of transactions and other relevant data. Customer Support: Answering customer inquiries, resolving problems, and providing information as needed. Documentation: Preparing reports, maintaining records, and organizing files. Compliance: Ensuring all activities comply with company policies and regulations. Team Support: Assisting team members and contributing to team goals. Reporting: Generating reports and presenting findings to management.The ideal candidate for this role should have attention to detail, and the ability to work independently and in a team environment.
SM Express Logistics Pvt. Ltd. is looking for Executive - Customer Service to join our dynamic team and embark on a rewarding career journey Responsibilities: Respond to customer inquiries via phone, email, or live chat in a timely and professional manner Resolve customer complaints and issues, and escalate to higher-level management as necessary Record customer interactions and transactions in a customer service database Maintain a thorough knowledge of the company's products, services, and processes Provide customers with information about product features, pricing, and availability Cross-sell and upsell products and services to meet customer needs and increase sales Process customer orders, returns, and exchanges in a timely and efficient manner Follow up with customers to ensure their needs have been met and to resolve any outstanding issues
SM Express Logistics Pvt. Ltd. is looking for Executive - Customer Service to join our dynamic team and embark on a rewarding career journey Responsibilities: Respond to customer inquiries via phone, email, or live chat in a timely and professional manner Resolve customer complaints and issues, and escalate to higher-level management as necessary Record customer interactions and transactions in a customer service database Maintain a thorough knowledge of the company's products, services, and processes Provide customers with information about product features, pricing, and availability Cross-sell and upsell products and services to meet customer needs and increase sales Process customer orders, returns, and exchanges in a timely and efficient manner Follow up with customers to ensure their needs have been met and to resolve any outstanding issues
SM Express Logistics Pvt. Ltd. is looking for Branch Manager to join our dynamic team and embark on a rewarding career journey Responsibilities: Direct all operational aspects including distribution operations, customer service, human resources, administration and sales Assess local market conditions and identify current and prospective sales opportunities Develop forecasts, financial objectives and business plans Meet goals and metrics Manage budget and allocate funds appropriately Bring out the best of branchs personnel by providing training, coaching, development and motivation Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs Address customer and employee satisfaction issues promptly Adhere to high ethical standards, and comply with all regulations/applicable laws Network to improve the presence and reputation of the branch and company Stay abreast of competing markets and provide reports on market movement and penetration
SM Express Logistics Pvt. Ltd. is looking for Branch Manager to join our dynamic team and embark on a rewarding career journey Responsibilities: Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.