Back Office - Collection Executive

Sm Express Logistics

3 - 4 years

5 - 10 Lacs

mumbai maharashtra india

Posted:13 hours ago| Platform: Foundit logo

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Skills Required

debt collection accounts receivable conflict resolution skip tracing data entry compliance knowledge

Work Mode

On-site

Job Type

Full Time

Job Description

SM Express Logistics Pvt. Ltd. is looking for Back Office - Collection Executive to join our dynamic team and embark on a rewarding career journey

Responsibilities

Debt Recovery: Initiate contact with customers to recover outstanding debts through various communication channels such as phone calls, emails, and letters
Negotiation: Negotiate and establish repayment plans or settlements with customers, adhering to company policies and guidelines
Customer Communication: Communicate with customers in a professional and empathetic manner, providing information and addressing inquiries related to outstanding debts
Skip Tracing: Utilize skip tracing techniques to locate and contact customers with overdue payments
Documentation: Maintain accurate and up-to-date records of customer interactions, payment agreements, and collection activities
Compliance: Ensure compliance with legal and regulatory requirements governing debt collection practices
Reporting:Generate regular reports on collection activities, account statuses, and relevant metrics
Customer Relations: Build and maintain positive relationships with customers to encourage cooperation and facilitate debt resolution
Quality Assurance: Adhere to established quality standards and follow company procedures for ethical debt collection practices
Continuous Learning: Stay informed about industry best practices, regulations, and updates related to debt collection

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