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Sm Express Logistics
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Executive - Customer Service

Executive - Customer Service

Sm Express Logistics

1 - 2 years

|

3 - 7 Lacs

chennai tamil nadu india

Posted:14 hours ago| Platform: Foundit logo

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Skills Required

customer service communication skills problem solving complaint resolution order processing crm software

Work Mode

On-site

Job Type

Full Time

Job Description

SM Express Logistics Pvt. Ltd. is looking for Executive - Customer Service to join our dynamic team and embark on a rewarding career journey

Responsibilities:

Respond to customer inquiries via phone, email, or live chat in a timely and professional manner
Resolve customer complaints and issues, and escalate to higher-level management as necessary
Record customer interactions and transactions in a customer service database
Maintain a thorough knowledge of the company's products, services, and processes
Provide customers with information about product features, pricing, and availability
Cross-sell and upsell products and services to meet customer needs and increase sales
Process customer orders, returns, and exchanges in a timely and efficient manner
Follow up with customers to ensure their needs have been met and to resolve any outstanding issues

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Sm Express Logistics

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