Executive - Customer Service

Handling entire process of Ocean Exports from pickup till it reaches the destination depending on scope of shipments.

Getting update from pricing desk and sales person about buying and selling before execution of shipment.

Creating jobs in system and maintaining DSR on day to day basis and update to customer.

Timely checking for documents with customers for shipping bill filing as well as for SI filing & sharing it with internal CHA team and BL team

Timely updating vessel cut off to customers and SI / AMS / ISF filing

Invoicing, Vendor / coloader invoice submission in accounts and for FCL timely arranging payment of carrier to avoid LDC (late documentation charges).

Taking additional cost approval from customer via Email.

Timely solving customers issues and queries.

Communicate discrepancies and escalate with manager for appropriate action.

Ensure compliance with customer's SOP.

Ensuring the DSR of all activities with ETA and for DAP / DDP / DDU shipments are updated & timely update to customers.

Communicate with operation team (CFS team) on day to day shipment activities to ensure smooth functioning of operations dept.

Coordination with operations team for placement of container for factory/ dock stuffing the cargo.

Update all shipment related data in system error free and closing the jobs.

Coordination with operations team, shipping line & vendor

Ensure that all shipment should be sailed as per schedule of target vessel.

Customer satisfaction, and timely update to the customer

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Provident Fund

Application Question(s):

• 3 yrs relevant experience in Sea export & Air Export Customer Service

Language:

• English (Required)

Work Location: In person