Enterprise Account Manager

About Us:

CultureMonkey is a fast-growing HR Tech SaaS company, helping organizations across 100+ countries build great workplace cultures. We are recognized for our innovative approach, leveraging employee engagement surveys and AI-powered insights to drive transformation in companies.

At CultureMonkey, we value simplicity, efficiency, and results, and our company culture reflects that: fast-paced, collaborative, and deeply focused on delivering real impact to our clients.

What We’re Looking For:

We seek a seasoned CS professional who embodies strategic insight, analytical acumen, business savvy, and operational excellence. Our ideal candidate will possess:

• Experience:

  7-10 years of overall experience with at least 5 years in a CS role, preferably in SaaS/HR Tech.

• Balanced Skill Set:

  A combination of strategic insight, analytical capability, business acumen, operational efficiency, effective communication and collaboration skills.

• Process Expertise:

  Proficiency in systematic organization and delivering high-quality customer excellence.

• Data-Driven Approach:

  Expertise in applying data-oriented methods, adjusting parameters as needed and demonstrating powerful execution abilities.

• Stakeholder Management:

  Proven experience in handling various stakeholders, identifying key customers and collaborating with multiple teams.

• Technical Proficiency:

  Strong knowledge of relevant CS tools and technologies is a significant advantage.

• Empathy and Relationship Building:

  A customer-centric mindset with exceptional relationship-building skills.

Your Role and Responsibilities:

As an Enterprise CSM, you will be working on customer engagement efforts, playing a pivotal role in driving success and satisfaction. Your responsibilities will include:

• Strategic CS Development:

  Craft and implement cohesive CS strategies tailored to critical stages of the customer journey, including upcoming renewals and QBRs/EBRs.

• Collaborative Insight Sharing:

  Partner closely with our founding members, providing valuable insights to enhance the overall customer process.

• Innovative Project Management:

  Strategically plan and execute new projects to identify areas for increased product usage and adoption.

• Creative Customer Campaigns:

  Develop and launch engaging campaigns to educate and nurture customers on the latest product features.

• Performance Reporting:

  Regularly report on product adoption, usage, and customer health to our leadership team, ensuring continuous monitoring and delivering actionable insights to stakeholders.

• Renewal pipeline generation:

  Experiment with diverse approaches to maintain a steady, qualified pipeline of renewals.

• Key Metric Tracking:

  Continuously monitor and report on crucial metrics such as renewals, churn rates, and CSAT scores.

• Operational Oversight:

  Provide operational oversight to ensure targets and KPIs are met.

• Best Practice Sharing:

  Educate clients on best practices to achieve product success with CultureMonkey.

• Global Customer Expertise:

  Proven expertise in front-ending global customers, preferably in the US.

Be an important part of an employee-first org that walks the talk when it comes to building culture.

Life @ CultureMonkey