Kaspersky has been protecting individuals and corporate clients all over the world from cyber threats for 27 years. We have 400 million unique users, 270 000 corporate clients, 517 products, 1100 technological patents and 34 offices around the world. Today our team has more than 5 000 top level experts, all of them regular people with their own talents and hobbies. Together we protect the world from cyber threats. Join us to become part of an exceptional team, while remaining yourself and using your skills to keep us growing and evolving. Currently we are looking for Customer support intern to join our India team in Mumbai for 3-6 months internship (part-time or fulltime), who will be responsible for communications with clients, participating in meetings and providing highest level support to our customers. This role presents a remarkable opportunity for individuals with a passion for cybersecurity, desiring to learn, grow, and contribute to our customer support operations. Responsibilities: 1. Attend meetings, keep meeting minutes, and track action points delivery 2. Manage Premium Support Contracts - Transferring data between systems. 3. Prepare various reports to assist the customer support team in their operations. 4. Attend team meetings, actively participate, and maintain precise meeting minutes. 5. Contribute to knowledge management efforts, and assist in maintaining and updating the internal knowledge base and documentation. Qualifications: 1. Fluent in English. 2. Currently enrolled in or recently graduated from a related degree program (Information Technology, Computer Science, or related field). 3. Excellent verbal and written communication skills. 4. Ability to work in a fast-paced, team-oriented environment. 5. Strong problem-solving skills and attention to detail. 6. Familiarity with Kaspersky products is a plus. Skills: 1. Proficiency in MS Office Suite. 2. Understanding of basic computer troubleshooting. 3. Ability to manage multiple tasks and priorities. 4. Experience with Jira is a plus Personal Attributes: 1. Customer-focused and service-oriented. 2. Proactive and willing to take initiative. 3. High level of integrity, confidentiality, and accountability. 4. Open to feedback and continuous learning. Show more Show less

Kaspersky has been protecting individuals and corporate clients all over the world from cyber threats for 27 years. We have 400 million unique users, 270 000 corporate clients, 517 products, 1100 technological patents and 34 offices around the world. Today our team has more than 5 000 top level experts, all of them regular people with their own talents and hobbies. Together we protect the world from cyber threats. Join us to become part of an exceptional team, while remaining yourself and using your skills to keep us growing and evolving. We are now searching for a Channel sales intern for our Channel sales team in Mumbai, India. Internship will last till the end of December 2025. Key Responsibilities: Creatively source new MSP & MSSP prospects Provide sales and technical presentation (including product demonstration) to position Kaspersky Manage Program and portfolio favourably. Sales Strategy and Execution: Develop and implement comprehensive sales strategies and plans that align with Kaspersky goals and objectives, focusing on market penetration and MSP & MSSP acquisition. Revenue Generation: Drive revenue growth through a balanced approach of direct sales, channel partnerships, and MSSP collaborations, ensuring the attainment of sales targets and quotas. Pipeline Management: Oversee the sales pipeline, ensuring accurate forecasting and reporting and driving deals to closure efficiently and effectively. Partner & Customer Engagement: Build and maintain strong relationships with key customers and stakeholders, acting as a trusted advisor and ensuring customer satisfaction and retention. Cross-functional Collaboration: Work closely with marketing, product, solution architect and expert teams to align sales strategies with business objectives and customer needs. Stay current on competitor offerings and be able to identify their strengths and vulnerabilities - why we win and why we lose. Turn client feedback into actionable strategies to drive new business and address competitive risks. REQUIRED SKILLS: Requirements: Educational Background: Currently pursuing a degree in Computer Science, Business, Engineering, or a related field. Strong Communication Skills: Ability to communicate clearly and effectively with both technical and non-technical stakeholders. Interest in Sales & Cybersecurity: Genuine interest in the field of cybersecurity, IT solutions, and sales processes. Tech-Savvy: Familiarity with IT solutions, cloud technologies, and cybersecurity concepts. Detail-Oriented: Ability to manage multiple tasks and prioritize effectively. Team Player: Willingness to work in a collaborative environment and contribute to team success. Fluent in English: Both written and spoken proficiency required; additional language skills are a plus. Preferred Qualifications: Experience: Previous internship or work experience in sales, IT, or a related field is a plus. Familiarity with MSP & MSSPs: Any knowledge or experience working with Managed Service Providers and Managed Security Service Providers will be beneficial. Technical Skills: Basic understanding of networking, cloud computing, and endpoint security solutions. Show more Show less

Kaspersky has been protecting individuals and corporate clients all over the world from cyber threats for 27 years. We have 400 million unique users, 270 000 corporate clients, 517 products, 1100 technological patents and 34 offices around the world. Today our team has more than 5 000 top level experts, all of them regular people with their own talents and hobbies. Together we protect the world from cyber threats. Join us to become part of an exceptional team, while remaining yourself and using your skills to keep us growing and evolving! A Key Account Manager is responsible for developing, overseeing, and executing enterprise sales in the assigned territory (Western India). The role focuses on building and maintaining long-term business relationships with customers. Key Responsibilities: Achieve quarterly and annual set targets for Enterprise on NAL. Establish and maintain executive-level relationships to create a qualified pipeline and drive revenue. Develop customer contacts into leads and work through the entire sales cycle. Articulate the value of our products/services to higher levels within customer organizations. Identify, develop, and articulate a compelling value proposition to prospective customers in the large enterprise segment. Position Kaspersky Lab's specialized services, such as cybersecurity training, threat intelligence services, Anti-APT, etc., to large enterprises. Supply proposals and product information to prospects. Provide funnel reporting and updates using Salesforce. Work closely with Partner Account Managers to ensure deal closures and full sales cycle support by appropriate resellers or system integrators. Independently drive the entire sales cycle for customer acquisition. Stay updated on the competitive landscape and latest trends in the security market. Work as a trusted consultant for enterprise clients to get Kaspersky products and services empaneled as their preferred choice. Lead the process of timely responses to RFPs, along with partners and colleagues. Present Kaspersky's portfolio of products and services at field events, such as conferences and seminars. Convey customer requirements to Product Management teams on a regular basis. Coordinate with the Global Enterprise Sales Team. Requirements: 5+ years of direct account management experience in cybersecurity, IT handling large accounts. Bachelor’s Degree in Marketing, Management, Business Administration, or equivalent. Strong knowledge of cybersecurity solutions. Proven, documented track record of achievement against quota. Experience in delivering presentations to large corporations. Current contacts/relationships at the CxO level in large accounts. A proactive new business hunter with a winning mentality. Excellent communication and presentation skills. Highly developed interpersonal skills and the ability to manage relationships at all levels. Target-driven and results-focused. Effective time management skills. Strong business and executive-level sales acumen. A strong sense of responsibility and commitment, with effective communication skills for interacting with people at all levels. Able to work under pressure, multitask, and meet deadlines. Fluency in English. Show more Show less

About the job Kaspersky has been protecting individuals and corporate clients all over the world from cyber threats for 27 years. We have 400 million unique users, 270.000 corporate clients, 517 products, 1.100 technological patents and 34 offices around the world. Today our team has more than 5.500 top level experts, all of them regular people with their own talents and hobbies. Together we protect the world from cyber threats. Join us to become part of an exceptional team, while remaining yourself and using your skills to keep us growing and evolving. Customer Success Account Manager is primarily responsible for the satisfaction of MSA premium support customers with Kaspersky support and products. The CSAM is responsible for building a good working relationship with contacts in their assign accounts, ensure all Kaspersky products are maintained and used effectively in the enterprise customer environment, ensure product technical problems are resolved rapidly within the service agreement obligations, and manage any technical escalations that might arise. The secondary responsibility of the CSAM is to act as the technical support representative in their home country, taking ownership for support related issues arising from their home country, and activating the necessary resources to resolve the support issue arising. The CSAM is an IT security professional who works independently to resolve technical issues with Kaspersky software using troubleshooting and problem solving skill sets. CSAM are highly technical and play an instrumental role in serving our enterprise customers, while working with cross-functional teams in the escalation and resolution of challenging issues. CSAMs regularly deep dive into technical issues, manage crisis-response, provide Professional Services and lead incident prevention and/or resolution efforts. The CSAM makes decisions that directly affects the customer’s business and in turn, reflects on the Kaspersky brand reputation, as well as, the customer’s decision on renewing the software and premium support contract. Job Responsibilities: Provide technical support to customers under MSA support contract, and/or standard support; Build, maintain good working relationship with assigned MSA accounts, and ensure their satisfaction with Kaspersky support and products; Accountable for the renewal of MSA contracts and growth of new MSA customers together with sales team; Take initiative on technical skills, self-learning and development towards obtaining Kaspersky Certifications; Apply system analysis techniques and procedures and consult with end users to diagnose product and system issues, and determine appropriate system configurations and specifications to optimize usage of Kaspersky products; Resolve, manage, escalate, and drive satisfactory resolution of customers’ technical support issues based on Kaspersky products and technologies; Communicate progress on a regular basis to stakeholders in the customer/partner organizations for normal and escalated technical issues; Understand customer business requirements so as to recommend improved software settings/tasks/policies, or hardware upgrades for effective operation of Kaspersky applications; Comply with the technical support workflow/processes as prescribed by HQ; Proactively contribute to the enrichment of our Knowledge Base; Deliver Kaspersky Professional Services for Kaspersky Solutions to B2B clients (this includes but not limited to implementation, training, configuration, migration, health checks, project management); Deliver consultative-based knowledge transfer and documentation to Kaspersky’s clients; Monthly reporting to MSA Client and management; Be the technical support representative in the home country, taking ownership for customer/partner support escalations, and drive issue resolution using established processes and procedures in a timely manner. This role requires a blend of technical expertise and business acumen, with key focus areas including: Acting as a business partner, not just a technical contact Driving customer satisfaction, retention, and growth Building and executing account success plans Supporting expansion opportunities in collaboration with Sales and channel partners Leading executive-level engagement with customers Required Communication Skills: English verbal communication skills at the professional level; Written English communication skills at the professional level; Ability to engage effectively with clients at the senior technical and middle management levels; Strong interpersonal and negotiation skills; Required Technical Skills: Advanced: Microsoft OS (Server 2019+ and Windows 10+), MS Certified is an advantage; Linux OS (Ubuntu, CentOS); Enterprise Networking Technologies (eg. TCP/IP, DNS, Firewall, Active Directory); Virtualization environments (VMware EXSi, Hyper-V); Troubleshooting skills including the ability to analyse logs, traces, and dump files (Wireshark, Windows Logs, Windows Performance); Intermediate: MS SQL and MS Exchange; Web and Messaging Systems; Optional: Kaspersky product certifications; CompTIA CASP+. Education / Technical Certifications: Completed degree (BS) in Information Technology, Computer Science or equivalent; 7+ years of experience in IT industry; 4+ years of experience in IT security; MCP or equivalent : Windows Server 2019+ and Windows 10+; CCNA beneficial; VMware EXSi; Linux; * candidate will be required to pass Kaspersky Internal core certifications within 3 months after on-boarding. Other Required Skills: Positive attitude in taking on ownership for issue resolution, root cause analysis, and remediation; Analytical Troubleshooting Skills; Ability to articulate issues clearly, communicate next steps with confidence; Sound decision making and critical thinking skills; Good time management, organization and prioritization skills. Recruitment Process: 1) CV Screening 2) Introductory call with Recruiter 3) Interview with team members 4) Final interview with Team Lead 5) Offer Stage

As a Customer Success Account Manager at Kaspersky, you will be responsible for ensuring the satisfaction of MSA premium support customers by providing technical support and maintaining good relationships with assigned accounts. Your primary focus will be on resolving technical issues related to Kaspersky software, ensuring effective product usage in enterprise environments, and managing any escalations that may arise. Additionally, you will act as the technical support representative in your home country, taking ownership of support-related issues and coordinating resources for resolution. Your role will require a high level of technical expertise and problem-solving skills to address complex issues and provide professional services to enterprise customers. You will collaborate with cross-functional teams to resolve challenging technical issues, manage crisis responses, and contribute to incident prevention efforts. Your decisions and actions will directly impact customer satisfaction, Kaspersky's brand reputation, and the renewal of software and premium support contracts. Key Responsibilities: - Provide technical support to customers under MSA support contracts - Build and maintain strong relationships with assigned MSA accounts - Ensure customer satisfaction with Kaspersky support and products - Drive the renewal of MSA contracts and growth of new MSA customers - Continuously improve technical skills and pursue Kaspersky certifications - Analyze system issues and recommend optimal configurations for Kaspersky products - Resolve technical support issues and escalate when necessary - Communicate progress to stakeholders regularly - Deliver Kaspersky Professional Services to B2B clients - Contribute to the enrichment of the Knowledge Base - Act as the technical support representative in your home country In this role, you will also be expected to: - Act as a business partner and drive customer satisfaction, retention, and growth - Develop and execute account success plans - Support expansion opportunities in collaboration with Sales and channel partners - Engage with customers at the executive level Required Skills: - Advanced technical skills in Microsoft OS, Linux OS, Enterprise Networking Technologies, and Virtualization environments - Ability to troubleshoot and analyze logs, traces, and dump files - Strong English verbal and written communication skills - Interpersonal and negotiation skills - Positive attitude, analytical troubleshooting skills, and sound decision-making abilities - Time management, organization, and prioritization skills Qualifications: - Degree in Information Technology, Computer Science, or equivalent - 7+ years of experience in the IT industry and 4+ years in IT security - Technical certifications in Microsoft OS, CCNA, VMware EXSi, and Linux - Willingness to obtain Kaspersky Internal core certifications within 3 months of onboarding Recruitment Process: 1) CV Screening 2) Introductory call with Recruiter 3) Interview with team members 4) Final interview with Team Lead 5) Offer Stage Join Kaspersky's exceptional team and use your skills to contribute to our continuous growth and evolution while protecting the world from cyber threats.,