Customer Support Intern

Kaspersky has been protecting individuals and corporate clients all over the world from cyber threats for 27 years. We have 400 million unique users, 270 000 corporate clients, 517 products, 1100 technological patents and 34 offices around the world. Today our team has more than 5 000 top level experts, all of them regular people with their own talents and hobbies. Together we protect the world from cyber threats. Join us to become part of an exceptional team, while remaining yourself and using your skills to keep us growing and evolving. Currently we are looking for Customer support intern to join our India team in Mumbai for 3-6 months internship (part-time or fulltime), who will be responsible for communications with clients, participating in meetings and providing highest level support to our customers. This role presents a remarkable opportunity for individuals with a passion for cybersecurity, desiring to learn, grow, and contribute to our customer support operations. Responsibilities: 1. Attend meetings, keep meeting minutes, and track action points delivery 2. Manage Premium Support Contracts - Transferring data between systems. 3. Prepare various reports to assist the customer support team in their operations. 4. Attend team meetings, actively participate, and maintain precise meeting minutes. 5. Contribute to knowledge management efforts, and assist in maintaining and updating the internal knowledge base and documentation. Qualifications: 1. Fluent in English. 2. Currently enrolled in or recently graduated from a related degree program (Information Technology, Computer Science, or related field). 3. Excellent verbal and written communication skills. 4. Ability to work in a fast-paced, team-oriented environment. 5. Strong problem-solving skills and attention to detail. 6. Familiarity with Kaspersky products is a plus. Skills: 1. Proficiency in MS Office Suite. 2. Understanding of basic computer troubleshooting. 3. Ability to manage multiple tasks and priorities. 4. Experience with Jira is a plus Personal Attributes: 1. Customer-focused and service-oriented. 2. Proactive and willing to take initiative. 3. High level of integrity, confidentiality, and accountability. 4. Open to feedback and continuous learning. Show more Show less