Customer Support Intern

Teachmint

0 - 1 years

2 - 3 Lacs

bengaluru

Posted:19 hours ago| Platform:

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Skills Required

backend front end intern process improvement pathway customer support customer service operations recruitment crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a proactive and customer-focused intern to join our Customer Support team. This role is ideal for someone who enjoys problem-solving, communicating with customers, and learning how support operations work in a fast-paced environment.

Key Responsibilities:

Assist customers via email, chat, and phone to resolve queries effectively and professionally.
Log and track customer issues in the CRM system with accuracy.
Collaborate with internal teams (Product, Tech, Sales) to follow up on customer concerns.
Troubleshoot common product issues and guide users on best practices.
Update internal knowledge base articles and FAQs.
Monitor customer feedback and report recurring issues to the leadership team.
Support daily operational tasks and contribute to process improvement initiatives.

Requirements:

Strong communication skills (written and verbal).
Good problem-solving ability and willingness to learn.
Basic understanding of customer service tools or CRM platforms is a plus.
Ability to multitask and manage time efficiently.
Positive attitude, empathy, and customer-first mindset.

What You ll Gain:

Hands-on experience with real-world customer interactions.
Exposure to support operations, CRM tools, and cross-functional workflows.
Opportunity to work closely with experienced customer support professionals.
Potential pathway to a full-time role based on performance.

What Sets Teachmint Apart:

A culture of innovation and collaboration where every voice matters.
An opportunity to drive meaningful change in the education sector.
Support for your growth and learning as a leader and professional.

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