Customer Support Intern

Role Overview

This internship is ideal for someone who enjoys problem-solving, loves talking to customers, and wants to learn how SaaS support works. You'll work closely with our product, operations, and customer success teams to deliver a smooth and reliable support experience.

Key Responsibilities

• Handle customer inquiries through chat, email, and calls with professionalism and clarity.
• Log and update support tickets in real-time with accurate details and progress notes.
• Troubleshoot basic issues related to product usage, dashboard functionalities, or campaign setup.
• Assist customers with platform navigation, settings, and feature-related queries.
• Escalate complex issues to senior support or product teams as needed.
• Follow up on pending tickets and ensure timely resolutions.
• Collaborate with cross-functional teams to understand common issues and improve user experience.
• Participate in internal discussions, training sessions, and product-learning meetings.
• Manage multiple queries simultaneously while maintaining high-quality responses.

What Makes You a Great Fit

• Strong verbal & written communication skills you can explain things clearly and patiently.
• Basic understanding of software tools, web apps, or technical troubleshooting.
• Problem-solving mindset with the ability to ask the right questions.
• Good at organizing information and maintaining accurate records.
• Eager to learn new tools, features, and technologies.
• Ability to work collaboratively in a fast-paced startup environment.

What Youll Gain

• Hands-on experience in SaaS support operations.
• Exposure to D2C & eCommerce brand workflows.
• Opportunity to learn tools like CRM, support ticketing systems, and analytics dashboards.
• Real customer-facing experience with structured training.
• High chance of full-time conversion based on performance.