Job Summary:We are seeking a detail-oriented and proactive Collections Specialist to manage overdue accounts and ensure timely payments. The ideal candidate will be responsible for monitoring accounts receivable, reaching out to customers for collections, and negotiating payment solutions. This role requires strong communication skills, problem-solving abilities, and a customer-centric approach.Key Responsibilities:Monitor accounts receivable and identify overdue payments.Contact customers to collect overdue amounts or negotiate payment plans.Utilize credit bureau data, post office records, and online tools to locate customers with outdated contact details.Maintain accurate records of customer interactions, payment agreements, and collection efforts.Resolve billing disputes and customer concerns related to outstanding payments.Collaborate with internal departments to streamline payment processes and reduce outstanding balances.Generate and submit regular reports on unpaid accounts and collection status.Requirements & Qualifications:Bachelors degree in Finance, Accounting, Business Administration, or a related field (preferred).Proven experience in collections, accounts receivable, or a similar role.Strong negotiation and communication skills.Familiarity with billing software, CRM systems, and financial databases.Ability to handle sensitive financial information with confidentiality and professionalism.Problem-solving mindset and ability to work under pressure to meet deadlines.

Key Responsibilities:• Respond to and log all inquiries received from clients via telephone, chat,email, or web site• Maintain detailed documentation and updating tickets for all incoming supportrequests in real-time• Keep well documented and updated case notes on all tickets daily• Provide daily communication to clients on outstanding ticket status• Identify, analyze, troubleshoot and resolve client service requests• Work as a team member to collaboratively resolve client requests and technicalissues, partners and vendors.• Participate in group discussions, meetings, work teams, and company staffmeetings and events.• Provide first level customer support including troubleshooting basic issues withsoftware applications• Manage multiple cases at one time• Ask and gather intelligent questions about the clients business and accuratelyrecord in ticketing system• Properly escalate tickets to a higher level of support as necessary includingservice that exceeds skill level or any other issue that could impact customersatisfactionRequired Skill Set:• Excellent verbal and written communication skills Remote Support Analystmust make the customer feel like their concerns are being appropriatelyaddressed either on the phone or in email; and must be able to communicatedetails of the problem and the initial troubleshooting steps effectively to thenext level of support• Basic technical skills to troubleshoot and resolve questions/issues withcomputer hardware, network/internet connectivity, email, and other softwareapplications• Ability to work proactively and collaboratively with the entire team.