42 Ticket Handling Jobs

You are in search of an experienced Network Operations Center (NOC) Engineer who thrives in a dynamic and fast-paced environment at Eagle Eye Networks. As part of the team, you will oversee and participate in the monitoring and maintenance of server, network, and application health. Your responsibilities will include responding to alerts, following runbooks, and escalating issues to the appropriate teams when needed. Your contribution in this critical role will help shape the incident management processes and directly contribute to delivering top-tier services to customers. **Key Responsibilities:** - Monitor server, network, and application health and take immediate action to maintain high ...

Respond promptly to customer inquiries Resolve and follow up on issues Maintain accurate records Coordinate with internal teams for escalation Assist in customer onboarding/training Ensure high satisfaction and engagement

About the Role: We are looking for an energetic and dynamic Technical Support Engineer to join our tech team. The ideal candidate should have a basic understanding of coding, APIs, and networking, along with excellent communication and problem-solving skills. This role involves providing technical support to clients, troubleshooting API integrations, and coordinating with internal teams to ensure quick issue resolution. Key Responsibilities: • Handle client technical queries and provide timely solutions. • Use Postman and internal tools to test and debug REST APIs. • Analyze API responses, network issues, and system logs to identify root causes. • Collaborate with developers and QA teams to ...

Key Responsibilities: Manage user requests and tickets efficiently. Monitor Level 1 tickets and route them appropriately. Handle Level 2 tickets depending on the reported issue. Address incidents, problems, changes, and service requests as required. Coordinate with other teams, vendors, or stakeholders during deployments, upgrades, or implementations. Track and monitor all tickets. Provide timely reports for auditing and compliance purposes. ***Preferred candidate profile*** Immediate joiners can send CV to aman.a@acesoftlabs.com Follow/connect me on linkedln : https://www.linkedin.com/in/aman-b056091b1/

Experience:3-5 Years Location: Bangalore Work Mode: Hybrid Job Type: Fulltime About The Role We are seeking a Product Support Lead to establish and manage our product support function. This is a mid-level, hands-on role for someone with strong operational support experience, who can handle client-facing issues while building the foundation for a scalable support team. Initially an individual contributor role, the Product Support Lead will grow into managing a small team (24 support engineers/agents). The role requires ensuring timely issue resolution, meeting SLAs, and delivering exceptional customer experience through structured processes and clear communication. Responsibilities Operationa...

Job Requirements Around 3 years of experience Diploma or Degree with good communication skills Good understanding of work/support environment Good experience in installation and troubleshooting of desktops/laptops, printers Good experience on installation of Windows XP and MS-Office Knowledge of Windows Domain, Servers, DHCP and DNS Installation and troubleshooting of Antivirus software Good knowledge on outlook client Good experience on installation of desktops/laptops, printers Asset / Inventory management Deliverables All Desktop Problems ( Hardware and Software) Monitoring Antivirus and Systems Performance Troubleshooting, Diagnosing malfunctions in the operation of hardware and software...

Description Who is USP The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the world's leading health and science experts to develop rigorous quality standards for medicines, dietary supplements, and food ingredients. At USP, we believe that scientific excellence is driven by a commitment to fairness, integrity, and global collaboration. This belief is embedded in our core value of Passion for Quality and is demonstrated through the contributions of more than 1,300 professionals across twenty global locations, working to strengthen the supply of safe, high-quality medicines worldwide. At USP, we value inclusive scientific collaboration and...

About the Company: ZaranTech is an Edtech company and we provide Individual and corporate/group training in SAP, Workday, Cloud Technologies, DevOps, Salesforce, Oracle, Management certifications, and many more. And help IT professionals upskill. We are a USA-based firm with an offshore office in Bangalore, India Key Responsibilities: Daily resolve Tickets raised by students with a turnaround time of less than 24hrs. Solve basic common user problems in real-time, including software functionality problems and questions; data communication/internet/networking troubleshooting; installation problems and questions; and OS and browser-related issues. Escalate top-priority, production-critical issu...

Responsibilities Lead and manage two ongoing SAP BASIS projects with an enterprise client. Provide high-level oversight of BASIS operations, including ticket handling, monitoring, and technical alert analysis. Serve as the key liaison between internal teams and client-side project leadership. Identify challenges, risks, and opportunities within the projects and communicate them effectively across teams. Supervise and guide a current team of 18 practitioners (7 + 11 across 2 SOWs), with scalability to manage up to 4050 resources as the project pipeline grows. Mentor and train practitioners based on feedback and focus areas shared by the client's project lead. Ensure that team productivity and...

Role & responsibilities Exp: 7 to 12 Yrs Strong knowledge of Oracle eBusiness Suite (EBS) - especially Sales & Order Management, Inventory, Purchasing, Shipping Execution, Planning, and Advanced Pricing. Hands on experience in Logistics processes - Picking, Shipping, Cycle Counting & Receiving. Ticket handling and production support expertise - incident management, problem management & service request resolution. Preparation of functional documentation (MD050/MD060), test cases & training materials. Excellent communication & coordination skills - ability to work with business users, warehouse teams, technical consultants & global teams.

Our Company Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. In the transportation & logistics segment, our solutions make it safer, simpler and more efficient to move freight bringing together a global network of shippers, carriers, brokers and 3PLs. Position Overview As a TMS SaaS Upgrades Implementation Consultant, You'll play a crucial role in facilitating effective technical services to our customers, collaborating closely with users, customers, systems administrators, and other systems engineers. As part of a robust IT customer support function, you'll leverage your technical expertise and business acumen to det...

Job Titile: Lead Specialist Learning Support GES HR Location: Hyderabadh. Work type Contract 12-24 months The Global Mobility support officer facilitates the international assignment process for employees and expatriates, including top executives. The Global Mobility services consists of coordination with internal departments and external suppliers (e.g., moving companies, tax providers, relocation agencies, embassies), ensure compliance with legal, fiscal, and social security regulations worldwide, address complex HR and personnel issues, maintain compliance with company policies on acquisitions, quality, environmental impact, safety, and health. The Global Mobility support officer would al...

As a contractor for a tier 1 services company, your role will involve specialized expertise in CPS, specifically focusing on design and configuration of CPS objects such as Time windows, Submit frames, and Application area. Your responsibilities will include: - Designing and configuring CPS objects like Time windows, Submit frames, and Application area - Understanding the functionality of SAP and non SAP Jobs and setting them up - Setting up CPS and Target System, configuring Process Server Queues - Managing CPS Administration activities including Registry entries and CPS object parameters - Administering the CPS system and troubleshooting any issues that arise - Handling CPS Job Migration a...

Role Overview: As a BMS (Building Management System) Service Engineer at Smart Joules in the Automation Division, you will play a crucial role in maintaining, troubleshooting, and optimizing BMS systems to ensure efficient operation and meet clients" needs. Your responsibilities will include performing routine maintenance, analyzing system data for improvements, managing service tickets, providing customer support, assisting in installation and commissioning, maintaining documentation, offering training, ensuring compliance with industry standards, and promoting safety. Key Responsibilities: - Troubleshooting and Maintenance: Conduct routine and preventive maintenance on BMS systems. Identif...

As a Senior Admin Executive at Prochant India Pvt Ltd in Trivandrum, your role will involve overseeing various administrative functions with a focus on compliance, building infrastructures, and facility management. You will be responsible for ensuring the maintenance, safety, and cleanliness of office premises, managing vendors, coordinating travel arrangements, and handling asset management. Your proactive approach and attention to detail will contribute to creating a safe and efficient work environment. **Roles and Responsibilities:** - Ensure maintenance and upkeep of all facilities, including buildings, equipment, and utilities. - Conduct regular inspections, identify maintenance needs, ...

Role & responsibilities Exp: 7 to 12 Yrs Strong knowledge of Oracle eBusiness Suite (EBS) - especially Sales & Order Management, Inventory, Purchasing, Shipping Execution, Planning, and Advanced Pricing. Hands on experience in Logistics processes - Picking, Shipping, Cycle Counting & Receiving. Ticket handling and production support expertise - incident management, problem management & service request resolution. Preparation of functional documentation (MD050/MD060), test cases & training materials. Excellent communication & coordination skills - ability to work with business users, warehouse teams, technical consultants & global teams.

We are seeking a highly skilled and experienced SAP GTS Support Consultant to our esteemed client. The ideal candidate will have extensive experience in managing and supporting the SAP GTS module, including configuration, troubleshooting, and providing end-user support. As an SAP GTS Support Consultant, you will play a crucial role in ensuring the smooth operation of global trade and customs processes within the SAP environment. Key Responsibilities: Support and Maintenance: Provide day-to-day support for the SAP GTS system, including troubleshooting issues, analyzing problems, and implementing solutions. Monitor system performance and ensure that SAP GTS processes run smoothly without any d...

Responsibilities: * Manage travel bookings from start to finish using GDS systems * Ensure timely communication with clients throughout the process * Coordinate client onboarding and ticket handling with airlines and hotels Health insurance

ME Ticket handling, call assignment to respective engineers ,Follow Up of assigned calls ,Follow up with users

Responsibilities: Strong hands on experience with kubernetes Proficiency in java (spring boot , API) Cloud (AWS,Azure,GCP) Good understanding of CI/CD(Jenkins,gitlab CI KnKnowledge of (prometheus,grafana,ELK) Service now ITSM tools

Roles and Responsibilities: Wintel L1 Basic Support / Monitoring 1. System Monitoring – Monitor server health, performance, and availability. 2. Ticket Handling – Log, categorize, and prioritize incidents using ITSM tools. 3. Basic Troubleshooting – Resolve login, printer access, mapped drives, and account lockouts. 4. Active Directory Tasks – Unlock user accounts, reset passwords, basic user/group changes. 5. Daily Checks – Perform server health checks (CPU, memory, disk space). 6. Patch Status Check – Verify if patches are applied; escalate if needed. 7. Backup Verification – Check backup job status and escalate failures. 8. Reboot Requests – Assist with planned or emergency server reboots...

Roles and Responsibilities: Wintel L1 Basic Support / Monitoring 1. System Monitoring – Monitor server health, performance, and availability. 2. Ticket Handling – Log, categorize, and prioritize incidents using ITSM tools. 3. Basic Troubleshooting – Resolve login, printer access, mapped drives, and account lockouts. 4. Active Directory Tasks – Unlock user accounts, reset passwords, basic user/group changes. 5. Daily Checks – Perform server health checks (CPU, memory, disk space). 6. Patch Status Check – Verify if patches are applied; escalate if needed. 7. Backup Verification – Check backup job status and escalate failures. 8. Reboot Requests – Assist with planned or emergency server reboots...

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Infrastructure Specialists at Kyndryl are project-based subject matter experts in all things infrastructure - good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally figuring it out. This is a hands-on role where your feel for the interaction between a system and its environment will be ...

As a skilled VB.Net Developer with up to 8 years of experience, you will have the opportunity to join our team in Noida. Your primary responsibility will be to design, develop, test, and deploy high-quality software applications using VB.Net. You will play a crucial role in ensuring the efficiency and effectiveness of support tickets related to VB.Net applications. Your role will involve optimizing and refactoring code to enhance performance, scalability, and maintainability. You will be expected to diagnose and resolve software issues, provide technical support, and implement fixes as required. Collaboration with other developers, QA teams, and product teams is essential to ensure the seaml...

As a Network Engineer at Flex, you will play a crucial role in ensuring the smooth operation and optimization of our LAN and WAN environments. Your expertise in routing protocols such as OSPF, EIGRP, and BGP will be vital in maintaining network connectivity and resolving any day-to-day issues that may arise. Your responsibilities will include attending to corporate LAN switching, implementing switching technologies like VLAN, VTP, and trunking for enhanced security, and troubleshooting connectivity issues at both Layer-2 and Layer-3 levels. Your proficiency in scripting tools like Python will be beneficial for automation tasks. Monitoring and managing the network to maximize uptime will be a...