7 Ticket Handling Jobs

Role Accountabilities (What is this role responsible for delivering?) Performs the day-to-day execution of tasks assigned to the Process Teams that includes one or more of the following (but not limited to) Support Ticket Handling/Management (Email, Phone, Live/Web-Chat). Execution & handling of Export & Import Shipment documentation related tasks. Execution & handling of Export & Import Vessel Reconciliation. Execution & handling of Rate Audit. Prior experience in shipping operations desirable. Execution & handling of DG Shipment. Rate/Contract, Filing, Billing & Vendor/Partner Onboarding. Responsible for adhering to defined processes. Accountable for achieving customer satisfaction on case by case, at the interaction level. Excellent interpersonal, problem-solving, and analytical skills. Handling all the business processes efficiently. Offering guidance and training to the newly joined team members.

Company :- Sugarfit Profile :- Customer Support Experience :- 1-4 years in Customer Support dept Salary:- Upto 4.5 LPA Location :- HSR Layout, Bangalore. Work Timings:- 7am to 4pm and 12pm to 9pm (rotational shifts) Note:- There is only face to face interview for this role so we prefer someone who has experience working in Operations or Customer Support and currently living in Bangalore, also able to join us immediately. About Sugarfit- Founded in 2021, Sugarfit provides a Personalised evidence-based path to Type 2 and Pre-Diabetes Reversal & management. Sugarfit leverages a precision health platform combining CGM sensors, Machine Learning, and Medical Science to improve human metabolic health and reverse chronic disease through precision nutrition, progressive fitness and behavioural health advice. We are backed by Cure.fit, Tanglin Venture Partners and Endiya Partners with $20M + with various rounds of funding. We at Sugarfit, looking to hire Customer Support for Bangalore Location. We prefer candidate who are currently living in Bangalore and are immediate joiners. About the Job Responsibilities- Customer Interaction: Respond to customer inquiries via phone, email, and chat promptly and professionally. Provide accurate information and solutions to customer issues. Handle and resolve customer complaints effectively. Identify and assess customers’ needs to achieve satisfaction. Troubleshoot technical issues and guide customers through problem-solving steps. Share customer feedback and suggestions with the team for continuous improvement. Escalate unresolved issues to the appropriate internal teams as needed. Overseeing the relationship with customers handled by your team. Keeping customers updated on the latest products to increase sales. Meeting with managers in the organization to plan strategically. Expanding the customer base by upselling and cross-selling. Understanding key customer individual needs and addressing these Participate in training sessions and workshops to enhance skills and knowledge.. Conducting businessreviews using CRM programs. Knowing your competition and strategizing accordingly. Inbound / Outbound Calling Experience Experience in handling high volume tickets. Seeking long term engagement. Ready to work on flexible timings. Qualifications- Excellent interpersonal and communication skills. Minimum 1 year of experience in Customer Support A team player with leadership skills. Maintain a positive attitude focused on customer satisfaction Work Timings 9 hours shift | 6 days working with 1 day week off 7am to 4:pm and 12:00pm to 9:00pm

Job Summary: We are looking for an experienced and skilled L1& L2 Desktop Support Engineer to provide second-level support for hardware, software, and networking issues. This role involves resolving escalated tickets from L1 support and directly supporting end-users in troubleshooting complex desktop-related problems. Key Responsibilities: Handle escalations from L1 support and resolve moderately complex technical issues. Provide advanced troubleshooting for desktop/laptop hardware, OS (Windows/macOS), printers, and mobile devices. Support software installations, upgrades, and patch management. Configure and manage user accounts, permissions, and group policies via Active Directory. Troubleshoot network connectivity issues (LAN/WAN/Wi-Fi, VPN, DNS, DHCP). Maintain and support remote desktop technologies and virtual desktop environments. Coordinate with L3 support teams and vendors for unresolved or advanced issues. Document solutions, update knowledge base articles, and contribute to process improvement. Ensure compliance with IT policies, security standards, and asset management procedures. Required Skills and Qualifications: Bachelors degree in IT, Computer Science, or a related field. 1 years of experience in IT support or desktop support roles. Strong knowledge of Windows 10/11, macOS, and Microsoft Office Suite. Experience with Active Directory, SCCM, remote tools (e.g., TeamViewer, AnyDesk), and ticketing systems. Basic understanding of networking protocols and troubleshooting techniques. Excellent communication and customer service skills.

Candidate Specification: Minimum 8+ years of experience in Java Production Support Job Description : Expert in Dynatrace and splunk Proficient in Java (Core Java, Spring Framework, Hibernate) from support side Strong knowledge of SQL and database technologies (e.g. Oracle, MySQL, PostgreSQL). Experience with Linux/Unix shell scripting Knowledge of version control systems (e.g. Git) Proficient in L1 And L2 Support and handles the tickets routed Familiarity with production monitoring and log management tools (e.g. Splunk, ELK stack). Maintain documentation of support processes solutions to recurring issues and lessons learned. Troubleshoot Java-based applications identify root causes and resolve production issues promptly. Monitor and respond to production system alerts and incidents. Contact Person - Megan Contact Number - 9840982269 Email - Megan@gojobs.biz

Responsibilities: * Provide technical customer support via phone calls(Inbound/Outbound) * Resolve complex software issues through troubleshooting and ticket handling * Collaborate with cross-functional teams on product improvements * US Shifts

Role Accountabilities (What is this role responsible for delivering?) Performs the day-to-day execution of tasks assigned to the Process Teams that includes one or more of the following (but not limited to) Support Ticket Handling/Management (Email, Phone, Live/Web-Chat). Execution & handling of Export & Import Shipment documentation related tasks. Execution & handling of Export & Import Vessel Reconciliation. Execution & handling of Rate Audit. Prior experience in shipping operations desirable. Execution & handling of DG Shipment. Rate/Contract, Filing, Billing & Vendor/Partner Onboarding. Responsible for adhering to defined processes. Accountable for achieving customer satisfaction on case by case, at the interaction level. Excellent interpersonal, problem-solving, and analytical skills. Handling all the business processes efficiently. Offering guidance and training to the newly joined team members.

Responsibilities: • Handle recruiter queries via calling. • Assist with job postings, candidate searches, and platform navigation. • Resolve technical/account issues and escalate complex cases. • Enhance recruiter experience with effective solutions. Skills Required: • Strong communication (English & Hindi preferred).