66 Ticket Handling Jobs

Role Overview This internship is ideal for someone who enjoys problem-solving, loves talking to customers, and wants to learn how SaaS support works. You'll work closely with our product, operations, and customer success teams to deliver a smooth and reliable support experience. Key Responsibilities Handle customer inquiries through chat, email, and calls with professionalism and clarity. Log and update support tickets in real-time with accurate details and progress notes. Troubleshoot basic issues related to product usage, dashboard functionalities, or campaign setup. Assist customers with platform navigation, settings, and feature-related queries. Escalate complex issues to senior support ...

Team: Life Insurance Partner Help Desk Location: Bangalore - Oasis Availability: Within 30 days Experience: 0 to 3 Years Preferred Background: Insurance background Preferred Industry: Life Insurance. Key Responsibilities: Handle incoming calls and emails from partners (brokers, agents, and internal employees) to provide accurate information regarding insurance policies, queries, status updates, and technical/portal issues. Make outbound calls as required to support partners and resolve concerns. Assist partners with technical issues and ensure timely resolution of all queries. Maintain detailed records of partner interactions, including complaints, inquiries, comments, and actions taken. Adh...

Key Responsibilities Provide L2/L3 support for Salesforce applications, including Sales Cloud, Service Cloud, and custom components Monitor, troubleshoot, and resolve production issues, incidents, and service requests within defined SLAs Perform root cause analysis (RCA) and implement permanent fixes for recurring issues Support Salesforce configurations such as flows, validation rules, workflows, profiles, roles, and permissions Assist with minor enhancements, bug fixes, and configuration changes Work with Apex, SOQL, Lightning components, and integrations to debug issues when required Coordinate with developers, admins, and business stakeholders for issue resolution Manage support tickets ...

WORK FROM OFFICE Hi, We are hiring for a International Chat Process in Mohali Job Description: - Provide splendid customer services to customers in a friendly and courteous manner at all times. - Adherence to quality and compliance guidelines. - Ability to take quick decisions and respond to Customer inquiries and ensuring that the Customer's Issues are attended promptly and all their concerns are resolved immediately.. - Customer service background. - Able to work in 24/7 environment. Qualification: Graduates and Undergraduates available (Full time Degree students not eligible only distance course students) Other Requirements: - Strong Interpersonal, Communication and Listening Skills. - Mu...

WORK FROM OFFICE Hi, We are hiring for a International Chat Process in Mohali Job Description: - Provide splendid customer services to customers in a friendly and courteous manner at all times. - Adherence to quality and compliance guidelines. - Ability to take quick decisions and respond to Customer inquiries and ensuring that the Customer's Issues are attended promptly and all their concerns are resolved immediately.. - Customer service background. - Able to work in 24/7 environment. Qualification: Graduates and Undergraduates available (Full time Degree students not eligible only distance course students) Other Requirements: - Strong Interpersonal, Communication and Listening Skills. - Mu...

JOB DESCRIPTION IT Networking & Infrastructure Executive Location: Surat Corporate Office Department: IT / Administration Reporting To: Business Head / IT Manager Employment Type: Full-Time Position Overview The IT Networking & Infrastructure Executive will be responsible for the end-to-end management of CORE EHSs corporate IT systems, including network administration, hardware/software management, server & database operations, cybersecurity protocols, asset management, cloud backups, and digital security systems. This role ensures smooth IT operations across all offices (PAN India) and supports project teams with critical IT infrastructure needs. The ideal candidate must be highly reliable,...

Job Role details Functional expertise in Oracle EBS Order Management, Advanced Pricing, Shipping, Configurator modules. Basic knowledge in depot repair module. Should have the ability to play the track lead role and manage team deliverables alongside working on tickets. Willingness to work in shift and support project. Good troubleshooting and communication skills. Experience in working AMS/Support engagements.

WORK FROM OFFICE Hi, We are hiring for a International Chat Process in Mohali Job Description: - Provide splendid customer services to customers in a friendly and courteous manner at all times. - Adherence to quality and compliance guidelines. - Ability to take quick decisions and respond to Customer inquiries and ensuring that the Customer's Issues are attended promptly and all their concerns are resolved immediately.. - Customer service background. - Able to work in 24/7 environment. Qualification: Graduates and Undergraduates available (Full time Degree students not eligible only distance course students) Other Requirements: - Strong Interpersonal, Communication and Listening Skills. - Mu...

As a Senior Admin Executive at Prochant India Pvt Ltd based in Trivandrum, your role will be to oversee various administrative functions with a focus on compliance, building infrastructures, HVAC, fire alarm systems, electricals, facility, asset, and vendor management. Your responsibilities will include: - Ensuring maintenance and upkeep of all facilities, including buildings, equipment, and utilities. - Conducting regular inspections, identifying maintenance needs, and coordinating repairs or replacements. - Enforcing health and safety standards to create a safe work environment. - Overseeing housekeeping staff to maintain cleanliness and tidiness of the office premises. - Coordinating clea...

Role Overview: You will be joining Smart Joules" Automation Division as a BMS (Building Management System) Service Engineer. Your role will involve troubleshooting, maintaining, and optimizing BMS systems to ensure efficient operation and meet clients" needs. Key Responsibilities: - Troubleshooting and Maintenance: Perform routine and preventive maintenance on BMS systems, diagnose technical issues, and resolve them to minimize downtime. - System Optimization: Analyze system performance data, identify areas for improvement, and implement necessary adjustments to enhance efficiency and reliability. - Ticket Handling: Manage service tickets, prioritize them, and provide timely solutions to cus...

Role Overview: You will be a Contractor for a tier 1 services company, specialized in designing and configuring CPS objects and handling CPS administration activities. Your role will involve working with SAP and non-SAP jobs functionality, CPS system administration, job migration, and monitoring system issues. Additionally, you will collaborate with various teams to analyze and troubleshoot issues, understand business requirements, and work independently with minimal supervision. Key Responsibilities: - Design and configure CPS objects such as Time windows, Submit frames, Application area - Understand SAP and non-SAP Jobs functionality and setup - Setup and configure CPS and Target System, i...

Role & responsibilities :Ticket resolving,Ticket handling. Preferred candidate profile :Salesforce Knowdledge.

About the Role The Social Operations Response Team handles rider and driver-partner concerns, with utmost elan and efficiency and via Twitter, Instagram, Facebook, emails, and phone calls alike. The team collaborates closely with the IRT, ECR, and Content teams to help users who contact us via social media. 1. Social Media - Ticket Handling 2. Communicate with high-profile riders and influencers on social media and represent Ubers support spirit 3. Manage escalations from various internal teams i.e. IRT, ECR, Cross support, CEO Escalations, Stakeholder Escalation, escalations, provide language support, support Driver Escalation from BPOs and keep a sharp focus on HighPriority queue for criti...

Greetings from HR Central! A leading digital transformation, IT services and product company is looking for you. So, we are excited to share a job opening for Salesforce Support/ Salesforce Developer/Salesforce Lead/Salesforce Business Analyst + Support with you for our client. Please find mentioned below the job description: Years of Experience: 3-5 years (Developer and Support), 5-8 years(BA), 6+ years Salesforce Lead Location: Mumbai (Kandivali) (Permanent role- Work from clients office but on organization's payroll) Skills for lead role: SOQL, Debugging, Ticket Handling, Production Support, Query from the backend, Worked in development as well as admin part, has handled a team. PS: Looki...

eClerx is Hiring for Escalation - Monitoring Key Responsibilities Continuously monitor alerts, alarms, dashboards, and event logs from various applications, network devices, and systems like ASSURE1 and SEV1 Identify incidents and anomalies proactively and take immediate action as per defined SOPs. Escalate issues to relevant technical teams (network, server, application, security) within agreed SLAs. Perform initial triage of alerts to rule out false positives. Document incident details accurately in the ticketing system. Follow up on escalated incidents to ensure resolution and closure. Act as the first point of contact for incidents in the NOC. Maintain clear communication with L2/L3 supp...

Application Support Engineer Location: Gurugram (Onsite) Experience: 2-3 Years About the Role Looking for an Application Support Engineer with ITIL experience and production support exposure. Key Responsibilities Provide L1/L2 application support in a 247 environment. Troubleshoot incidents using monitoring tools. Work with JIRA, ServiceNow for ticket management. Follow ITIL processes and prepare support documentation. Required Skills JIRA, ServiceNow ITIL framework Production support Basic SQL & Linux

Job Title: Customer Success & Support Executioner Salary: ?20,000 - 30,000 per month Location: On-Office (Sector 63, Noida) Department: Customer Success About the Role We are looking for a high-ownership Customer Success & Support Executioner who can manage onboarding, app setup, client communication, ticket handling, renewals, and upselling for WellnessZ clients. This role requires someone who understands the WellnessZ platform deeply, supports clients proactively, and ensures an outstanding delivery experience from Day 1 to renewal. Key Responsibilities 1. Platform Mastery & Client Education Understand all WellnessZ platforms, features, and tools like an expert. Create tutorial videos for ...

You will be responsible for performing 3rd level support, where you will identify root causes and provide strategic solutions to problems. Your role will involve handling tickets and supporting production issues, along with a good understanding of Change Management/ITIL processes. The ability to work efficiently in a fast-paced environment is crucial for this position. Key Responsibilities: - Perform 3rd level support, identifying root causes and providing strategic solutions - Handle tickets and support production issues - Understand Change Management/ITIL processes - Work effectively in a fast-paced environment Qualifications Required: - Minimum of 3 years of experience in Virtualization/W...

Job Title: Customer Success & Support Executioner Salary: ?20,000 per month Location: On-Office (Sector 63, Noida) Department: Customer Success About the Role We are looking for a high-ownership Customer Success & Support Executioner who can manage onboarding, app setup, client communication, ticket handling, renewals, and upselling for WellnessZ clients. This role requires someone who understands the WellnessZ platform deeply, supports clients proactively, and ensures an outstanding delivery experience from Day 1 to renewal. Key Responsibilities 1. Platform Mastery & Client Education Understand all WellnessZ platforms, features, and tools like an expert. Create tutorial videos for clients a...

Job Description: IT Infrastructure Engineer About NAF & Position Summary: New American Funding (NAF) is a mortgage lender offering an array of loan options. Established in 2003 and headquartered in Tustin, CA, United States, Company Website: www.newamericanfunding.com Job Location: Coimbatore Responsibilities / Desired Network skills: Designing and implementing new network solutions and/or improving the efficiency of current networks Installing, configuring, and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCP. Configuring firewalls, routing, and switching to maximise network efficiency and security. Maximising network performance throug...

Role: Oracle functional Consultant Years of exp: 11+ Years Shift: 12:30 pm to 9:30 pm Location : Bangalore Share your profiles to sindhuja@liderconsulting.com Mandatory Skills : Strong functional expertise in Oracle E Business Suite (EBS) Modules: Order Management, Inventory, Purchasing, and Shipping Execution. Hands-on experience in core Logistics process areas 3PL Integration, Picking, Packing, Shipping, Cycle Counting, Receiving, Putaway, Labels, and LPN Transactions. Experience in Application Support / Ticket Handling Incident, Problem, and Service Request Management - including raising SRs with Oracle and coordinating till closure. Exposure to MSCA (Mobile Supply Chain Applications) Wor...

You have a job opportunity in Chennai that requires hands-on experience with SAP and using ticketing systems. It is essential to have strong communication skills and customer service orientation to succeed in this role. Additionally, you should be capable of working in a fast-paced, global environment. Key Responsibilities: - Hands-on experience with SAP - Experience using ticketing systems Qualifications Required: - Any Graduate - 2+ years of Experience If you require any further information, please reach out to the recruiter Sheena Rakesh with the job code GO/JC/1591/2025.,

About Us: Arivu Educational Consultants is an Ed-tech company and Academy in Bangalore established in the year 2015 that offers tutoring services for a wide variety of professional exams in the commerce stream, and we have also tied up with various institutions across India to provide integrated courses. Our aim is to be a one-stop solution for all the needs of commerce professionals. Qualification: Undergraduate and/or Postgraduate degree Experience: Fresher/Experienced Job Location: Bangalore. Language: English. Responsibilities : 1. Support Ticket Resolution: Resolve a minimum of 60 support tickets per day. Maintain an average resolution time of less than 5 hours. Follow Standard Operatin...

Role & responsibilities Collaborate with cross-functional teams to understand application requirements and business objectives for maintenance projects. Analyze and troubleshoot issues in existing ERP applications, ensuring timely resolution of bugs and performance bottlenecks. Work closely with the testing team to identify and address software defects. Provide technical assistance and support to end-users, resolving functional and technical queries related to ERP modules. Monitor application performance, system logs, and scheduled jobs to ensure high availability and reliability. Document issue resolutions, root causes, and technical procedures to enhance the support knowledge base. Coordin...

You are in search of an experienced Network Operations Center (NOC) Engineer who thrives in a dynamic and fast-paced environment at Eagle Eye Networks. As part of the team, you will oversee and participate in the monitoring and maintenance of server, network, and application health. Your responsibilities will include responding to alerts, following runbooks, and escalating issues to the appropriate teams when needed. Your contribution in this critical role will help shape the incident management processes and directly contribute to delivering top-tier services to customers. **Key Responsibilities:** - Monitor server, network, and application health and take immediate action to maintain high ...