11 Ticket Handling Jobs

Respond to customer queries via phone, email, and chat in a timely and professional manner Resolve customer complaints, provide appropriate solutions, and follow up to ensure resolution Maintain accurate records of customer interactions and transactions using CRM tools Identify and escalate priority issues to the appropriate teams when needed Provide product/service information to customers and guide them on how to use it Ensure customer satisfaction and deliver a consistent support experience Collaborate with internal teams to improve customer experience and process efficiency Meet performance metrics such as response time, resolution time, and CSAT scores

As a member of our team, you will be responsible for maintaining and updating HR data to ensure its accuracy and timeliness. This includes performing regular data check-ups, cleaning up inconsistencies, and collaborating with local HR teams to enhance the overall quality of HR data. Additionally, you will be tasked with updating the organizational structure in the HR system, which includes department structure, public holidays, regions, and more. You will also provide support to HR teams in various countries with their administrative tasks as per the agreed scope and manuals. Handling and resolving HR central tickets and preparing basic HR reports on demand will also be part of your responsibilities. To excel in this role, we require you to have a B2 level of English proficiency. Proficiency in another language would be considered an asset. You should also possess the ability to quickly grasp concepts related to HRIS and understand the interdependencies of HR data. Basic knowledge of Excel is also expected. In return for your contributions, we offer a range of benefits such as a buddy program, company events, internal career development opportunities, and an onboarding program. By joining us at Hemmersbach, you become part of a global team that provides IT infrastructure services in over 190 countries through our 50 subsidiaries. We work exclusively with leading companies in the IT industry and are committed to making a positive impact on the world through initiatives like the Hemmersbach Rhino Force and Hemmersbach Kids Family, to which 20% of our profits are dedicated. Hemmersbach is more than just an IT service provider we are The Social Purpose IT Company.,

As an Associate/Associate 2 at PwC Accelerations Centers in India, you are a reliable team player expected to adapt to a fast-paced environment working with diverse clients and team members. Your role involves taking ownership, delivering quality work, and driving value for clients. Every experience presents an opportunity for learning and growth, helping you build your brand and open doors to more opportunities within the Firm. Your responsibilities include consistently demonstrating individual initiative, managing Workday data, handling tickets, updating Workday with relevant information from reports/tickets, and any other tasks assigned by the HC Ops Manager. To excel in this role, you are required to have 2 to 3 years of experience, be a graduate, and possess technical capabilities in Workday and ServiceNow. Attention to detail, ability to maintain accurate data, identify exceptions, and communicate effectively are crucial. Being a team player, maintaining timeliness, and upholding integrity while handling confidential data are key personal attributes needed for success in this position. This role offers you the opportunity to work in a dynamic environment where you can develop process and quality-based skills. You will report to the Team Leader and be expected to deliver on your responsibilities with precision and timeliness, showcasing professionalism and commitment to the Firm's values. If you are willing to contribute to the success of PwC Accelerations Centers in India and meet the requirements outlined above, we look forward to welcoming you to our team.,

Job Title : - Service Sales Coordinator Location :- Ernakulam No.of positions :- 01 Key responsibilities :- To prepare accurate daily, weekly, and yearly service reports. Effective follow up with vendors, interdepartmental teams and customers. Manage multiple service requests and meet reporting deadlines efficiently. Resolve customer issues, manage escalations and maintaining positive relationships. Requirements :- Any bachelor's degree 1-2 years of proven experience Proficient in MS office (Advanced Excel) & SAP. Familiarity with CRM tools, email tools and cloud platforms. Basic knowledge of service workflows and ticket handling procedures. Strong verbal and written communication Interested candidate can share your resume to - tacyrix@gmail.com or whatspp to - 7593847122

Company: Aspirare Communications Pvt. Ltd. Job Overview: We are hiring skilled and proactive L1 & L2 Network Support Engineers to join our growing team. The candidates will be responsible for monitoring, troubleshooting, and resolving network-related issues in a telecom enterprise environment. The role involves working closely with enterprise clients, ensuring network uptime, and delivering high-quality technical support. Key Responsibilities: L1 Support: Monitor network links and systems to identify faults or outages. Handle and resolve customer support tickets related to broadband, leased line, and ILL issues. Perform basic troubleshooting for switches, routers, and connectivity issues. Escalate unresolved issues to L2 engineers with complete diagnostics. Maintain ticketing system logs and follow SLAs. Assist customers and coordinate with internal teams to ensure timely issue resolution. L2 Support: Take ownership of escalated network issues and perform in-depth troubleshooting. Configure, manage, and troubleshoot enterprise routers, switches, and firewalls. Work with protocols such as BGP, OSPF, STP, and VLANs. Provide RCA (Root Cause Analysis) for recurring issues and suggest long-term solutions. Coordinate with field engineers, NOC, vendors, and ISPs. Guide L1 engineers and help in their technical development. Support network expansion, migrations, and documentation. Required Skills & Qualifications: Skill/RequirementL1 EngineerL2 Engineer Experience Min 1 year in networking support Min 3 years in advanced networking Certifications CCNA preferred CCNA mandatory, CCNP preferred Network Knowledge Basics of Switching, Routing, IP Advanced BGP, OSPF, VLANs, STP Device Knowledge Basic understanding of routers/switches Hands-on with Cisco/Juniper devices Tools Familiar with ticketing/NMS tools Expertise in monitoring & config tools Communication Good customer support skills Strong troubleshooting and RCA skills

GENPACT Process: HRO Job Description: Ticketing Helpdesk, resolving emp queries related to Tax or payrolls. HR Back Office Salary up to 5.00 LPA Experience - 2 to 5 Years Shifts : Only Night Shift - 5 Days working Two-way cab facility Required Candidate profile International Voice Process- Should have good communication skills in English Ready to work in US Shifts

Roles and Responsibilities Manage customer queries through various channels (email, chat, phone) to ensure timely resolution. Handle escalations effectively by identifying root causes and implementing solutions. Analyze sales data using advanced excel skills to identify trends and areas for improvement. Develop reports and dashboards to track key performance indicators (KPIs) such as customer satisfaction ratings. Collaborate with cross-functional teams to resolve complex issues related to order management. Desired Candidate Profile 2-4 years of experience in a similar role with expertise in CRM tools like Zoho CRM or Salesforce CRM. Advanced proficiency in English language with excellent communication skills. Strong analytical ability with the ability to create insightful reports from large datasets. Proficiency in Freshdesk for ticket handling and query resolution.

Role Overview The Customer Service Associate will play a pivotal role in monitoring and managing AV systems. This position is ideal for individuals with a non-technical academic background (e.g., BCom, BA) who have a strong inclination toward technology and are eager to learn. The Customer Service Associate will ensure the smooth functioning of systems by troubleshooting issues, coordinating resolutions, and maintaining communication with stakeholders. Key Responsibilities System Monitoring & Troubleshooting : Monitor AV systems in real-time using NOC dashboards to identify performance issues. Diagnose basic technical problems and escalate complex issues to technical teams. Maintain accurate logs of incidents and troubleshooting steps. Coordination & Communication : Act as the primary point of contact for clients reporting system issues. Collaborate with internal technical teams and external vendors to resolve problems efficiently. Provide regular updates to clients on issue resolution progress. Documentation & Reporting : Create detailed reports on system performance, downtime, and issue resolution timelines. Document standard operating procedures (SOPs) for recurring tasks and troubleshooting processes. Continuous Improvement : Identify patterns in system issues and recommend preventive measures. Stay updated on advancements in AV technology to enhance support capabilities. Qualifications A bachelors degree in any field (e.g., BCom, BA) with a demonstrated interest in technology. Strong problem-solving skills and the ability to learn technical concepts quickly. Excellent verbal and written communication skills. Basic familiarity with Microsoft Office tools; knowledge of ticketing systems is a plus. Ability to work in shifts to ensure 24/7 NOC coverage. Preferred Skills Exposure to AV or IT systems is an advantage but not mandatory. Strong organizational skills with attention to detail. Customer service experience is a plus.

Role Accountabilities (What is this role responsible for delivering?) Performs the day-to-day execution of tasks assigned to the Process Teams that includes one or more of the following (but not limited to) Support Ticket Handling/Management (Email, Phone, Live/Web-Chat). Execution & handling of Export & Import Shipment documentation related tasks. Execution & handling of Export & Import Vessel Reconciliation. Execution & handling of Rate Audit. Prior experience in shipping operations desirable. Execution & handling of DG Shipment. Rate/Contract, Filing, Billing & Vendor/Partner Onboarding. Responsible for adhering to defined processes. Accountable for achieving customer satisfaction on case by case, at the interaction level. Excellent interpersonal, problem-solving, and analytical skills. Handling all the business processes efficiently. Offering guidance and training to the newly joined team members.

Company :- Sugarfit Profile :- Customer Support Experience :- 1-4 years in Customer Support dept Salary:- Upto 4.5 LPA Location :- HSR Layout, Bangalore. Work Timings:- 7am to 4pm and 12pm to 9pm (rotational shifts) Note:- There is only face to face interview for this role so we prefer someone who has experience working in Operations or Customer Support and currently living in Bangalore, also able to join us immediately. About Sugarfit- Founded in 2021, Sugarfit provides a Personalised evidence-based path to Type 2 and Pre-Diabetes Reversal & management. Sugarfit leverages a precision health platform combining CGM sensors, Machine Learning, and Medical Science to improve human metabolic health and reverse chronic disease through precision nutrition, progressive fitness and behavioural health advice. We are backed by Cure.fit, Tanglin Venture Partners and Endiya Partners with $20M + with various rounds of funding. We at Sugarfit, looking to hire Customer Support for Bangalore Location. We prefer candidate who are currently living in Bangalore and are immediate joiners. About the Job Responsibilities- Customer Interaction: Respond to customer inquiries via phone, email, and chat promptly and professionally. Provide accurate information and solutions to customer issues. Handle and resolve customer complaints effectively. Identify and assess customers’ needs to achieve satisfaction. Troubleshoot technical issues and guide customers through problem-solving steps. Share customer feedback and suggestions with the team for continuous improvement. Escalate unresolved issues to the appropriate internal teams as needed. Overseeing the relationship with customers handled by your team. Keeping customers updated on the latest products to increase sales. Meeting with managers in the organization to plan strategically. Expanding the customer base by upselling and cross-selling. Understanding key customer individual needs and addressing these Participate in training sessions and workshops to enhance skills and knowledge.. Conducting businessreviews using CRM programs. Knowing your competition and strategizing accordingly. Inbound / Outbound Calling Experience Experience in handling high volume tickets. Seeking long term engagement. Ready to work on flexible timings. Qualifications- Excellent interpersonal and communication skills. Minimum 1 year of experience in Customer Support A team player with leadership skills. Maintain a positive attitude focused on customer satisfaction Work Timings 9 hours shift | 6 days working with 1 day week off 7am to 4:pm and 12:00pm to 9:00pm

Job Summary: We are looking for an experienced and skilled L1& L2 Desktop Support Engineer to provide second-level support for hardware, software, and networking issues. This role involves resolving escalated tickets from L1 support and directly supporting end-users in troubleshooting complex desktop-related problems. Key Responsibilities: Handle escalations from L1 support and resolve moderately complex technical issues. Provide advanced troubleshooting for desktop/laptop hardware, OS (Windows/macOS), printers, and mobile devices. Support software installations, upgrades, and patch management. Configure and manage user accounts, permissions, and group policies via Active Directory. Troubleshoot network connectivity issues (LAN/WAN/Wi-Fi, VPN, DNS, DHCP). Maintain and support remote desktop technologies and virtual desktop environments. Coordinate with L3 support teams and vendors for unresolved or advanced issues. Document solutions, update knowledge base articles, and contribute to process improvement. Ensure compliance with IT policies, security standards, and asset management procedures. Required Skills and Qualifications: Bachelors degree in IT, Computer Science, or a related field. 1 years of experience in IT support or desktop support roles. Strong knowledge of Windows 10/11, macOS, and Microsoft Office Suite. Experience with Active Directory, SCCM, remote tools (e.g., TeamViewer, AnyDesk), and ticketing systems. Basic understanding of networking protocols and troubleshooting techniques. Excellent communication and customer service skills.