Enterprise Account Manager

• Manage a strong portfolio of our Enterprise Customer Base and provide strategic guidance to help them achieve their business objectives.
  
• Work collaboratively with cross-functional teams, including sales, marketing, product, and engineering to deliver solutions that meet our customer's needs
  
• Identify opportunities for upselling and cross-selling to existing customers across C-suite level
  
• Develop and execute account plans that align with the client's objectives
  
• Conduct regular business reviews with clients to track progress against objectives and ensure their ongoing satisfaction
  
• Contract Negotiation & deal closing to maximize profits
  
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
  
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
  
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts.
  
• Assist with challenging client requests or issue escalations as needed

Requirements

• Master's Degree from a reputed institute with solid experience of 7+ years in Enterprise Account Management
  
• Proven work experience as an Enterprise Account Manager, Customer Success Manager, Sales Account Manager or relevant role
  
• Proven track record of managing client relationships and delivering exceptional service
  
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
  
• Experience with SaaS or enterprises based products would be great
  
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  
• Solid experience with CRM software and MS Office (particularly MS Excel)
  
• Excellent listening, negotiation and presentation abilities
  
• Strong communication and interpersonal skills
  
• Excellent organizational and time management skills
  
• Ability to work independently and as part of a team
  
• Ability to work in a fast-paced, dynamic environment
  
• Strong problem-solving skills and the ability to think creatively
  
• Willingness to travel as needed to meet with clients.