Enterprise Account Manager

Company Description

MyOperator is a leading Business AI Operator that unifies WhatsApp, calls, and AI-powered chat and voice bots to provide end-to-end customer communication automation. Our platform enables businesses to deliver 24/7, instant, and personalized service seamlessly, without tool fragmentation or engineering dependencies. Trusted by over 12,000 businesses, including Amazon, Apollo Hospitals, and Domino’s, MyOperator offers solutions like verified WhatsApp Business API, call management software, campaign management suite, AI chatbots & voicebots, and enterprise mobility solutions. Recognized for ease of use and customer experience excellence, we are dedicated to enhancing customer communication.

Role Description

This is a full-time on-site role for an Enterprise Account Manager. The position is located in Noida. The Enterprise Account Manager will be responsible for managing and nurturing relationships with enterprise clients, developing strategies to drive client success, and serving as the primary point of contact for assigned accounts. The role involves understanding client needs, suggesting improvements to their use of the platform, addressing inquiries and issues, and ensuring overall client satisfaction and retention.

Qualifications

• Excellent Customer Relationship Management and Account Management skills
• Strong Communication, Negotiation, and Problem-Solving skills
• Experience in Sales, Business Development, and Client Success
• Ability to analyze and leverage data for strategic decision-making
• Experience with CRM software and account management tools
• Bachelor's degree in Business, Marketing, or related field
• Ability to work on-site in Noida
• Experience in the technology or telecommunications industry is a plus