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Engineer - Customer Support

5 years

0 Lacs

udaipur rajasthan india

Posted:2 days ago| Platform: Linkedin logo

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Skills Required

support service reports research instrumentation healthcare installation calibration maintenance troubleshooting management contracts commissioning resolve checks communication documentation training engineering electrical software spectroscopy chromatography microscopy crm erp compensation

Work Mode

Remote

Job Type

Full Time

Job Description

Job Title

: Service Engineer

Department

: Customer Support

Location

: Udaipur

Reports To

: Service Manager / Technical Head

Company

: Inkarp Instruments Services

About Inkarp Instruments Services

Inkarp Instruments is a trusted name in delivering high-quality laboratory, analytical, scientific, and research instrumentation across various sectors including healthcare, pharmaceuticals, academia, and industrial R&D. With a focus on excellence in service and technical support, we aim to empower scientific progress through precision and reliability.

Job Summary

We are seeking a motivated and skilled Service Engineer to join our Technical Services team. The role involves installation, calibration, maintenance, troubleshooting, and repair of a wide range of laboratory, analytical, and scientific instruments. The position also includes execution and management of Annual Maintenance Contracts (AMC), ensuring high standards of service and customer satisfaction.

Key Responsibilities

  • Installation & Commissioning: Set up and install scientific instruments at customer sites, ensuring full operational readiness.
  • Preventive & Corrective Maintenance: Perform scheduled maintenance and attend breakdown calls for instruments under warranty or AMC.
  • Troubleshooting & Repairs: Diagnose and resolve technical issues efficiently, both remotely and on-site.
  • AMC Execution:
  • Carry out service activities for instruments under AMC contracts, including scheduled visits, preventive checks, and emergency support. o Maintain and update AMC service logs, renewal status, and customer communication. o Coordinate with the service coordinator/manager to ensure timely and complete AMC delivery.
  • Calibration & Validation: Conduct calibration and support IQ/OQ/PQ documentation as per industry and regulatory requirements.
  • Customer Support: Provide technical assistance and training to end-users for optimal instrument operation and longevity.
  • Documentation: Maintain accurate and timely service reports, AMC logs, and instrument history records

Sales Support (Optional):

Identify opportunities for AMC renewals, spares,and upgrades during service visits and communicate with the sales team.

Compliance

: Ensure all service activities are carried out in line with safety,quality, and regulatory standards.

Required Qualifications & Skills

Education

: Diploma / B.E. / B.Tech in Electronics, Instrumentation, Biomedical Engineering, or related field.

Experience

: 1 –5 years in servicing laboratory or scientific instruments, including AMC execution.

Technical Skills:

Strong technical troubleshooting, hands-on maintenance, and documentation skills; knowledge of electrical, mechanical, and software systems related to lab instruments.

Soft Skills:

Good communication, interpersonal skills, customer focus, andability to work independently.

Travel:

Willingness to travel extensively to customer sites as needed.

Preferred Qualifications

  • Familiarity with AMC management practices and reporting.
  • Experience with instruments from global OEMs in spectroscopy, chromatography, microscopy, etc.
  • Understanding of service CRM systems and ERP tools.
  • Knowledge of quality standards like ISO, GLP, GMP, NABL.

What We Offer

  • Competitive compensation and travel allowances.
  • Opportunities for professional growth and training.
  • Exposure to advanced lab and analytical technologies.
  • Supportive work environment with a focus on service excellence.

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