Engineer - Customer Support

As a Service Engineer at Inkarp Instruments Services, you will be responsible for a range of activities related to laboratory, analytical, and scientific instruments. Your role will involve installation, calibration, maintenance, troubleshooting, and repair of these instruments, ensuring high standards of service and customer satisfaction. Key Responsibilities: - Installation & Commissioning: Set up and install scientific instruments at customer sites, ensuring operational readiness. - Preventive & Corrective Maintenance: Perform scheduled maintenance and attend breakdown calls for instruments under warranty or AMC. - Troubleshooting & Repairs: Diagnose and resolve technical issues efficiently, both remotely and on-site. - AMC Execution: - Carry out service activities for instruments under AMC contracts, including scheduled visits, preventive checks, and emergency support. - Maintain and update AMC service logs, renewal status, and customer communication. - Coordinate with the service coordinator/manager to ensure timely and complete AMC delivery. - Calibration & Validation: Conduct calibration and support IQ/OQ/PQ documentation as per industry and regulatory requirements. - Customer Support: Provide technical assistance and training to end-users for optimal instrument operation and longevity. - Documentation: Maintain accurate and timely service reports, AMC logs, and instrument history records. Qualifications Required: - Education: Diploma / B.E. / B.Tech in Electronics, Instrumentation, Biomedical Engineering, or related field. - Experience: 1-5 years in servicing laboratory or scientific instruments, including AMC execution. - Technical Skills: Strong technical troubleshooting, hands-on maintenance, and documentation skills; knowledge of electrical, mechanical, and software systems related to lab instruments. - Soft Skills: Good communication, interpersonal skills, customer focus, and ability to work independently. Inkarp Instruments Services is a trusted name in delivering high-quality laboratory, analytical, scientific, and research instrumentation across various sectors. With a focus on excellence in service and technical support, we aim to empower scientific progress through precision and reliability.,