Employee Relations Specialist

Role Overview

The Employee Relations Specialist will be responsible for creating a healthy and compliant workplace environment by handling employee grievances, driving engagement initiatives, ensuring adherence to labor laws, and partnering with business leaders to foster a high-performance culture. This role is crucial in supporting our internal workforce as well as deployed staff at client sites.

Key Responsibilities

• Employee Engagement & Retention
• Design and implement employee engagement activities to enhance morale, productivity, and retention.
• Conduct regular feedback sessions, stay interviews, and pulse surveys.
• Drive recognition programs and cultural initiatives.
• Employee Relations & Grievance Management
• Act as the first point of contact for employee grievances, complaints, and conflict resolution.
• Mediate disputes and facilitate fair, unbiased resolutions while maintaining confidentiality.
• Ensure clear communication of company policies, HR processes, and escalation channels.
• Compliance & Policy Management
• Ensure adherence to Indian labor laws, Shops & Establishment Act, PF, ESI, and other statutory requirements.
• Support audits, compliance checks, and timely statutory filings.
• Draft, review, and implement HR policies aligned with best practices.
• Performance & Disciplinary Management
• Support managers in handling performance concerns, disciplinary actions, and terminations.
• Document all ER cases in line with compliance requirements.
• Provide coaching to leaders and employees on people-management best practices.
• HR Operations Support
• Partner with Talent Acquisition and Delivery teams to ensure smooth onboarding/offboarding.
• Track and report attrition, absenteeism, grievances, and engagement metrics.
• Collaborate with payroll and benefits teams for employee query resolution.

Requirements

• Bachelor’s / Master’s degree in Human Resources, Business Administration, or related field.
• 4–7 years of HR/Employee Relations experience, preferably in staffing, outsourcing, or IT/Healthcare services.
• Strong knowledge of Indian labor laws, compliance, and statutory HR processes.
• Excellent interpersonal, conflict resolution, and communication skills.
• Ability to handle sensitive situations with empathy, fairness, and discretion.
• Problem-solving mindset with a proactive and collaborative approach.

Job Type: Full-time

Pay: ₹25,000.00 - ₹46,490.24 per month

Benefits:

• Health insurance
• Life insurance
• Paid sick time

Work Location: In person